Bongo A Go Go Terms & Conditions. Booking conditions: If booking online or by phone the booking dates are only reserved on receipt of the booking deposit of £150. Payments can be made via PayPal or BACS. The booking deposit reserves the hirer's dates until 30 days before the rental date when full payment is required. Final payment request will be made by Invoice and is again payable by PayPal or BACS payment Cancellation of your booking: Cancellation within 1 week or less of the start of the rental agreement you are liable for the full rental price. • If cancelled 1 - 3 weeks before the start of the rental period you are liable for 50% of the rental price. • If cancelled 4 - 6 weeks before the start of the rental period you are liable for the booking deposit. • If cancelled more than 6 weeks before the start of the rental period you will be refunded any money paid. We do not want to see you out of pocket so if your cancelled dates are covered by another booking we will refund you your money. This is at our discretion. Security deposit: A security deposit of £500 is required on collection of the vehicle. The security deposit covers any damage the hirer cause to the vehicles, and its contents, which is not covered by the insurance policy and is caused by the hirers’ negligence. You are required to pay the deposit upon collection of the vehicle for us to hold as security. Upon return of the vehicle and its contents, the security deposit will be refunded within 7 days after we have carried out a satisfactory inspection. The security deposit will also be used to cover all extra charges referred to below and should any specialist cleaning be required. Where any charges are taken out of the hirer's security deposit a full itemised bill will be provided. If the hirer's security deposit does not cover any of the costs incurred by Bongo A Go Go due to any damage caused by the hirer then the hirer will be required to pay the outstanding balance. 1. Extra charges: Bongo A Go Go will supply the vehicle with a full tank of petrol. If the vehicle is not returned with a full tank we will charge the cost of the petrol plus a £20 service charge. 2. The hirer will be charged a late return charge of £40 per hour (we don't charge for the first hour late) and will be eligible for any costs incurred by Bongo A Go Go if the late return impacts on the next person's rental period 3. Additional cleaning will be required if there is evidence of smoking in the vehicle. If any dry-cleaning of any covers is required; this includes the roof mattresses. The cooking of fish inside the campervan is prohibited due to the stinky nature of the product! 4. Any fines arising from parking or traffic offences during the hirer's rental period are payable by the hirer. Insurance: Sometimes you may incur additional costs for insurance. This may be due to the hirer's traffic convictions, drivers on foreign licenses, people younger than 25 or older than 70. (Please see our insurance documentation for further details of exclusions). If the insurance is invalidated through any falsification of details the hirer will be liable for any costs incurred including third party claims. The vehicles have comprehensive insurance for the named drivers. Our insurance only covers the vehicles and its contents. The hirer's personal effects are not covered by our insurance and we suggest the hirer take out separate travel insurance. We will need to see the Drivers Photo License card (or paper one where a photo card has never been issued) and obtain a Government Check of endorsements in order to insure the hirer. If the hirer does not present these we will not be able to let the hirer drive the vehicles. We also require two other forms of identification with the hirer's current address on it. This can be a current utility bill and or bank statement –both must be less than 3 months old. In the event of invalid driving licenses we will not allow the hirer to drive the vehicles and the hirer is liable for the full cost of the rental period. Please see your Rental Agreement issued for full details of the insurance policy you accept. What we provide: We will provide the vehicle in a good state of repair complete with all the items on the inventory. The hirer agrees to return the vehicle and all the items on the inventory in the same condition as the hirer received them. A minimum loss/breakage charge of £5 may be charged for loss of single items e.g. cups, plates etc. We will also rent the vehicle with a full tank of fuel, the oil at the correct level and the washer fluid full. The hirer must return the vehicle with a full tank of fuel and the oil at the correct level. Before taking the vehicle Bongo A Go Go will check the vehicle with the hirer for any damage. This will be recorded for future reference. Bongo A Go Go will also give the hirer full instructions on the workings of the vehicle including driving, roof mechanism, and any warning lights. Collection and return: Collection will take one hour and will involve completing all the paperwork, taking security deposit and showing the hirer round the vehicle including a short demonstration. Collection is between 