1 BOOKING At the time of booking, a deposit of 20% is required. A booking confirmation and invoice will be sent to the hirer reflecting balances paid and balances due. The insurance security deposit must be paid prior to vehicle hire.. All funds must be cleared by the time of hire, otherwise could result in loss of deposit and cancellation of hire. 2 INSURANCE Included in the price of hire is full comprehensive insurance, covering the motorhome and its equipment only. The insurance is valid for the period of hire. The period of hire is from the collection date and time to the specified return date and time. It is the driver’s responsibility to provide full information on any driving convictions or health restrictions. Please note there may be insurance surcharges dependant on any of the above being applicable. Please also note that the insurance policy will be invalidated if the hirer or any driver misrepresents or withholds driving conviction or health restriction information. Should an insurance policy become invalidated for any reason, Coast to Glen (also referred to as “the Company” in this agreement) will hold the hirer responsible for all fines, losses, damages and other costs. An insurance security deposit of £500 must be paid by the motorhome collection date. This deposit is held against any and all damage to the motorhome. The Hirer shall be responsible for any and all of the Company’s uninsured losses, which may arise as a result of the hire. The insurance security deposit will be returned to the hirer within a week from the end of the hire period providing that hirer(s) return the motorhome under the following conditions: Clean, Undamaged, With all tyres, tools, accessories and equipment in the same condition as when received, Returned to the place and on the date and time specified, or sooner if demanded by The Company and Returned having used motorhome in a reasonable manner. (See Motorhome Use.) 3 CANCELLATIONS All cancellations must be submitted in writing. The following fees apply in the event of cancellation prior to the hire date. More than six weeks before start of hire – loss of deposit Four – six weeks before start of hire – 20% of total hire charge Two – four weeks before start of hire – 50% of total hire charge Two weeks or less – 75% of total hire charge 4 DRIVER Must have held a full licence for a minimum of 3 years. Must be between the ages of 22 and 79. All drivers must be present at time of collection and produce a photo driving licence. In the case of a UK paper licence, both the card and the counterpart paper licence must be produced and photographic identification in the form of a passport must be provided. Visitors from abroad must produce a valid unendorsed domestic driving licence or international driving licence as well as a passport. In addition to the driver’s licence requirements, one other form of identity, such as a utility bill or a bank building society statement dated within the last three months, is required. Licence offences must meet the driver eligibility requirements of the insurance company. Only named drivers that have met the insurance company eligibility requirements are permitted to drive the motorhome. The hirer/named driver shall be liable for all costs and expenses incurred for speeding, parking fines, congestion charges. This includes any other offences committed against the Road Traffic Act or traffic regulations and indemnifies the Company from any liability. 5 FUEL, GAS AND DAILY MOTORHOME MAINTENANCE Fuel is at your expense. The motorhome will be provided with a full tank of fuel when it is collected. The motorhome must be returned with a full tank of fuel. If the motorhome is not returned with a full tank of fuel, a charge for the amount in pounds (£) required to bring the tank to full will be made to the hirer, with a surcharge of £20 above the cost of refuelling. A full gas cylinder will be supplied with the motorhome. If gas needs replenished during hire period, the hirer is responsible for the cost of buying any further bottles. The responsibility of checking oil/water levels on a daily basis in the engine and other necessary motorhome components, such as checking tyre pressure, are the responsibility of the hirer while on hire. Full cost in repairing damage to the engine will be charged to the hirer should the incorrect fuel be used to fill the fuel tank. 6 BREAKDOWNS AND ACCIDENTS Seatbelts must be worn by all passengers. This is the hirer’s responsibility. The Company will not be responsible for any third party damages or claims in connection with or as a consequence to any accident or breakdown. Should a breakdown or accident occur, The Company will not be held responsible for any hotel, replacement vehicle or consequential expenses connected to breakdowns or accidents. Great effort is made to ensure the hire motorhome is in a roadworthy and safe condition before hire commencement. The Company shall not be liable for any consequences arising from any defects or mechanical failure of the motorhome although all reasonable precautions have been taken to prevent such happenings. 6a BREAKDOWNS – Specifics 24hr breakdown coverage is provided. The phone number is located on the motorhome windscreen. 