We paid extra to be met at Manchester airport with a two birth "Luxury" motorhome to find a message when we landed from the "Operations Manager" that he would not be meeting us as the vehicle had broken down on route! We were then advised to find our own way to our initial destination by train.
This seriously affected our plans for our touring holiday from the get go and having reached our initial destination we then had to wait around for a replacement vehicle.
After several hours and phone calls to the 'Operations Manager' a replacement 6 birth vehicle met us and on entering the vehicle my wife broken down and cried at the state of the inside of this heap which had not been prepared and had all tree leaves inside the living cabin!
The 'Operations Manager' then began to argue with my wife and threatened to drive off and give us our money back as he felt offended that we were not happy with this replacement vehicle!
The attitude of this guy was awful and we were a little bit stranded so for three days we had this vehicle which meant that our plans for a touring holiday ended up being us stuck outside my parents house waiting for the 'Operations Manager' to arrange for the vehicle we rented to turn up.
After three days it arrived and it was almost as per the brochure and 100% better than the replacement vehicle.
We were promised compensation which has not happened (for our rail fares, loss of airport pick up and shear inconvenience ) and we have paid the full price of 1000+ pounds.
I think potential renters should be wary of one man operators with bad attitudes who have limited logistics and resources as this in our situation turned out to be the case.
Ash Lodge, Lincoln Road, FulbeckGRANTHAMLincolnshireUnited KingdomNG32 3LF
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