y booking to hire our Motor home, you are accepting these terms and conditions. Please read the following carefully: Driver Drivers must be over 25 and under 75 years of age and have held a full driving licence for at least two years prior to the commencement of hire. (Drivers of vehicles over 3,500 kg must be over 33 years of age.) Driver’s licence must be free of endorsements except for minor speeding or parking offences (drivers with more than 6 penalty points may be subject to an insurance loading). Drivers who passed their test after 1996 are restricted to the weight of Motor home they can drive, i.e. no more than 3,500 kg. If the Motor home you are hiring is above this weight, drivers must have class C1 on their licence. Drivers must have had no more than one fault claim in the last three years. Details of convictions and accidents must be given at time of booking. Full UK and EU licences are covered as standard. Licences must be produced at the time of vehicle collection. In the case of UK photo card licences both the card and the counterpart paper licence must be produced. Visitors from the EU must produce a valid unendorsed domestic driving licence. The price covers all named drivers as long as they appear on the Booking Form and meet with the policy conditions. Our vehicles are limited to carrying the driver and five passengers. There are, at least, three seat belts fitted. This is a legal requirement. All drivers and passengers must be listed on the Booking Form. The owner has the right to refuse to hand over the Motor home to any person who, in their reasonable opinion, is not suitable or fit to take charge. In such cases all hire charges paid will be refunded in full but the owner has no further liability. Insurance Comprehensive insurance is provided for one driver as part of the hire agreement & whilst travelling within the UK. There is a £500 excess which must be paid by the hirer following any incident where an insurance claim is made. Additional drivers can be added at an extra cost of £50 per driver. Should you wish to travel outside of the UK (Northern Ireland, Channel Islands & Isle of Man are classed as UK travel) there is an additional charge of £100 (based on a 14-day travel longer periods can be covered but there may be extra charges). Insurance does not cover the following: Persons who have had their licence revoked by DVLA due to medical grounds or convictions. Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer. Persons engaged wholly or partly in professional entertainment or professional sports persons. Jockeys and persons connected with racing of any sort. Undergraduates and/or students under 25 years of age. Persons who, whilst driving, have been involved in more than one accident during the past 3 years. Foreign Service Personnel other than persons born in the United Kingdom. Documents Required On arrival at SPROUT MOTORHOMES you will be asked to show your confirmation email and driver licences of any party who will be driving. We require two forms of ID i.e. Passport, Utility Bill, no more than 60 days old from the date of travel to confirm your eligibility to hire. Security Deposit A security deposit of £500 is payable when you collect the motorhome & is taken to cover any damage to the motorhome or damage/breakages of the equipment. When the Motorhome is returned it will be checked over and once deemed to be in a satisfactory condition as agreed, in the same condition it was let out, with the toilet empty, interior clean including all cooking appliances and the fuel tank replenished, this deposit is refunded directly into your bank account within 7 working days. SPROUT MOTORHOMES reserve the right to increase the security deposit for specific events. We reserve the right to deduct any amount which we determine to be due to us from the security deposit and our opinion as to what is due is binding except in the case of manifest error. Booking Procedure & Payment An initial non-refundable deposit of £200 is required which must be paid at the time of booking. The balance of your hire money is due for payment 6 weeks prior to the start date of your hire, or at the time of booking if you book less than 6 weeks from the start date of your hire which, will be confirmed by email. The security deposit of £500 is payable on collection of the motorhome. These terms and conditions (including the cancellation policy) become binding at the time of booking. Provided that these terms and conditions have been provided to you they are binding on you whether or not they have been signed by you. SPROUT MOTORHOMES will not hire any motorhome on any other terms and conditions. Payment is by Debit Cards, Bank Transfers or Credit Cards (please note a 3% charge will be levied to cover banking fees when a credit card or PayPal are used to make payment) Cancellation Charges Deposits will not be refunded within 6 months of the intended booking