TERMS AND CONDITIONS 1. We are unable to accept bookings from:-a) Groups of persons of all one sex (this can be possible for adult weekends). b) Groups under 21 years of age. These are Butlins rules, not the caravan owners and must be adhered to. 2. In order that the caravan can be checked before the next booking, you are required to vacate the caravan by 10am on the day of departure. If you leave later than 10am you will forfeit your damage deposit. 3. PLEASE LEAVE THE CARAVAN IN A CLEAN AND TIDY CONDITION, the hirer is responsible for all members of the party and must make good any losses, breakage or damage done to the caravan or contents during their stay. We reserve the right to deduct the cost of any discretion. Any loss or damage found on your arrival should be reported as soon as possible to SARAH otherwise you may be held responsible. 4. Keys to your caravan are not available until 3pm on the day of your arrival; however, you are welcome to use all the facilities on the Butlins complex. 5. The full balance of your holiday will be due 6 weeks before you go on holiday, 6 weeks or less before the start date then the full balance will be due at time of booking. 6. Butlins is a family holiday park and anyone whose unreasonable conduct causes a nuisance may be asked to leave, forfeiting the rest of their holiday. 7. Please note that the £50 booking deposit is non-refundable. We reserve the right to re-let the caravan if the final balance is not received by the due date as arranged. 8. If YOU cancel your booking the £50 deposit is non-refundable. 9. The price of your holiday includes passes into Butlins Complex, details of passes and how to collect the keys will be sent to you 2 weeks before holiday. 10. Any change to the advertised entertainment or facilities at Butlins is beyond our control, and we cannot accept any responsibility of this. 11. We recommend that you purchase some form of holiday insurance if you require it, as there is no insurance included in the price of your holiday, and no refunds can be made once the full balance has paid. 12. Please note that the caravan is non-smoking. (Smokers are welcome to smoke on the decking using the ashtray’s provided). 13. We do not allow pets in the caravan, at all. If pets are found to be in the caravan you will forfeit your damage deposit and be liable for any extra costs for cleaning. 14. If term and conditions 12 and 13 are broken in the caravan there will be a charge of £200 for a deep clean and, would be ask to leave the caravan with immediate effect. 15. We can accept no responsibility for any loss or damage to cars, belongings or personal injury occurring whilst staying in one of our caravans. 16. By booking and paying for your holiday either by £50 deposit or full balance, you are accepting the terms and conditions listed. 17. I am sorry I have to say this but people have been booking the caravan for 4 people and taking 8 without paying, so Butlins give you wrist bands. You will NOT be able to go in and out the gate without them if anyone is found to be doing this you will be ask to leave. Any lost bands will incur a cost from Butlins. 18. Please be aware any changes to booking ie extra/less people will incur an admin fee of £20. This is a charge from Butlins and not directly by us. CANCELLATIONS If you have to cancel your holiday you must telephone us in the first instance and NOTIFY US IN WRITING within 14 days. IN EVENT OF CANCELLATION, THE FOLLOWING CHARGES APPLY: No. of days in advance of holiday start date cancellation charges are payable: Length of Time Cancellation Charge 56 days or more Deposit 55-29 Days 50% the total holiday cost 28 days or less 100% of the total holiday