3.30pm and 5.30pm on Fridays or Mondays, Drop Off is between 10.30am and 12.30pm on Mondays or Fridays. Alternate times can be arranged with prior agreement between both parties. Late charges of £40/hour may be charged for late return or pick up not previously agreed to. Vehicle occupants: The hirer must not drive with more people than there are seatbelts for in the vehicle. If the hirer is driving with children the hirer must obey the law with regard to child seats and booster seats. The hirer is responsible for using the appropriate child or baby seat. Good Driving: Only drive on surfaced roads unless you are heading onto a campsite. Any damage caused by off-road driving under any other circumstances will invalidate the hirer's insurance and the hirer will be fully liable for any costs. Engine Care: If there is damage or breakdown caused by the hirer's own actions, the hirer will be liable for the cost of repair/replacement. This could be such things as working the engine too hard, or putting diesel in a petrol engine or putting petrol in a diesel engine, or burning out the clutch. This list is not exhaustive. You must check the oil, water and other gauges beyond if you travel beyond 500 km on your trip, refilling as necessary. If the hirer causes damage to the engine through driving too fast (over 70 mph) over too long a period of time or ignoring the warning lights the hirer will be liable for any repairs required or even the cost of a replacement engine. We ask that the hirer allows plenty of time to return to the Bongo A Go Go on your last morning. In the event of a breakdown: Breakdown cover is provided by AA. Bongo A Go Go will not be liable for any costs resulting from the breakdown including accommodation and travel costs. We will endeavour to replace your vehicle with another if we have one available. If we have no replacement we will refund the hirer the complete days the hirer has not been able to use the vehicle. The hirer must not abandon the vehicle and if you do not wish to accompany the vehicle back to Bongo A Go Go you must hand the keys to the Recovery vehicle driver. Accidents, theft and vandalism: The hirer must report any accidents, thefts and vandalism involving our vehicles to the police and to Bongo A Go Go immediately. The hirer must not release anyone from liability or settle any claim. The hirer must get all details from the parties involved. The hirer must cooperate with us and our insurers in the event of any investigations or legal proceedings. In the event of the vehicle being unusable please see conditions above in 'In the event of a breakdown'. Our Liability to the hirer: We will not be liable for any loss or damage suffered by the hirer unless it is caused by our negligence. In the event that the vehicle the hirer hired is unavailable due to accident, breakdown or any other situation beyond our control the hirer will receive a full refund and will have no further claim against Bongo A Go Go. It is your responsibility to ensure all doors, windows and hatches are locked. Smoking: Smoking is prohibited in our vehicles and tents. The hirer will be responsible for any damage caused including any additional cleaning costs. Pets: Pets are allowed but we charge an additional fee of £20 to cover additional cleaning costs. We ask that you discourage pets from climbing on the seats. Personal Data: When you book the your campervan, we collect personal information such as the hirer's name, email address, home address, telephone number, credit or debit card number, security code and the card's expiry date. This allows us to book the campervan and insurance for the hirer. We will also collect non-transactional data should the hirer enter a competition, request a brochure or take part in a survey, for example. We may use the information that we collect to occasionally notify the hirer about news and information we think the hirer may find valuable. For example, we may send the hirer our latest brochure, supplements, newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by telephone, email or post. We will pass your identity information to our insurance company only. Information not required after the vehicle rental period will be deleted or destroyed. All information is stored as per the guidance in the Data Protection Act 1998. We will not sell or pass your information to any other company. Definitions: 'the vehicle' - means the vehicle hired by you and includes tyres, tools, accessories & all other equipment or documents or additional hire items related to the vehicle and any replacements or substitute vehicle that may be provided by us. 'Hirer' - the persons agreeing to these terms and conditions. This agreement is between Bongo A Go Go, 34 Buci Crescent, Shoreham By Sea,BN43 6LB and any persons using Bongo A Go Go's website and/or entering into a hiring agreement with Bongo A Go Go. The hirer is agreeing to comply with these terms and conditions in full. If the hirer breaks these terms and conditions we reserve the right to terminate the booking with no recompense to yourselves. These terms and conditions govern the hirer's use of Bongo A Go Go’s campervans and our website.