Definitions: This Agreement: VDub Cornwall Rentals Ltd Terms and Conditions Rental Agreement: Document listing terms of rental Vehicle: Volkswagen Type 2 Bay-window Campervan HNR184L Petrol The Customer/Hirer: The person or persons signing this agreement Security Deposit: £500/£900 which is equal to the insurance excess fee 1) Booking and Payment Details Customers must send a completed booking form to VDub Cornwall Rentals Ltd, a signed copy of these terms and conditions together with a non-refundable booking deposit of £100, payable by BACS. • The balance of the hire charge is due 28 days (4 weeks) before the first day of hire. • Before customers can depart with the Vehicle on their day of hire, they must review and sign the Rental Agreement on arrival. • By signing the Rental Agreement customers accept the conditions set out in the document which include, but are not limited to, conditions with regards to 'Your Responsibilities', 'Conditions for Using the Vehicle', 'Charges', 'Insurance', 'Maintenance' and 'Collection and Delivery of the Vehicle'. 2) Driver Eligibility All drivers must: • Be aged between 23 and 70. • Have held a full driving license for at least two years prior to commencement of rental period. • Not be engaged in professional gambling, sport or entertainment, hawking or general dealing, street or market trading, or modelling. • Not have been involved in more than one motoring accident or claim within the preceding three years. • Not have been convicted of any motoring offence or have a prosecution pending other than parking or one speeding offence. • Not have referred any medical condition requiring DVLA notification unless authorisation has been granted by the DVLA. • Not have been refused motor insurance at normal rates and terms or have been declined insurance or had any insurance policy cancelled by an insurer. 3) Insurance Excess A refundable security deposit equalling the insurance excess fee of £500/£900 is payable before collection of the Vehicle and will be refunded upon safe return. The hirers attention is drawn to the Insurance Terms covered in the Rental Agreement. The insurance does not apply to windscreens, windows, wheels, tyres, the underside of the vehicle, the roof or the interior of the vehicle, towing charges, where the van is driven off road or on unsurfaced roads or without due care and attention, negligently, recklessly or where the driver is under the influence of alcohol or other drugs. Your liability to pay the cost of the damage will therefore not be waived in these cases and you may be liable for the full cost. 4) Fuel Policy The Vehicle is supplied with a full tank of fuel at the start of the hire and is to be returned the same. Customers that return the vehicle without a full tank of fuel will be charged for the missing fuel at the end of the rental at the locally determined price, along with a fuel collection fee of £15. This will be deducted from the Security Deposit. 5) Payment Payment is required by BACS. Cash cannot be accepted. An initial and non-refundable instalment of £100 is required to confirm any booking. Any remaining rental costs are to be paid in full by 28 days before the first day of hire, and is non-refundable. Payment must be made by the person who intends to drive the vehicle. 6) Security Deposit On taking delivery of the Vehicle, customers must pay the £500/£900 refundable Security Deposit. This deposit is taken as security to cover the possibility of damage, whether negligent, wilful, accidental or otherwise, loss to the van or the fixtures and fittings therein or the living equipment and windows, wheels, tyres etc included with the Vehicle. The customer must irrevocably authorise VDub Cornwall Rentals Ltd to deduct from the Security Deposit any amounts due by the customer to VDub Cornwall Rentals Ltd arising out of this Agreement. The security deposit will be refunded within 5 working days of the vehicle being returned on time, to the correct location, undamaged, with a clean interior, a full fuel tank and with all equipment in place and intact. We reserve the right to retain a £100.00 valeting fee if the campervan is not returned with the interior in a clean condition. The remainder of this security deposit will be returned to the hirer once the damage/loss has been paid for. 7) Driving Licence and Identification Required Prior to the commencement of rental, the driver(s) must provide VDub Cornwall Rentals Ltd with a DVLA check code to establish the satisfactory status of license(s). On collection of the Vehicle each customer who will be driving must present a full photo Driving Licence card in person and with proof of their current address matching the address shown on the driving licence. Proof of address is accepted as two recent (within 90 days from commencement of hire) bills where the main one is a utility bill. No copies will be accepted. International licences from the EU/Australia/New Zealand/US/Canada are accepted. 8) Collection/Delivery and Return of the Vehicle The Vehicle will be supplied in a clean condition and in sound working order in accordance with the Departure Checklist. Documentation discussed, agreed and signed for during handover include: • Terms and Conditions • Rental Agreement • Inventory • Important Information • Vehicle Check List Customers must comply with the collection and delivery times as set out in the Rental Agreement. 