Bookings Bookings can be made by phone or email. Deposit of 50% of the fee is payable to secure booking. Confirmation of the booking will be emailed to you. 8 weeks prior to collection of vehicle the balance of the rental fees is due. Cancellation of Bookings Cancellation fees are as follows: More than 8 weeks before departure 25% of the rental fee paid will be deducted. 8 weeks before trip until 4 weeks before leaving 80% of the rental fee will be deducted. Within 2 weeks before departure 100% is non refundable. Should you cancel your confirmed booking within the 2 weeks prior to hire start date or fail to turn up for commencement of hire, you will forfeit the booking deposit and hire charge already paid. This will also apply if, upon inspection of named drivers' licences, they are found to be invalid or do not comply with the information stated on the booking form which would invalidate the insurance. Availability In circumstances beyond our control if the Motorhome previously booked by the hirer is not available due to an accident, theft, weather conditions, or any other reason or circumstance, we will refund all monies paid immediately. South Downs Motorhome Hire, however will have no obligation whatsoever with regard to refunding any monies paid for campsites booked, events booked, travel booked, or any other circumstances. Insurance No one other than the drivers named in the booking form may drive the hired vehicle. All named drivers must be between 25-75, of good health, have held a full/valid UK driving licence for at least two years, no more then 6 points on driving licence, no accidents within the last 3 years and no driving convictions. The licence must be clear of any endorsements apart from up to six points for Speeding Offences, if there are any other current endorsements special conditions may apply. All licences required must be produced at vehicle collection; if this is a photo-card licence you must produce the card. Persons with serious convictions within the last eleven years will not be permitted to drive the hire vehicles (including drink driving offences). Visitors from abroad are permitted to drive our Motorhome but we shall need to refer you to our insurance company to check if they will approve you. All Drivers must provide proof of address with a bank statement and utility bill no older than 3 months prior to collection of vehicle. Please note: The drivers address has to match on both driving license and both proof of address. If they do not match this will invalidate the insurance therefore not allowing you to commence with hire. (Please note: if this happens we cannot refund your booking). Our Motorhome is comprehensively insured for the named drivers during the hire period only. Additional drivers can be added at an additional charge; prices available on request. A refundable damage deposit of £1000 is payable two days prior to collection of vehicle and is fully refundable upon safe return of the vehicle on the agreed date and time unless otherwise agreed by South Downs Motorhome Hire. In the event of an insurance claim, the full £1000 will be taken to cover the full insurance excess of £1000. Any damage to the vehicle during the hire period that is not covered by an insurance claim will be deducted from the refundable deposit; this will also include any loss of equipment. Every accident or any damage must be reported to South Downs Motorhome Hire immediately by telephone and an accident form will have to be completed at the end of the hire period. Any damage to tyres, windscreen and any theft of personal property is not covered by our insurance, and any such damage shall be at your expense. South Downs Motorhome Hire recommends that the hirer takes out their own personal belongings insurance. Driving by non-named drivers and any late returns of Motorhome renders the insurance invalid and the driver therefore commits an offence under the road traffic act, and will be solely responsible for any damages of personal injuries incurred. Limitations & Liabilities South Downs Motorhome Hire accepts no responsibility for replacement vehicle costs, travel or accommodation costs or any other loss claims arising from a Motorhome breakdown or accident. The Hirer: Is liable for any cost incurred for speeding or parking fines, congestion charges or any other offences committed against the road traffic act regulations. Must remember that although these are leisure vehicles, it is an offence to drink and drive. Undertakes responsibility for the control of the vehicle on hire to you. Is liable for all overhead damage to the vehicle resulting from any accident. The maximum height of the vehicle is clearly stated in motorhome. Shall not tow any trailer or vehicle behind the hired vehicle. Shall not carry more passengers than the seating capacity of the vehicle, as defined in the vehicle specifications or allow the vehicle to be overloaded. Shall ensure that the driver and all passengers required by law to do so shall, at all times when the vehicle is being driven wear the seat belts provided. Shall not use the vehicle to carry passengers or goods for hire or reward. Shall not, without written consent from South Downs Motorhome Hire, remove the vehicle from the UK mainland. Breakdown & Accidents In the event of a breakdown or accident, a recovery and repair service is provided for our motorhome (details inside vehicles). Any breakdown, malfunction or damage caused by your negligence must be repaired/made good at your own expense. Availability In circumstances beyond our control if the Motorhome previously booked by the hirer is not available due to an accident, theft, weather conditions, or any other reason or circumstance, we will refund all monies paid immediately. South Downs Motorhome Hire, however will have no obligation whatsoever with regard to refunding any monies paid for campsites booked, events booked, travel booked, or any other circumstances. General The motorhome and its contents remain the property of South Downs Motorhome Hire at all times. The hirer is required to keep the vehicle securely locked at all times when it is left unattended, and to refrain from any action or omission which may prejudice South Downs Motorhome Hire rights to the vehicle. The following are strictly prohibited in our Motorhome, South Downs Motorhome Hire reserves the right to retain in part or whole the refundable deposit if additional deep cleaning or repair is required upon return of the vehicle due to Smoking. South Downs Motorhome Hire offer free car parking for your car whilst you are away, however, vehicles are left entirely at the Owners Risk. Only one allocated parking space is provided per Motorhome hire, with additional vehicle parking available at an additional charge; prices available on request. Late returns will be surcharged at the rate of £25 per hour, or part hour. Vehicle Conditions The hirer acknowledges collection of the vehicle and its contents, free from defects or damage, other than as specified by Hampshire Motorhome Hire. Before the commencement of hire the hirer is advised to check the vehicle thoroughly before leaving the premises of South Downs Motorhome Hire. The vehicle must be returned in the same condition as when hired, with toilet emptied, fuel tank filled up to the click, rubbish removed and the interior clean. South Downs Motorhome Hire will make a charge of £25 for the cleaning of un-emptied chemical toilets South Downs Motorhome Hire will make a charge for the cleaning of dirty or stained carpets or upholstery. Fuel, Oil & Gas A full tank of fuel is supplied with the vehicle at the commencement of hire and the hirer is expected to return the vehicle with a full tank of fuel. Fuel will be charged at .20p per mile on mileage over and above the 100 miles per day included in the hire. There will be a surcharge of £25 plus the cost of fuel for any fuel shortage. The hirer will be liable if incorrect fuel type is used. The hirer will be responsible for the regular checking of oil and water levels, and the use of the correct type of fluids whilst on your trip. Heating The Motorhome is fitted with refillable gas bottles which can be swapped for new at any fuel station/campsite supplying Calor Gas, The motorhome is supplied with x 2 6kg Calor Gas Bottles. You just return the motorhome with one full bottle and the one currently in use. Suitable Persons South Downs Motorhome Hire has the right to refuse to handover the Motorhome on arrival of the hirer to any person who in our opinion is not suitable to take charge of the vehicle, due any concerns we have for the safety of the vehicle or its occupants or other road users, In this situation all monies paid to us will be refunded in full immediately, South Downs Motorhome Hire will have no obligation whatsoever with regard to refunding any monies paid for campsites booked, events booked, travel booked, or any other circumstances. Animals Small dogs may be allowed, by prior agreement, but must be trained, well behaved and do not moult. We ask that if you have arranged to bring your dog that they don't jump up on the beds or furniture please. If cleaning is required due to your dog, you will be charged for professional cleaning of upholstery. We have a No Smoking Policy It is against the law to smoke in all hire vehicles. A fixed penalty notice of £100 will be imposed if customers are found to have been smoking in our Motorhome. Or a maximum fine of the full Damage Deposit could be imposed if damage has been caused by smoking.