Williams Luxury Motorhome Terms & Conditions PLEASE READ CAREFULLY Williams Luxury Motorhome Terms & Conditions PLEASE READ CAREFULLY Collecting and Returning the Motor Home On arrival we would require the following • Two forms of identity must be produced by all hirers at the start of the hire: Passport/ Driving license, photocopies will be taken. ( Address & ID must be up to date) • Two forms of proof of address must be produced by all hirers at the start of the hire: This can be a council tax bill, Bank statement, credit card statement or utility bill. Must be within 90 days of the hire. (Address must match the drivers licence) • A DVLA check would be done before collection. This allows us to see any points and current address. (We would need the numbers to do this) • Rental agreement must be signed by both parties. Before your adventure starts, we will ensure you know exactly how to get the most out of your motorhome. Please allow up to 1 hour for your handover. During your hire you can always call or email us. We are always available to help. We carefully plan the times for collecting and returning the motorhome, to ensure you get the most from your hire, all we ask is that you return your motorhome on time. We allow 30 minutes grace on top of your returning time. A Penalty charge of £20.00 per hour would apply if you’re later then the agreed time plus 30 minutes grace. Please call and notify us if you’re unable to bring the motorhome back for the set time as agreed. Handovers are Monday or Friday, unless otherwise arranged with Williams Luxury Motorhomes. Location for the collection and return will always be at the address stated below: 63 Main Street Horkstow Barton-Upon-Humber DN18 6BH EQUIPMENT At Williams Luxury Motorhomes, we ensure when travelling with us its home from home. Bed linen and towels are provided. (1 towel per person) if you require any more, £5.00 surcharge per person per towel. Equipment, such as table and chairs are included along with a disposable BBQ. Please see inventory list. Your motor home will include all crockery and other kitchen equipment as standard. DRIVING LICENCES No one other than the drivers named on the agreement form may drive the hired vehicle. Drivers must be over 21 and under 75 years of age and have held a full driving license for at least 2 years. Policy excess is tailored around the driver’s age. Drivers under 23 and over 75 will incur an additional insurance premium excess. Drivers can have no more than one fault or non-fault claim within a 5 year period. The drivers licence must be unendorsed (except for speeding and parking offences, Maximum 6 points, providing they are two minor offences) and must be produced at the time of collecting the vehicle. Visitors from abroad must hold a current international driving permit or license (Foreign license holders will incur an additional insurance premium charge and a security bond payment is required). INSURANCE Fully Comprehensive insurance is included within the hire charge. The vehicle is insured for the period of hire contracted ONLY. Williams’s luxury motorhomes insurance will not cover personal belongings. If you require this, please arrange separate holiday insurance. Depending on the age of the hirer, any claim made will be paid by the hirer. Please see excess below. a) Drivers 21-21 years old are subject to a £1000.00 excess b) Drivers 22-23 years old are subject to a £750.00 excess c) Drivers 25-75 years old are subject to a £500.00 excess The hirer may travel in any European countries for an additional £100.00 per week. Travelling outside the EU is forbidden as the insurance is void. If the hirer fails to inform us about leaving mainland UK/Ireland or they will lose the damage deposit in full. Written confirmation from is required before beginning the journey to the EU. The hirer may not travel in war or disaster zones, camp next to an airfield. We require a damage bond prior to collecting the vehicle. We are happy to take it the day before or on collection via bank transfer or cash. The damage bond will be returned in the same format you paid for it. If it’s via bank transfer it will be refunded 48hours after the vehicle has been returned in a satisfactory condition. Cash will be returned when the motorhome is returned in satisfactory condition. If a quote is needed for damage or replacement parts caused by the hirer the return of the damage bond may take longer. Please note for extra drivers it will be an addition £50 per person per hire. BOOKING DETAILS A 25% non-refundable deposit is payable at time of booking. The balance must be paid 6 weeks before collection; damage bond must be paid the day before or on collection. Damage bond can be paid via bank transfer or cash on the day. It will be returned in the same format you paid for it. We don’t accept cheques. Early booking is advised to avoid disappointment. BREAKDOWNS In the unlikely event of a breakdown, Williams Luxury Motorhomes request they are contacted immediately and when advised to do so, the hirer seeks the help of our registered breakdown company only, quoting the registration number of the vehicle. ACCIDENT In the event of an accident, Williams Luxury Motorhomes must be informed immediately. Obtain the names, addresses and vehicle registration of