9) Rental Payment Terms All transactions under this agreement are conducted in Pounds Sterling. When the customer books online they accept the conditions set out below: • The Vehicle will be available on time and on the day it was requested. • If the customer does not arrive to collect their reserved Vehicle on the day and at the time it was reserved no refunds will be made. • If the customer fails to pay the full cost of rental 28 days prior to hire then the booking will be cancelled (the initial booking deposit is non-refundable). 10) Terminating the Agreement The customer acknowledges that VDub Cornwall Rentals Ltd may terminate this Agreement and repossess the Vehicle at any time, without notification to the customer, and that the customer will pay the reasonable costs of repossessing the Vehicle, including towing charges if: • They are in breach of any term of this Agreement. • They have obtained the Vehicle through fraud or misrepresentation. • The Vehicle appears to be abandoned. • The Vehicle is not returned on the agreed return date or VDub Cornwall Rentals Ltd reasonably believes that the Vehicle will not be returned on the agreed return date. • VDub Cornwall Rentals Ltd considers, on reasonable grounds, that the safety of passengers or the condition of the Vehicle is endangered. • The customer understands that in the event of such termination or repossession, they have no right to a refund of any part of the rental charges or the Security Deposit. 11) Cancellation Charges The booking deposit is non-refundable. Cancellation within 28 days of the first day of hire results in no refund of payments made towards the booking. In the event of cancellation, booking deposits are not transferable to alternative hire dates. If appropriate identification and/or the necessary payment/deposit are not produced at the time the Vehicle is to be collected or the Terms and Conditions are not adhered to in any way, then the rental cannot proceed and the cancellation policy will be enforced. Cancellations may only be made by contacting VDub Cornwall Rentals Ltd by phone or in writing. The hirer must receive written confirmation of acceptance of cancellation from VDub Cornwall Rentals Ltd to consider the booking cancelled. In the event that your hired vehicle is unavailable for reasons out of our control, then we will endeavour to have a replacement vehicle in place. If a replacement vehicle is unavailable then we will refund any payments made to VDub Cornwall Rentals Ltd in respect of the rental, including the initial booking fee. VDub Cornwall Rentals Ltd keep the van in fully serviceable condition. In the event of a breakdown then a policy is in place to correct the fault at location. In the event that the Campervan becomes unavailable during the period of the rental, for reasons out of our control and a replacement vehicle is unavailable, then VDub Cornwall Rentals Ltd will refund payment in respect of the unused part of the booking only. 12) Rental Period The customer will have the vehicle for the rental period shown in the Reservation Confirmation, Invoice and on the first page of the Rental Agreement. If the vehicle is not returned on time, or if the customer does not contact VDub Cornwall Rentals Ltd requesting an extension of the rental then the conditions of this agreement have been broken. VDub Cornwall Rentals Ltd will charge the customer for every day or part-day that the vehicle has not been returned. Until VDub Cornwall Rentals Ltd receive the vehicle the customer will be charged the daily rate specified on the rental agreement. 13) Release and Indemnity of VDub Cornwall Rentals Ltd Subject to its’ obligation to deliver the Vehicle or an appropriate substitute vehicle, the customer must release VDub Cornwall Rentals Ltd from any liability to the customer (regardless of who is at fault) for any loss or damage incurred by the customer by reason of this Agreement, including but not limited to: • Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for the customer's purpose. • Any loss or damage to any property left in or on the Vehicle or in VDub Cornwall Rentals Ltd premises or recovered or handled by VDub Cornwall Rentals Ltd. • Subject to any insurance arrangements agreed with VDub Cornwall Rentals Ltd, I hereby indemnify and shall keep indemnified VDub Cornwall Rentals Ltd, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle. 14) Rental Agreement The customer will be asked to sign a Rental Agreement upon collection of the vehicle and the terms of the Rental Agreement can be found in the separate document provided. The Agreements must be signed before a customer can depart so please review them prior to your departure. 15) Privacy Policy During the enquiry and reservation process VDub Cornwall Rentals Ltd will collect personal information, including but limited to, your name, e-mail address, postal address and telephone number. This information is necessary for booking and for insurance purpose. None of your personal information will be passed on to any third-party companies (other than the insurance company that VDub Cornwall Rentals Ltd uses). Payment details including credit and/or debit card numbers, card expiry date and security code will be processed through a secure system. 16) Your Agreement This section needs to be completed and posted back to VDub Cornwall Rentals Ltd 28 days, prior to hire by email. By signing this document, I confirm that I have read and agree to all the VDub Cornwall Rentals Ltd Terms and Conditions (1 to 15). I further agree to be bound by the terms and conditions of the Insurance which I have seen and read or have had the opportunity to see and read.