TERMS OF HIRE A full list of terms and conditions is presented with each hire pack. Below is an overview of the essentials. HIRE CHARGES, PAYMENTS & INSURANCE Hire Charge means the charge for a vehicle and vehicle insurance, (excluding any insurance surcharges) for the purpose of the hire of a camper van for the duration of the hire period. All prices are inclusive of VAT (currently 20%). The Hire Charge does not include: Optional Extras, Insurance Surcharges (if applicable), or Security Deposit. INITIAL PAYMENT The initial payment must be paid at the time of making the booking. This is a charge of £250 or 20% of the hire value if your hire is less than 1 week. This is applicable for all hires, this is to secure your booking and this is non-refundable. NORMAL PICK-UP AND RETURN TIMES: Week hire - flexible pick up and return subject to availability. Long Weekend breaks - Friday afternoon pick up and Monday morning return. Mid-Week breaks - Flexible. Extra Days - can be added to your hire providing your current hire has not expired. This is also subject to availability. 24 hour hire - is subject to availability, please call to discuss your requirements. Hire charges are calculated to our normal changeover day, Monday - Friday Hires that return on a Friday or before a Bank Holiday must be made in the morning, before 11am. We endeavor to be flexible and alternative days and times may be available, please contact us to find out. FINAL PAYMENTS /BALANCES Balances are due at least three weeks before the hire commencing and are not eligible for refund. We recommend that customers obtain suitable holiday or travel insurance in the event of cancellation or any unforeseen circumstance that prevent you from executing the hire of the vehicle. INSURANCE All Vehicle hires are inclusive of UK insurance and are subject to an excess deposit amount. In the event of any damage to either the hire vehicle or a third-party vehicle or property the hirer will be liable for the first £1,000 in each occurrence, unless collision damage waiver is taken. The hirer will be liable for replacement or repair of windows or tyre damage and accidental/negligent damage to the vehicle, fittings and equipment. Insurance cover cannot be provided unless the Final Payment is made. The hire company reserves the right to cancel any hire booking if the Final Payment is not received prior to hire commencement. In these circumstances, the Hire Charge may be forfeited. INSURANCE CONDITIONS The prices quoted are for drivers between the ages of 25 and 70 holding a driving licence for at least three years with no accidents or endorsements. Drivers under 25 or over 70 are charged an additional loading of £10 per day, subject to insurance approval. Drivers outside these conditions will be considered but there may be additional charges. Please call to discuss. Drivers with 3 points or more may incur an insurance surcharge, please call for a quote. INSURANCE EXCESS The insurance excess deposit (£1,000) must be paid prior to the commencement of the hire. Alternatively you can opt for the Collision Damage Waiver which reduces your excess. This costs £30 per day. COLLISION DAMAGE WAIVER (CDW) Collision Damage Waiver reduces the excess payable by the hirer in the event that the hired vehicle has been involved in a collision. This will typically reduce the excess from £1,000 down to approximately £200, this final excess amount will be dependent on endorsements, driving experience and the type of vehicle being hired. The hirer is responsible for the excess if: - The accident is their fault. - There is no one to claim against. - The other driver has no insurance. - They allowed an unnamed driver to drive the hire vehicle CDW does not cover: - All Glass, including windscreens - Tyre damage. - Interior damage eg. cigarette burns. - Roof or overhead damage above the height of the windscreen. - Damage when the vehicle is not on the public highway. - Theft of the vehicle. - Theft of the vehicle when its keys have been lost or stolen. - Acts of Vandalism. - Malicious Acts. - Damage caused by the negligence of the hirer. - If the terms and conditions of the rental agreement are breached. SECURITY DEPOSIT The security deposit of £1500 must be authorised before the commencement of the hire. This must be submitted by credit or debit card and will be pre-authorised only and not debited from your account. The credit/debit card used must be valid for the duration of the hire period. Please check in advance that your credit limit covers this amount. This deposit is to be used if the vehicle is not returned with a full tank of fuel and/or to rectify any damage to the vehicle that is not covered by the CDW or the general terms and conditions of the hire. LONG HIRE DISCOUNT 10% reduction if hire period is 30 days or more With the exception of the European travel upgrade, our optional extras are charged for no more than a two-week hire. CHANGES TO HIRE PERIOD Should you wish to extend your hire then this may be possible but you must contact us giving as much notice as possible so we can confirm availability, additional charges will apply for late returns at the daily hire rate. As we are still a small business, one way rentals are currently not available, something which we hope to address shortly. Changes to booking dates that reduce your hire period may be subject to an administration fee of 50% of the standard hire charge per remaining day of hire. Any optional extras stop being charged on the day your hire ends. ADDITIONAL DRIVERS Additional Drivers are charged from £5.50 per day each, subject to insurance approval (each additional driver must meet the same criteria as the main driver and provide the same documents and license information) EUROPEAN TRAVEL To travel to Europe, we charge an additional fee of £15 per day which includes European insurance cover, roadside assistance and legal compliance (headlight light adjustment, spare bulb/fuse set warning triangle, high visibility vests, first aid kit, fire extinguisher, Alcosense French NF Legal Approved Breathalyser kit.) COLLISION DAMAGE WAIVER (CDW) Collision Damage Waiver (CDW) is optional and reduces your excess from from £1000 to £200 plus VAT. Collision damage waiver covers Road Risks accidents it does not include the replacement or repair to the roof, undercarriage, windows, tyre damage or accidental/negligent damage to the vehicle, fittings and equipment. DRIVING LICENCES The DVLA abolished the paper counterpart of the UK driving license in June 2015 so this is no longer accepted when hiring a vehicle. You will now be required to follow this link: www.viewdrivingrecord.service.gov.uk The website is an official DVLA portal, where you will be able to follow the on screen instructions to access your details. Once you have accessed your details you will follow the link "share licence information". You can then create a unique code that you can share with us. The code you generate lasts for 21 days. This code along with the last eight digits of your licence number will allow us to access your licence details to do our DVLA checks which are criteria of the insurance approval.