Outandabout Motor Homes RENTAL AGREEMENT TERMS AND CONDITIONS Damage/Security Deposit A £750 damage/security deposit must be paid for each hire. The deposit will be fully refunded within 10 working days of the end of the hire minus any costs as detailed below. Please note that the security deposit is not a holding deposit and must be cleared funds before the hirer can take delivery of any vehicle (this is a requirement of our insurance company). The security deposit can be paid by cheque or bank transfer at least one week prior to the start of your hire period. Refunds will be processed using the same method, provided that the vehicle is returned complete, clean and tidy on the inside, undamaged, with an empty toilet and a full tank of diesel. On arrival back at our depot, the vehicle will be inspected. If applicable, damage or breakage charges will be deducted from your Damage/Security Deposit (see Returns section below).In the event of any damage resulting in a valid insurance claim the hirer will be responsible for payment of the insurance excess (£500 or £700). The hirer is responsible for payment of any damage to windows, windscreen or tyres, or for any costs associated with putting the wrong type of fuel in the vehicle. Signed______________________________________________ Date_____________________ Damage & Cleanliness Parts for Motorhomes are expensive and for the most part are not immediately available ‘off the shelf’. If the Motorhome sustains damage at any time during your hire, however minor, please inform us straightaway. If we know about it we can start to make arrangements for repair before the vehicle returns in time for the next hire, potentially avoiding leaving us in a position of having to cancel or compensate another customer’s holiday. Wilful damage, neglect of care or accidental damage which is not part of a road accident (e.g. a tin falling out of a cupboard and puncturing a table or worktop), is not covered by insurance. Costs incurred due to the fault of the hirer (e.g. keys locked inside vehicle, wrong type of fuel used, flat battery, etc., will not be reimbursed. We understand that accidents do happen and make no charge for the occasional broken item of tableware. Please do let us know if anything is lost or damaged so that we can ensure the vehicle is fully stocked for the next hirer. You are required to return the vehicle in a clean and undamaged condition, with an empty waste water tank and empty and clean toilet and a full tank of diesel. (Exterior washing is not necessary.) A charge of £50 may be imposed for any vehicle returned with a soiled or un-emptied toilet, or with the interior unreasonably dirty. Additional charges may be deducted from the security deposit for stain removal from upholstery or carpets, or any other damage. Signed______________________________________________ Date_____________________ Return It is important that you return the vehicle at the date and time specified in your Hire Agreement unless by prior agreement. Late returns may be surcharged at £50 per hour or part thereof. By arrangement, we can take a vehicle in at an earlier time than specified during business hours; however no refund of unused hire will be made. On arrival back at our Depot, we will carry out a vehicle inspection and an inventory check. Please allow up to 30 minutes for unloading the vehicle, our inspection and sign-off. Safe and Legal use The hirer and all additional drivers are responsible for the safe and legal use of the vehicle on hire. It is also the responsibility of the hirer to ensure that they have the relevant category on their driving licence to drive our vehicle. Signed______________________________________________ Date_____________________ Drivers Two drivers are allowed. Each driver must have held a full UK/EU licence for at least two years, be aged between 25 and 75, with no motoring convictions. As this is a large motorhome you must have a C1 on your licence, Parking and not more than two speeding offences in the last three years may be ignored. Spent convictions as covered by the Rehabilitation of Offenders Act 1974 may be disregarded. At the commencement of hire each driver must present their driving licence (both parts of a photocard licence are required) along with two proofs of identity. All drivers must be aware of the overhead height of the vehicle (3 metres) and are responsible for all damage due to hitting an overhead obstruction, such as height restrictions into car parks. Such damage is not covered by the insurance and the hirer will be responsible for all repair costs. Signed______________________________________________ Date_____________________ European Travel (EU countries only) An additional premium of £35 per week or part week is payable for travel to EU countries. Travel outside the EU is not permitted. Offences The hirer wholly responsible for any offences of any kind which may occur while the vehicle is in your care, including (but not limited to) parking tickets, congestion charges, speeding fines and road traffic violations. Any fines or charges incurred during the hire period which arrive after return of the vehicle will be deducted from your Damage/Security Deposit, or, if this has been returned, passed on to you. An