Please take time to read the conditions of hire on this page as it is important that you comply with these. Failure to supply us with any documents or information required may cause the rental to be cancelled. It is a condition of the rental agreement that all parties are satisfied with arrangements made and the customer is responsible for any financial loss if the agreement is not adhered to in full. Hire period starts at 3:00pm and ends at 10:00am. Delays due to travel problems or weather are the responsibility of the hirer and cannot be claimed against the owner. No Pets, smoking or vaping in, or around, caravan and decking area. Cleaning up of cigarette butts on pitch will incur a £10 charge. Passes for park facilities can not be included in caravan rental and must be purchased from site reception. It is the responsibility of the hirer to book activities such as swimming and Live Lounge access. These will incur costs which are in addition to hire of caravan. A security bond is required before start of holiday and is returned one week after hire ends. Any damages, unauthorised repairs, bills or extra cleaning charges will be taken from this bond. If damage exceeds the value of the bond then this will be reclaimed civilly. A video of the caravan is taken at the start and end of each hire, the caravan should be the same in each video at hire end. All damages and faults must be reported immediately and accurately. This is to ensure that repairs or replacements can be effected as soon as possible. This also ensures that the next occupants are not inconvenienced and everyone can fully enjoy their holiday. Malicious damage will be claimed civilly. Only persons named can enjoy the facilities, passes are obtained from reception and are not included in the hire. Same sex group bookings are not allowed, exceptions to this arrangement are family members with proof. Oldest member of party must be over 25. Cancellations made less than two weeks prior to hire will forfeit deposit. Holiday insurance is advised as it is not included. Any cancellations made due to COVID19 must have evidence to confirm this. Two vehicles can be parked outside of the caravan, subsequent vehicles must park in main car park. Vehicles are only covered by insurance issued to that vehicle and are not the responsibility of caravan or park owners. Anti-social behaviour will not be tolerated and offenders will be told to leave the site. No refund will be issued in this instance. There is no redress and the park or caravan owner has the final say. Haggerston Castle administration may supersede these terms and conditions at any time. PROOF OF ADDRESS MUST BE PROVIDED WITH 2 SEPERATE UTILITY BILLS AND PHOTOGRAPHIC IDENTIFICATION MUST BE PROVIDED.