1. Driver All drivers must be between the ages of 25 and 70. All drivers must have held a full UK licence for a minimum of 3 years. For hire of the 6 berth the driver must have the classification C1 on your driving licence. This is included on all licences for those who passed their driving test prior to January 1st 1997. 2. Insurance Comprehensive insurance is provided for one driver as part of the hire agreement. There is a £1,250 excess which must be paid by the hirer following any incident where an insurance claim is made. Additional drivers can be added at extra cost. 3. Security Deposit A security deposit of £1000 is taken to cover any damage to the motorhome or damage/breakages of the equipment. When the Motorhome is returned it will be checked over and once deemed to be in a satisfactory condition as agreed, this deposit is returned in full, either by card or cheque depending on how it was paid. The following demonstrates some reasons why the deposit may not be returned in full: Toilet cassette not emptied - £40 Broken door mirror glass - £80 Dirty shower/toilet area - £25 This list is just an indication of causes why we would retain some of the security deposit. We understand there will always be the odd occasion when it has been impossible to return the vehicle in the same condition as you picked it up, however we believe we operate a fair system to cover our costs in rectifying any problems. 4. Booking Procedure A £300 deposit is taken at the time of booking which is deducted from the final invoice amount. The remainder of the hire becomes due 28 days prior to the holiday commencement as does the £1000 Security Deposit. 5. Breakdown Our vehicles are maintained in accordance with the manufacturers instructions, however there will always be times when, due to component failure, one of the vehicles breaks down. Full roadside assistance is provided and will be explained in the handover. If repairs are required to the vehicle the hirer is able to authorise work up to £100 without reference to the company. Above this amount the company must be informed before any work is undertaken otherwise the hirer will be liable for the full cost. In the event of repairs being effected under £100 ceiling a full invoice and receipt must be obtained and given to the company on return of the vehicle so that the hirer can be reimbursed. 6. Accidents In the event of an accident the safety of the hirer and their party is paramount. Emergency services should be called first if necessary and the accident dealt with in the necessary manner. Only after everyone involved in the accident is safe should the hirer contact the company if necessary and then try and minimise loss to the company if it is safe to do so. Regardless of how minor the accident may seem, full details of anyone involved need to be noted down in the accident log kept in the vehicle. This is the responsibility of the hirer. If the accident is of a serious nature, causing any damage to the vehicle, another vehicle or third party, then the company must be informed. 7. Fuel, oil, gas and other consumables The vehicle is supplied with a full tank of fuel and should be returned in the same manner. If the fuel tank is not showing as full then it will be refuelled and the cost of the fuel plus a £20 admin fee will be charged . Two gas cylinders are supplied with each motorhome, one of which will be full. If more gas is required this is the responsibility of the hirer. In any event both cylinders must be returned. 8. Smoking Smoking inside the motorhome, either in the cab area or in the living area, is strictly prohibited. 9. Dogs Dogs are permitted in some of our motorhomes and this will be clearly set out at the time of rental. Dogs are strictly prohibited from the motorhomes not designated for dog use. 10. Mileage There is no charge for mileage. 11. Collection and return The motorhomes are available to collect from 12:00 noon on the day of rental and must be returned no later than 9:00am on the day of termination. Covered parking in a locked unit is available free of charge to hirers for one vehicle, however this is at the owners risk. Upon return the vehicle will be checked over with the hirer to assess any possible reasons for loss of deposit. If satisfactory then the security deposit will be refunded in full. If the vehicle is returned early for whatever reason, no refund will be given. 12. Cancellations If for whatever reason the hirer wishes to cancel their holiday this must be notified in writing and the following penalties are incurred: More than 4 weeks from start of holiday – loss of £250 deposit Between 4 weeks to 2 weeks before start of holiday – 50% of total hire charge 2 weeks or less – 100% of hire charge. 13. Availability If for whatever reason the hired motorhome is unavailable to the hirer on the day of collection the company will try and source an alternative vehicle of equal or improved specification. In this instance no additional rental is required from the hirer. If this isn’t possible then the total hire amount will be refunded in full and the hire contract will be terminated. This is the extent of the companies liability in this case.