additional administration fee of £25 will be added for each offence. Security Whilst the vehicle is in your care, you are responsible for ensuring that all reasonable precautions are taken against damage to, or theft of or from the vehicle. When you leave the vehicle, ensure all windows and rooflights are closed, doors are locked and you have the keys. Do not give the keys to anyone else or permit unauthorised persons to drive the vehicle. Accident In the event of the Motorhome being involved in an accident arising out of the use of the vehicle you must obtain the names, addresses and contact details of any third parties involved or witnesses and report the accident to the local Police. You must contact us at the earliest reasonable opportunity and complete an accident report form, as supplied. Do not make any admission of liability, settlement offer or other like offer. Take photographs of the scene if possible. Signed______________________________________________ Date_____________________ Car Parking - Free car parking, at owner’s risk, is offered in our drive way for the duration of your holiday. Smoking - Smoking is not permitted in any of our vehicles. Any evidence of smoking may result in a £75 cleaning charge. Animals - Well behaved dogs are welcome, subject to a £75 dog valet fee. This does not mean that dogs are allowed on the beds, seats or dashboard. Payment We accept payment of reservation deposit and damage/security deposit via paypal, BACS transfer or cheques in UK Sterling. Base Vehicle (Chassis) Breakdown Full breakdown cover is provided for mechanical faults of the base chassis of the Motorhome. In the unlikely event of vehicle breakdown, please contact us as soon as is reasonable so that we can assist as necessary before phoning for recovery. Please see contact details within your vehicle information pack for your breakdown cover. If you breakdown on a European Motorway, particularly France, the law is that you have to contact the emergency services to get towed to an exit BEFORE our breakdown company will attend. If you choose to travel on the motorway you will have to bear the cost of this recovery from the motorway. Habitation Equipment or Accessory Breakdown In the first instance, please contact us so that we may establish whether the problem can be resolved during the hire period and advise you what to do. This may mean a visit to a Motorhome dealership or repair centre. Reasonable agreed costs, supported by a VAT receipt, will be reimbursed but please do contact us for authorisation first. Please do not attempt DIY repairs. Vehicle Maintenance The driver is responsible for the roadworthiness of the vehicle and the safety of the passengers. Each vehicle is checked prior to despatch and you are required to monitor oil, engine coolant, windscreen washer fluid level and tyre pressures whilst the vehicle is in your care. If consumable items such as oil or coolant are required, please contact us to authorise reimbursement of purchase. Low Emission Zone, Speeding & Parking Fines and Charges. You are responsible the vehicle while it is in your possession and this includes any charges relating to the above. Because of the paperwork involved in dealing with the above, Outandabout Motorhomes will charge you £50 for each instance where we have to respond on your behalf regarding any of the above issues. To avoid, this charge, please therefore deal with any fines or infringements your self, BEFORE it gets to us. Please note that you cannot take your Motorhome into any city that operates a Low Emission Zone system without paying a daily fee. This Includes the City of London in the UK and is applicable in other European Cities as well. Signed______________________________________________ Date_____________________ Gas - At least one full gas bottle will be supplied with the vehicle. Fuel - All of our vehicles run on diesel fuel. The vehicle must be returned with the same amount as marked on the front of this sheet. Any fuel required on return will be charged at the prevailing rate per litre plus a £25 refuelling charge, which will also mean delay in completion and sign-off. YOU WILL BE LIABLE FOR ANY COSTS IF YOU REFUEL THE VEHICLE WITH THE WRONG FUEL ? ONLY USE DIESEL! You are not required to refill the LPG bottle. Ownership The vehicle you hire belongs to Sara Branch, Outandabout Motorhomes, 76 Towncourt Cresent, Petts Wood, Kent BR51PJ. You must not attempt to sell, rehire, or make representation of the vehicle to any other party. Amendments These Terms & Conditions may be amended at any time without notice. If an amendment is made prior to the commencement of hire you will be issued with revised Terms & Conditions. The hirer accepts that Outandabout Motorhomes decision on any issue in relation to these terms and conditions is final. Force Majeure We will make every effort to ensure that Bumblebee is available for collection by you at the correct time. If, due to circumstances beyond our control, this is not possible our liability is limited to the refund of all monies paid by you. If Bumblebee has been damaged on its last outing but is still legally road worthy we may offer a limited discount. Signed______________________________________________ Date_____________________