Bookings Please call or email us with your dates. If we have the availability you require we will send you a booking form to gather some more specific details and deposit information to secure your booking. The deposit is £150. The remainder will need to be paid 28 days prior to departure. We take payments by bank transfer. The vehicle cannot be used until this form has been signed. Choice of van We will do our very best to provide you with your chosen van. However, on the rare occasion we cannot, we will provide you with as close match as possible. In the extremely unlikely event is not available, we will of course refund you. We are not responsible for any costs that may be incurred in this event. Cancellation All booking deposits are non refundable. If you decide to cancel please be aware: From 28 days before departure until 14 days before departure 50% of the hire cost will be due. From 13 days to no show 100% will be due. If we manage to re book the van to another client we will try to reduce this costs slightly. Insurance We provide you with Fully Comprehensive Insurance for the duration of the hire. The insurance covers one driver. If you would like to add on another driver please ask. There is a charge of around £8 a day for this. If you have an endorsements on your driving licence please let us know as this needs to be declared the insurance company. The insurance company require a scanned copy of your driving licence. Security Deposit We need to take a security deposit of £1250 for most vans and £1500 for the Mercedes Hymer which is equal to our insurance excess. This covers any damage to vehicle and or fixtures and fittings or lost or broken items or negligent driving. On return of the van to us in the condition it was taken out, this will be returned to you. If we do need to take any of this security deposit you will be provided with a detailed invoice indicating the cost of the repairs/replacement required. Fuel Please ensure you are aware if your van takes diesel or petrol. The vans will be supplied with a full tank of fuel and needs to be returned with a full tank of fuel. You are liable for any incorrect fuel charges. Breakdown Cover All vans have RAC breakdown cover. This is a 24 hour service that will assist in the event of a breakdown. If you do experience any problems with your vehicle please call us first. In the event the vehicle has broken down due to your actions, you will will be responsible for the cost of the repair. Engine care is checking oil/water and tyre pressures are at the correct levels. Accidents In the event of an accident please notify us ASAP, take down details of third party/witnesses and report the police if its not an emergency you should call 101 if emergency 999. CamperFun may reposes vehicle at any time if these terms and conditions are breached. Use of Vehicle The vehicle must be driven in a cautious manner. Never in a way that could cause damage to the van. The vehicle should never be driven under the influence of alcohol/drugs. No towing or racing or pulling trailers. The vehicle must not be used to carry any other passengers not specified on the booking form. Pets Please talk to us about which vehicles may be suitable for pets. Mileage CamperFun does not limit how many miles you drive. The rental included UK mainland only, if you would like to go elsewhere we need to know first in order to ensure you are adequately insured to do so. What is included Fully comprehensive insurance for the named driver on the booking form (UK only) Unlimited mileage (UK only) A table and 2 or 4 chairs depending on your group size Mains hook up and domestic power sockets Cooking utensils and crockery for upto 4 people Cycle rack Awnings What’s not included The following items are not included but available at an extra cost Camping toilet Insurance for second driver Extra tents Bedding Towels Seatbelts/Child seats Please be aware of the legal requirements of wearing a seatbelt. Children under 135cms or under 12 years must be in a child/booster seat. Collection/Return Check in is 3pm and check out is 11am. Please don’t be late checking out as we need this time to turn the vans around for the next group. The insurance will also only cover you for the pre arranged hire dates. Charges may be incurred for late return. Please allow an hour for check in so that we can show you how everything works and also check on return. Excess If an insurance claim is made, the hirer is responsible for a £1250 excess which the insurance company charge us. This includes any damage and or loss to the vehicle or fixtures and fittings. Or a third party. The hirer is liable for any windscreen or tyre damage. What you can expect from us We will supply you with a clean and mechanically sound van. The vehicle should be returned to us in the same condition as you rented it. We are unable to refund monies due to weather/any accidents or theft. You are responsible for any parking fines/penalties whilst the vehicle is in your care. Please do not take the vehicle off the road as they are not designed for this. If they are taken off the road and become stuck you will be liable for any recovery charges this may incur.