third parties involved and any witnesses. Report the event to the nearest police station. Complete a European accident report form as supplied (when in Europe). THE HIRER AGREES THAT HE OR SHE a) Shall not carry more passengers than the seating capacity of the vehicle or allow the vehicle to be overloaded. (4 SEATS & 4SEATBELTS) b) Shall not have any more occupants sleeping than designed for (i.e.) 2 x Adults and 2 x Children or 4 x Adults maximum c) Shall not use the vehicle for carrying passengers or goods for hire or reward d) Will be held responsible for the cost of making good and damages caused to the vehicle caused by improper use. e) Is responsible for any fines (including parking fines) which may be incurred during the hire period. f) Shall not, without consent from Williams Luxury Motorhomes, remove the vehicle out of the UK mainland or Ireland. g) Understands that no claim by the hirer for loss or damage to personal belongings or effects of the hirer or any person or persons will be considered. h) Understands that any damage to the interior of the vehicle, living or cooking equipment will be charged to the hirer in all cases and is not insurable. i) Damage to tyres, windows and windscreens are also not covered by insurance. j) Persons engaged wholly or partly in professional entertainment or professional sports persons. k) Jockeys and persons connected with racing, gaming industry or press of any sort. PERIOD OF HIRE The times and dates of the contract of hire must be strictly adhered to No refund will be given for early return of your vehicle. CANCELLATIONS All cancellations must be in writing. All deposits are non-refundable. Outstanding balance due and received within 6 weeks of the commencement of hire is not refundable, except the damage bond, which is refundable provided that no other sums are unpaid by way of deposit or otherwise. Williams Luxury Motorhomes reserves the right to cancel hire if, at the commencement of hire, the driver’s licences are invalid or not according to the conditions set out above. In these circumstances the total hire charge will be forfeited. Hirers are strongly advised to insure against unavoidable cancellation. LIABILITIES The hirer is responsible for all costs and expenses incurred as a result of offences against the Road Traffic Act. The hirer is also liable for any uninsurable damages including tyres, windscreen and any internal damages or breakages. The hirer will indemnify Williams Luxury Motorhomes from any liability. TOLL CHARGES must be paid in full at time of journey or a fine of €50 each way is applied by the EFLOW Toll Company or counterparts in Europe. We will deduct the amount from the damage deposit and an admin fee to process. Customers using tolls in the EU and ROI must bring a receipt of payment of tolls before damage deposit is refunded. This is the sole responsibility of the hirer. ANIMALS Small and medium size dogs are chargeable, one of payment for the duration of hire. Large dog £60.00 however this will have to be approved first, all damages caused by the animals, will be charged to the hirer in full. PARKING The hirer may park, free of charge and at his/her own risk, one car at the collection location for the period of the hire. Please don’t leave any valuables on show. Please see address below. 63 Main Street Horkstow Barton-Upon-Humber DN18 6BH PENALTIES a) Cassette Toilet System must be returned as at collection- Emptied, Cleaned & with the correct chemical. Unemptied toilets will incur a £100 penalty. b) Fresh water tanks must be kept topped up- failure to do so will result in a penalty £ 50.00 as the tank can get damaged. c) Williams Luxury Motorhomes reserve the right to impose a £100 valet penalty if the vehicle is returned in a condition unsuitable for habitation. Please return your motor home in the same condition. d) Starter supplies of toilet chemicals and gas are provided upon collection. However, refills or further amounts of same are at the hirers own expense. A specified quantity of diesel is in the vehicle upon collection- you must return the vehicle with this same amount. If the vehicle is returned short of diesel, cost of fuel is chargeable to the hirer and will be deducted from the damage bond. e) PLEASE NOTE ALL MOTORHOMES FROM WILLIAMS LUXURY MOTORHOMES ARE DIESEL. f) Smoking is strictly prohibited in all our motorhomes, if the hirer is suspected to have been smoking in the vehicle, a £250 penalty will be applied. g) Hirer authorises any penalties will be dedicated from the damage bond, parking and driving offences and the insurance excess payable by hirer. h) We also reserve the right to charge for loss of hire due to repairs caused during your hire @ £100.00 per day, to be taken from the damage deposit. Please also note if we have to obtain quotes for damage caused to the vehicle during your hire period, your security deposit refund may be delayed. I have thoroughly read & understood the terms & conditions of hire Driver 1 …………………………………… Print ………………………………… Driver 2 …………………………………… Print ………………………………… Driver 3 …………………………………… Print ………………………………… Driver 4 …………………………………… Print ………………………………… Date …………………………………………………………………………… Williams Luxury Motorhomes Sign ……………………………………… Print …………………………………….. Date ……………………………………………………………………………