date. SPROUT MOTORHOMES cannot postpone or transfer money from one hire to another. SPROUT MOTORHOMES reserves the right to amend our cancellation policy for certain events. Vehicle Collection Vehicles are available for collection from SPROUT MOTORHOMES usually between 15:00 and 17:00 on the first day of your rental period but will be confirmed by email with your booking form. Please allow at least 1 hour for the handover of the vehicle. We want you to enjoy your holiday to the full – time spent in familiarisation with your new “home” will help to ensure that you get the maximum benefit from your hire you are advised to check the vehicle thoroughly before leaving our premises. Customer’s vehicles can be left at our premises inside our locked yard although SPROUT MOTORHOMES accepts no responsibility for any damage that might occur. Vehicle Returns Late returns can have a significant impact on the next hire. All vehicles must be returned to SPROUT MOTORHOMES by 11:00 on the final day of your rental period (unless otherwise agreed by SPROUT MOTORHOMES). If you fail to meet the return time you will be liable to an extra charge of £100 per hour. Upon return we will check the vehicle for damage, cleanliness, etc., including the condition of the tyres and windscreen which are not included in the Company’s insurance cover and any damage to which is the hirer’s responsibility. There are no refunds for the early return of the vehicle. The insurance provided is only valid for the period of hire thus any late returns would automatically constitute a traffic offence under the RTA – invalid insurance means the main hirer & any subsequent drivers become personally liable for any accident or damage to the motorhome or 3rd party or 3rd party personal injuries. Breakdown Our vehicles are maintained in accordance with the manufacturer’s instructions. Full roadside assistance is provided and will be explained at handover and is included in your welcome pack. Smoking Smoking inside the vehicle either in the cab area or in the living area is strictly prohibited at any time. Failure to comply with this will result in the forfeit of the full £500 security deposit. Pets No animals are permitted in the vehicle at any time. Failure to comply with this will result in the forfeit of the security deposit. Subject to a prior agreement with us, we have 1 pet friendly motorhome which allows 1 pet. Any damage incurred by this agreement will be charged to the hirer in full and an additional £50 valeting charge applies upon the return of the vehicle. Seatbelts Our motorhomes are fitted with three point seat belts. These are to be worn at all times when the vehicle is in motion. Appropriate car seats must be used for children in accordance with the law. It is the responsibility of the hirer to fit any child seats themselves. SPROUT MOTORHOMES take no responsibility for any ill fitted child restraints or seat belts not being worn. Campsite Bookings It is the responsibility of the hirer to pre-book and confirm all caravan and camp sites they intend to stay at during the holiday. SPROUT MOTORHOMES take no responsibility for any bookings or cancellations at caravan and camp sites. Fuel, Oil, Gas and other consumables The vehicle is supplied with a full tank of fuel and should be returned in the same manner. If the fuel tank is not showing as full then it will be refuelled and the cost of the fuel plus a £100 admin fee will be charged. Two gas cylinders may be supplied with each motorhome, but usually we supply 1 x 13kg bottle. If more gas is required, this is the responsibility of the hirer. In any event both cylinders must be returned with the motorhome. Mileage A Mileage allowance is set at 2,000 miles per week (unless otherwise agreed prior to a booking being accepted) each mile in excess of this will be charged out at 15p per mile. Accidents In the event of an accident the safety of the hirer and their party is paramount. Emergency services should be called first if necessary and the accident dealt with in the necessary manner. Only after everyone involved in the accident is safe should the hirer contact the company if necessary and then try and minimise loss to the company if it is safe to do so. Regardless of how minor the accident may seem, full details of anyone involved need to be noted down in the accident report form which is kept in the vehicle. This is the responsibility of the hirer. If the accident is of a serious nature, causing any damage to the vehicle, another vehicle or third party, then the company must be informed. You are provided with a first aid kit a fire extinguisher & a fire blanket. Please do inform us of any use of any of these items so that we can replace them. Failure to do so may cause a hazard for future hirers. Once again SPROUT MOTORHOMES request all parties have their own personal travel insurance. Events beyond our Control Unfortunately, events beyond our control