A provisional booking made by phone, in person, by post or email, will remain firm for seven days at which time a £100 deposit must be paid. ??The outstanding balance payment must be received no later than 4 weeks prior to the commencement of your holiday. Should a cancellation be made prior to the payment of your full balance only the deposit sum of £100 will be forfeited. When you have paid your full balance and decide to cancel your booking a refund minus your £100 will be returned. If you cancel your booking less than 14 days to your holiday the total hire charge will be payable and none refundable. Please note that the hire charge for the duration of your stay does not include the use of the club or swimming pool. Parkdean make a nominal fee per person for this facility. However Gas, electric and water are all included in our rates. If you would like to book for the following year we will hold the same prices for you.