Good Vibrations Vintage Campers Ltd Hire Terms, Conditions and Important Information Definitions: Good Vibrations Vintage Campers Ltd, 5 Williamson Drive, Nantwich, CW5 5GJ. May also be referred to as “we”. ‘DRIVER / HIRER’ means the person(s) nominated as the driver(s) under the RENTAL AGREEMENT. ‘Good Vibrations Vintage Campers hire’ means the vehicle under hire as described under the heading ‘Vehicle Details’ under the ‘Rental Agreement’ and includes tyres, tools, accessories, living equipment and any other special equipment, documents relating to the vehicle and any replacement or substitute vehicle provided by Good Vibrations Vintage Campers hire. ‘RENTAL AGREEMENT’ means the document read and signed by the hirer on collection and return of the vehicle. It includes details of ‘Customer’, ‘Vehicle Details’, ‘Rental Period’, ‘Collision Damage Waiver’, ‘Departure Checklist’. RESERVATIONS • Booked and deposit paid by the hirer at time of booking as per Rental Agreement. • All prices quoted and charged in £ (GBP) • Payment is only accepted by bank transfer • Vehicles will not be released without full payment being received prior to collection. • Full payment is required no later than 6 weeks before hire is due to commence. • Credit card payments incur a charge of 3% HIRE PERIOD • ‘Hire Period’ refers to the dates agreed in the Rental Agreement. • Rental is charged on a per day basis. • Minimum rental is 3 days, although minimum 4 days hire will be applied to any bookings covering a Bank Holiday observed by UK. • Minimum 7 days for all hires through July, August & September, deviations from this must be authorised in advance by management. • Collection is strictly between 2-5PM and return is strictly 8am-10AM unless with express written consent of management. Charges apply for late returns. • We reserve the right to increase the minimum rental period for certain events. HIRE RATES INCLUDE • Daily mileage allowance of 80 miles per day. Additional miles charged at £1.75 per mile. • Full Kitchen kit, including utensils, pans, plates, bowls, mugs, tumblers. • Fully Comprehensive Insurance for one named driver aged 25 – 70 and holding a full driving licence for more than 2 years – restrictions apply. • Full Breakdown & Roadside Assistance (Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery etc. will be the responsibility of the client) • A full list of what is included in your campervan HIRER / DRIVER AGE LIMITS • Driver(s) must be aged over 25 years to 70 years for rental of a campervan. • Driver(s) aged 21 to 24 years, must be verified by our insurance before any hire is to commence, this may incur additional young driver premiums. • Driver(s) aged 70 to 74 years, must be verified by our insurance before any hire is to commence, this may incur additional driver premiums. HIRER / DRIVER LICENCE • Driver(s) must hold a valid full driving licence for at least 24 months. • All drivers must be present for collection of the campervan. No exceptions can be made. • Driver(s) must bring their driving licence plus two separate forms of recent proof of address (e.g. council tax / utility bill from within the last three months). We need to see the originals of these before the vehicle can be released. • If you have a GB driving licence, we require you to log in to the DVLA website and check the counterpart of your driving licence. We are unable to insure you if we are not able to login and check your driving licence details. • If you have a Northern Ireland driving licence, we require both the photocard and the paper counterpart. • You must declare at the time of booking if there are any endorsements on your driving licence. Good Vibrations Vintage Campers Ltd may not be able to provide cover for some endorsements. Charges may apply for penalty points. Failure to declare an accident or driving conviction invalidates insurance. • Drivers holding only an automatic driving licence are not permitted to drive our campervans. • Should any driver fail to present all of the correct documentation and identification on collection of the vehicle or the documentation does not meet the driver requirements set out in the terms and conditions, then Good Vibrations Vintage Campers will be unable to release the vehicle. No refunds will be given. INSURANCE • Fully comprehensive insurance is provided through our insurers to the driver(s) named on the rental agreement. • The vehicle is insured for damage to the vehicle and the property of a third party but does not include any personal insurance for the customer including death or bodily injury to the driver nor does it cover any personal possessions. • The hire rate quoted includes a standard excess outlined below. • Only persons named on the Rental Agreement are insured to