1) Contract By accepting to hire a Motorhome from Maze Motorhomes you are accepting these terms and conditions. Please read this carefully. If you have any questions please ask Maze Motorhomes for clarification. The vehicle and its contents remain the property of Maze Motorhomes at all times. 2) Booking Bookings can be made by via our website or by telephone. A deposit will be payable at the time of booking. 3) Prices and payments I agree to pay Maze Motorhomes: All rental charges The Security Deposit Any additional charges incurred during the use of the vehicle including but not limited to parking and traffic infringement penalties, road tolls, congestion charges, speeding fines and any administration charges or penatlies associated with these additional charges. Cleaning fee if required. 4) Security Deposit The Security Deposit is a refundable amount of £750 and is payable by credit, debit or BACS only. This must be paid prior to the release of the motorhome to the hirer. It is fully refunded up to 7 days following the return of the vehicle to the specified time and place, with the vehicle being in the same condition as it was provided at the collection of the vehicle. The security deposit covers the insurance excess in the event of an accident. In the event of any damage the security deposit will be retained. Any damage not covered by the insurance policy, or the loss of any equipment will be deducted from this deposit and the balance returned to you up to 7 days following the return of the vehicle to the specified time and place. Photographic records will be taken of the motorhome in the condition that you hire it out and return it in. Copies can be made available to you on request and to support any withholding of deposit. 5) Cancellations If you need to cancel your booking the following charges apply. 4 weeks before the start of your booking - booking deposit will be retained. Less than 4 weeks - full cost of hire will be retained. Alternatively we will be able to offer you alternative dates subject to availability. If you need to change dates more than 3 times then the full cost of the hire will be retained. 6) Your Responsibilities You will: Keep the vehicle securely locked at all times when unattended. Only carry a maximum of 6 people and during travelling they will all be seated with seat belts fastened. Not use the vehicle for hire or reward or for carrying goods. Not smoke in the vehicle. Not carry animals in the vehicle (unless with permission). Return the motorhome with the fuel tank full. Return the motorhome with the interior in a clean condition and the toilet emptied. Inform Maze Motorhomes in the event of a delay in collecting or returning the vehicle, if any damage has occurred to the motorhome, if the vehicle is involved in an accident, Ensure that personal belongings are kept secure. Maze Motorhomes will not be held liable for any loss or damage of personal items. 7) Drivers Up to 2 named drivers are allowed. No other people are allowed to drive the vehicle. Drivers must be: Between 25 and 70 years old. Held a full driving license for 2 years. The license must be clear of endorsements with the exception of up to 6 points for speeding or use of mobile phone. If any of the drivers have any other endorsements then please contact us so we can speak with our insurers and see whether we may able to allow the driver with a possible additional premium. - Driving license and DVLA check code must be produced at time of collection. A copy will be taken. - 1 x utility bill dated within 3 months must be produced. Bill MUST match name & address on license. Utility bill includes Gas, Electric, Water, Landline/Broadband. - 1 x another proof of address (2nd utility bill dated within 3 months, council tax or bank/credit card/mortgage/loan bill/statement) Visitors from the EU will allow your domestic license to be used. Driving by non-drivers is strictly prohibited and voids the insurance therefore the driver is committing an offence and will be solely responsible for any damages or injuries. 8) Insurance All vehicles have comprehensive insurance for the named drivers during the hire period. Your personal belongings are not covered and we recommend that you take out their own personal belongings insurance. 9) Breakdowns In the unlikely event of a breakdown or accident we provide a recovery service. Details are kept inside the vehicles. In addition we have an agreement with Marquis so that in the event of a problem with the habitation you can call in and have any problems rectified during your holiday to minimise the disruption. 10) Availability & Event's beyond the Operators' control In the event of a prior hirer causing damage to the vehicle that means we will not be able to provide you with your chosen motorhome we will endeavour to supply you with a replacement vehicle of similar specification. In the event that we are unable to supply a replacement vehicle we will offer you with as much notice as possible to offer alternative dates (subject to availability) or a full refund. Maze Motorhomes is a Division of Maze MH Limited.