7 ACCIDENT – Specifics Should the motorhome be involved in an accident, however small, the full details must be filled out on an Accident Report form A diagram should be drawn. There is space on the back of the Accident Report for a diagram to be drawn. Hirer participates as an insured under a comprehensive motorhome insurance policy. Hirer agrees further to protect the interest of Coast to Glen and the insurance company in the event of accident during the hire term by: Notifying the police immediately if there is property damage, if people are injured and in order to determine fault for insurance purposes. Not admitting guilt or liability. Obtain names and address of parties involved and witnesses. Not abandoning the motorhome without adequate provisions for safely guarding and securing same. Notifying Coast to Glen immediately, of any loss or damage occurring to motorhome, and of any fault. Please indicate if the motorhome is not roadworthy or is liable to cause danger to any person or property. The motorhome should not be used until damage has been repaired, corrected and fault determined. 8 PETS All our motorhomes are pet friendly, pets are not permitted on furniture or bedding. A pet bed must be used for pets. 9 SMOKING Smoking is strictly prohibited inside the Motorhome, even with the windows open. Any infringement of this rule will incur a minimum charge of £300. 10 MOTORHOME USE The Motorhome shall not be used For hires for reward. Knowingly for any illegal purpose. To propel or tow any other motot vehicle or trailer. For racing, pace making, reliability trials, speed testing or driver tuition. To carry a greater number of passengers and/or more baggage than recommended by the motorhome manufacturer. By any person who has given a fictitious or false name. By any person other than the hirer who signed the rental agreement or who have been named as a driver and approved by Coast to Glen, or by a motor motorhome repairer in the event of an accident or breakdown. By any person who is under the influence of alcohol or drugs. For travel to rock festivals or unauthorised sports events. On any unsealed roads or unauthorised roads, in forbidden or restricted areas or on beaches or in salt water. Outside Scotland, England or Wales unless you have declared this and paid any relevant insurance charge. A maximum of 4 adults are permitted in a 6 Berth Motorhome Motorhome Keys and Control The hirer is required to keep the motorhome under their control throughout the hire period. The motorhome must be locked at all times when unattended. The keys for the motorhome must be kept safe at all times. All costs to replace keys will be the responsibility of the hirer. Duplication of motorhome keys is expressly prohibited. 11 COLLECTION AND RETURN The collection of the motorhome must be made between 2pm and 4pm. The motorhome must be returned before 11am on agreed hire return date. The hirer acknowledges delivery of the motorhome and the contents free from any defect or damage and complete other than as specified by the Company. The hirer is advised to check the motorhome thoroughly before leaving the Company’s premises. Upon return the condition of the motorhome will be checked for damage, cleanliness, fuel levels, tyres, any hired options, conditions that affect the security insurance deposit and other general conditions. The security deposit will be returned to you within a week after the end of the hire period provided the motorhome is returned to us in a satisfactory condition and at the location and date and time agreed. Satisfactory condition includes clean, undamaged, with all tools, accessories and equipment in the same condition as when collected and having being operated in a reasonable manner (see ‘Motorhome Use’). Excessive cleaning charges may be deducted from the security deposit. PLEASE NOTE: The motorhome must be returned with a full tank of fuel – charges apply otherwise – see 5. The hirer is liable for all overhead damage to the vehicle resulting from any accident. The maximum height and length of the motorhome is clearly stated. All incidents related to tyres including punctures are the hirer’s responsibility. Responsibility for damage to the load in the van while the van is out on hire lies with the hirer/driver. Personal possessions are not covered. The Company shall not be liable for loss or damage to any property left, stored or transported by hirer or any other person in motorhome either before or after the return to Coast to Glen. Hirer hereby agrees to hold The Company harmless from and indemnify Coast to Glen against all claims based upon or arising out of such loss of damage. Hirers are advised to take out holiday insurance. In the event that charges, including damage repair and replacement, exceed the level of security deposit paid, you will be charged any additional sum to cover this excess and that sum will be due immediately at the end of the hire. 12 CUSTOMER VEHICLE(S) STORED AT OWN RISK Parking in a secure garage is provided free to the hirer for the duration of the hire period at the vehicle owner’s risk. 13 WEATHER CONDITIONS Coast to Glen cannot be held responsible in the event of any damage or inconvenience caused by inclement weather. 14 AVAILIBILITY All effort is made to insure that the reserved motorhome, or a suitable replacement, is available. However, if circumstances beyond our control prevent The Company from honouring a reservation, Coast to Glen will in no way be held responsible and all payments which have been made to The Company will be refunded. 16 CHANGES IN TERMS AND CONDITIONS We reserve the right to refuse or cancel hire to any person without warning or explanation. Additions to or alterations of the terms of this agreement shall be null and void unless agreed upon in writing by all concerned parties. 17 GOVERNING LAW This Agreement is covered by the laws of Scotland. Any dispute may be settled in the courts of this country.