drive the vehicle. ADDITIONAL INSURANCE CHARGES • Insurance for an additional driver is charged additionally per day. • Insurance for driver(s) aged over 21 years to 24 years is charged additionally per day upon clearance from our insurers. • Insurance for driver(s) aged over 70 years to 74 years is charged additionally per day upon clearance from our insurers. • Additional insurance charges may apply if the hirer has an occupation that is deemed to be high risk. • Additional insurance charges may apply if the hirer holds a non-EU driving licence. EXCLUSIONS • The theft of the vehicle will not be covered by insurance if the ignition keys are left in, on the vehicle, or in an unsecure place whilst the vehicle is unoccupied and the hirer shall be held fully responsible for a replacement vehicle. • Please note that no insurance is offered for damage to the roof/overhead cab of any vehicle and any damage is deemed as gross negligence. Therefore the hirer accepts full liability for these which is in addition to the standard excess of the vehicle should that apply. • Windscreen, mirrors and/or tyre damage is not covered by the standard vehicle insurance, however, additional coverage can be purchased & this is outlined below. • No other hire insurance is acceptable for the rental of a campervan vehicle SECURITY DEPOSIT • The security deposit (standard excess) on your hire covers both the insurance excess in the event of a collision and the proper return of the vehicle in same condition as it was let out to the hirer. • The hirer must pay the refundable security deposit bank transfer prior to the collection. No other form of payment is accepted. • Good Vibrations Vintage Campers reserve the right to increase the insurance excess. • A refundable deposit of £500 is payable for rental of the vehicle. This may be increased for drivers under or above the age stipulated in the insurance section. • This security deposit will be used to fund any loss or damage what so ever to equipment, fixtures, fittings, windows, cleaning fees, tyres or negligent damage to the vehicle • Any Damages / charges will be notified to the hirer by e-mail or phone call within 28 days of the vehicles return; the full £500 will be retained until all costs have been calculated. In the unlikely event that Penalty charge notices, speeding fines or other Road traffic offences should take longer than 28 days to reach Good Vibrations Vintage Campers, the hirer agrees to pay the charges & any administration fees applied to these charges. • Any repair or cleaning of the vehicle will be carried out by a supplier authorised by Good Vibrations Vintage Campers. • The security deposit will be used to fund any cleaning fees, the damage administration fee, road traffic violation administration fees. • The hirer agrees to pay Good Vibrations Vintage Campers any additional costs over and above the security deposit value should damages exceed the security deposit value within 28 days of your hire. • A £50 administration fee will be applied against any loss or damage to your vehicle or any item contained within. • A £55 administration fee will be applied against any Road traffic offences, penalty charge notices or speeding fines. • The security deposit does not cover cost for replacement or repair of aerials, glass, wheels, roof, underside of vehicle, windscreen, wing mirror, tyre damage or incorrect refuelling (e.g.: putting petrol into diesel tank) for which the hirer is responsible. • We reserve the right to increase the security deposit for specific events e.g.: festivals or rallies. • A cleaning fee of £175 will be charged against the deposit if the vehicle is not returned with the interior in a clean condition. HIREABLE EXTRAS Other hireable extras available for the duration of hirers’ stay. • Bedding (duvet, pillow, covers) • Bike Rack • Drive away awning • Camp beds • A range of hampers Please contact Good Vibrations Vintage Campers for prices. FUEL & GAS LEVELS • A gas cylinder will be supplied at commencement of the hire. Additional gas purchased throughout the rental period is at the customers own expense. Any cylinders lost or incorrectly exchanged will be charged to the hirer. Should the hirer require an additional full gas bottle, this can be purchased at a cost of £36.00. • Good Vibrations Vintage Campers hire fuel policy is that the vehicle will be provided for your convenience with a full tank of fuel. It should be returned this way. If the van is returned without a full fuel tank, an additional charge of £2 per litre of fuel will be made to fill the fuel tank. COLLECTION AND RETURN • Collection and return of the vehicle is to the agreed location specified at time of booking as set out under ‘hire period’ in the rental agreement. • Other