occasionally affect bookings. When reference is made to such events in these Terms and Conditions of Hire, this means any event(s) or circumstance(s) which we could not, even with all due care, foresee or avoid. SPROUT MOTORHOMES cannot accept responsibility or pay any compensation, costs or expenses where the performance of your contract with us is prevented of affected or you otherwise suffer any loss or damage as a result of events beyond our control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result, we will offer you the choice of an alternative vehicle (if available) or refund as described above. The offer of an alternative vehicle or refund shall be an exclusive remedy in respect of any loss, costs or expenses caused by events beyond our control. Suitable Persons SPROUT MOTORHOMES reserve the right to refuse to hand over a vehicle to any person who, in our reasonable opinion, is not suitable to take charge. In such cases, no refund of the hire charge will be made by SPROUT MOTORHOMES who will have no further liability. Your Responsibilities You are responsible for the security of the vehicle at all times during the hire period. You must not drive the vehicle ‘Off Road’ other than for reasonable access to a campsite. Should you become stuck at any time while ‘Off Road’ you will be responsible for any recovery costs. The breakdown cover is for roadside assistance only. You are responsible for all fines and other legal charges, including but not limited to parking fines, speeding fines, the full cost of any fees associated with the vehicle being impounded and any on the spot fines. You are responsible for all the keys that belong to the vehicle. Lost keys are expensive and are not included as part of the breakdown service. You will be responsible for the full cost of the replacement keys and replacement locks if required. You will also be liable for the full cost of repairing any damage caused by forced entry of the vehicle. You must not sell, rent, lend or dispose of the vehicle or any of its parts, you must not give anyone legal rights over the vehicle. The vehicle remains the property of SPROUT MOTORHOMES at all times. At the time of handover the vehicle will be in a documented roadworthy condition. You must maintain the vehicle in a roadworthy condition at all times. You must report any fault in or on the vehicle as soon as possible to us, allowing us reasonable time to locate parts and make any necessary repairs. You must make sure that you use the correct fuel. Using the wrong fuel is not covered by the breakdown service and you will be liable for the full cost of any remedial repairs required as a result of using the wrong fuel. The hirer shall be responsible for all OVERHEAD DAMAGE resulting from any accident – overhead damage is defined from the ground to in excess of 4 metres or 11’3” off the ground. Damage to the WINDSCREEN, TYRES & PUNCTURES are the responsibility of the hirer. You are required to check the condition of the tyres & engine fluid levels on a daily basis whilst you have the motorhome on hire. Before you vacate the vehicle you must check that you have not left any personal belongings in the vehicle. SPROUT MOTORHOMES is not responsible for any personal belongings left in the vehicle and is hereby authorised to dispose of the same after the end of the hire. Vehicle Ownership The vehicle remains the property of SPROUT MOTORHOMES at all times and we may repossess the vehicle at any time without further notice if you are in breach of this agreement Extra Charges Toilet cassette not empty £50. Any cooking appliances or equipment found to be uncleansed £50. Fuel tanked unfilled – £100 plus costs of fuel. Valet penalty if returned in unsuitable condition £150.Speeding the vehicle is fitted with a GPS tracking alert that will notify any speeds reached in excess of 75mph. The vehicle is not designed to exceed 70mph for passenger & vehicle safety, each alerts will incur a fine of £75. Parking You may park 1 car F.O.C for the duration of your motorhome hire but please note this is entirely at your own risk whilst at SPROUT MOTORHOMES Data Protection For the purposes of the Data Protection Act 1984, SPROUT MOTORHOMES or any subsidiary thereof may hold and process by computer or otherwise the information given to or obtained by it. Governing Law This agreement is subject to the laws of England and Wales. Any disputes not resolved by mutual agreement may only be settled in the courts of this jurisdiction. Severance If any provision or part-provision of this agreement is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement. Non-refundable deposit Deposits will not be refunded within 6 months of the intended booking date. Entire Agreement The parties agree that the agreement constitutes the entire agreement between them, and supersedes all previous drafts, agreements, arrangements and understandings between them, whether oral or written.