collection / return location requests will be considered on request, charges may apply. • Collection are strictly between 14.00pm – 17.00pm. Please allow 1 Hour to complete the documentation, collection of deposit & demonstration of the vehicle. • All drivers must be present on collection of the motorhome and must present their full valid driving licence, two forms of recent (last 3 months) address verification (UK residents only). Photocopies will not be accepted. • Returns are strictly between 8AM – 10AM. Please allow up to 1 hour to complete check in inspection & documentation. There are no refunds for early returns. Charges apply for late returns. • Vehicles must be returned undamaged, with a full tank of fuel as agreed when the vehicle was received, a clean interior and in the same condition as when collected. • Charges will apply if the vehicle is returned with additional damage • Late Return – Good Vibrations Vintage Campers hire must be notified immediately to prevent any prosecution for driver(s) driving whilst uninsured. Late returns will be charged at one day’s rental cost regardless of circumstances. • There is not out of hour’s service available on Sundays or bank holidays. CANCELLATION Good Vibrations Vintage Campers reserve the right to cancel a reservation before or at the proposed commencement of hire as follows: • If Named Driving Licence is not produced or valid in accordance with stated conditions. • Hirer fails to provide funds for security deposit payment. • The Address on driving licence does not match billing address. • Hirer does not provide a valid passport or driving licence as proof of ID. • Due to operational issues affecting rental fleet. • Hirer is in breach of any term in this agreement. • The hirer obtained the vehicle through fraud or misrepresentation. • If any statement, representation or warranty made by the hirer in respect to himself or additional drivers is incorrect. • The vehicle appears to be abandoned. • The vehicle is not returned at the agreed date or Good Vibrations Vintage Campers reasonably believes the vehicle will not be returned on the agreed return date. • Good Vibrations Vintage Campers considers on reasonable ground that the safety of passengers or the vehicle is in danger. • The hirer understands that in the event of such termination or repossession that the hirer has no right to a refund or any part of the rental charges or the security deposit. • Good Vibrations Vintage Campers hire’s liability is limited to the refunds of all monies paid by the hirer. No compensation is available for additional arrangements booked by hirer (e.g. flights, concert tickets). • Good Vibrations Vintage Campers reserve the right to amend our cancellation policy for certain events. • Good Vibrations Vintage Campers reserve the right to refuse to hire to any person, without stating cause. CANCELLATION BY HIRER • In the event of a cancellation by the hirer the following charges shall be incurred: • Two weeks prior to rental to no show: 100% of total hire charge. • 6 weeks to 2 weeks prior to rental: 50% of total hire charge. • More than 6 weeks prior to rental: Deposit paid will be lost. • Administration fee of £45 will be charged on the processing of any refund. • Customers are advised to check their own travel insurance policy in the event of a cancellation by the hirer. VEHICLE HANDOVER • Good Vibrations Vintage Campers will carry out a full pre-rental inspection of every vehicle before the commencement of hire. • The inspection involves testing every system on board the campervan to ensure they are operating correctly. • At collection, the hirer will be demonstrated the vehicle and shown how each system works. • Should an on-board system fail during the hire Good Vibrations Vintage Campers will make every effort to remedy the fault whilst you are out on rental but in some circumstances, this may not be possible. • Good Vibrations Vintage Campers hire cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle. • In the case of winter hire, Good Vibrations Vintage Campers hire cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer. USE OF THE VEHICLE • During the rental period, the hirer agrees that the vehicle will not be: • Driven other than in a cautious, prudent and normal manner or used in a manner which could cause damage. • Driven in a prohibited area. • Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law. • Driven by a person who is unauthorised to drive the vehicle as set out under the heading ‘Driver details’ • Used to carry more persons than is in accordance with the provision of seatbelts in the vehicle. • Left with the ignition key in or on the vehicle while it is unoccupied (invalidates insurance). • Damaged by submersion in water or in contact with salt water. • Used for any illegal purpose or for any race, rally or contest. • Used to tow any vehicle or trailer. • Used to carry passengers or property for hire or reward. • Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material. • Driven on any road surfaces other than sealed / bitumen roads. • Some roads & passes have height, weight & width restrictions, it is the responsibility of the hirer to ensure the vehicle is permitted on the routes chosen. Failure to check these details could invalidate any insurance. • Good Vibrations Vintage Campers reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause. SMOKING • Smoking of any kind (including vaping) is not permitted in any Good Vibrations Vintage Campers vehicles. Should evidence of any form of smoking be detected in the vehicle the full £500 deposit will be forfeited by the hirer. Good Vibrations Vintage Campers will make the final decision on this. PETS • Animals are not permitted in any hire vehicle unless with prior written agreement from Good Vibrations Vintage Campers. An additional cleaning fee of £175 will be applied if there is any evidence of the animal having been there after the hire has ended (damage, smell etc). DRIVING IN MAINLAND EUROPE • Travel in Mainland Europe is permissible, although additional charges will apply BREAKDOWN AND VEHICLE MAINTENANCE • The hirer will take all reasonable steps to properly maintain the vehicle on hire including checking oil and coolant levels, tyre pressures and batteries. • The hirer will be liable for any costs associated with the incorrect use of fuel. • All Good Vibrations Vintage Campers vehicles run on unleaded petrol. • 24 hour Roadside Assistance is provided under the hire contract for all UK hires. It is the responsibility of the hirer to arrange their own European Breakdown cover. RESPONSIBILITY WHEN AN ACCIDENT OCCURS • In the event of any accident, loss or damage arising out of the use of a Good Vibrations Vintage Campers vehicle including damage to a third party vehicle, the hirer will: • Notify Good Vibrations Vintage Campers hire within 12 hours of the event • Obtain the names and address of third parties and any witnesses and report the event to the nearest police station. • Assist Good Vibrations Vintage Campers in handling any claim arising from the event • Acknowledge that the excess or other amount due in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault. • Accept that no security deposit/excess will be refunded until the claim is settled. FINES / TOLLS / CONGESTION CHARGES • Driver(s) are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the United Kingdom including Northern Ireland and the Republic of Ireland. • Driver(s) are personally liable for any parking fines, private parking fines, tolls & congestion charges they incur during the hire period & allow Good Vibrations Vintage Campers to debit any security deposit at the time of hire and charges arising out of any such event. • Good Vibrations Vintage Campers will contact the customer after the rental agreement finishes if any traffic violation infringements are presented for your hire period. • The driver(s) will be liable for any penalties and fees pertaining to any traffic violation that has been incurred during their hire period. • Good Vibrations Vintage Campers will notify the driver(s) of any speeding or parking fines and an administration charge of £55 for each infringement incurred throughout the hire period. We reserve the right to charge the preauthorised debit or credit card for this. CONDITIONS OF HIRE • The company’s rental agreement is the sole contract for hiring the vehicle between Good Vibrations Vintage Campers and the hirer(s), driver(s) and/or passenger(s). Where booking has been made through a third party / website (such as GoBoony, AirBnB) the terms and conditions in this document supersede any others. • The company takes no responsibility for any delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. • No refunds are payable if a hirer or passenger changes or cancels or seeks to vary agreements after collection. • These conditions cannot be varied or altered or waived by any employee or representative of Good Vibrations Vintage Campers or by anyone providing services or facilities. • The company cannot be bound by any representative or statement unless it is confirmed in writing by Good Vibrations Vintage Campers’ management. COMPLAINTS • Good Vibrations Vintage Campers are contactable throughout the rental period. • All faults, damage or complaints must be reported immediately or at the latest on return of the vehicle. • In the event that a complaint is not satisfactorily resolved upon return, the hirer must inform Good Vibrations Vintage Campers in writing within 10 working days.