Terms & Conditions The terms and conditions are provided to protect Eden Valley Motorhome Hire Ltd and you the hirer. We offer motorhome hire strictly in accordance with the following terms and conditions that should be read, understood and accepted. When signed the hirer (you) agree legally with the details within this document. BOOKING CONFIRMATION DEPOSIT AND PAYMENT At the time of booking a £200 deposit must be received by Eden Valley Motorhome Hire Ltd within 1 day of booking. This deposit is non refundable. When received and booking accepted a confirmation and receipt will be sent by email to you. Please be aware that bookings for festivals will require an additional deposit of £100 (non refundable). The outstanding balance must be paid 6 weeks before the hire commences. A reminder will be sent out by email from Eden Valley Motorhome Hire Ltd. A security indemnity of £850 (UK hire) £1000 (festival/Europe) will be taken at the commencement of the hire. Provided that the motorhome is returned without damages, breakages or shortages and in a clean condition this indemnity will normally be returned within 10 days of the vehicles return. CANCELLATION In the unlikely event you should need to cancel, firstly contact Eden Valley Motorhome Hire Ltd. If your cancellation is more than 6 weeks prior to the date of hire there will be nothing more to pay. If the cancellation is between 6 weeks and 2 weeks of the hire 50% of the total will be charged. If less than 2 weeks the full amount will be charged. Please remember the initial deposit of £200 is non refundable. COLLECTION AND DELIVERY TIMES Collection from Eden Valley Motorhome Hire Ltd will normally be between 2pm and 5pm. Return on the last day of hire by 10am. Collection and return to rail stations (Penrith or Carlisle) or Carlisle and The Lakes Airport times will be agreed with Eden Valley Motorhome Hire Ltd at the time of booking. Please allow 1 hour for the handover of the vehicle on collection . This enables us to familiarise you with the vehicle so that you will enjoy your motorhome hire to the full. Also on return, please allow 1 hour to allow us to carry out a post hire inspection and for you to remove your belongings. The motorhome must be in the same clean condition as you received it on handover, with the toilet cassette empty and washed out, waste water emptied and a full tank of fuel. Charges will apply if any of the above are not carried out (see charges section). LATE RETURNS Late returns have a major impact on the next hire. A charge equivalent to an extra days rental will be enforced if the vehicle is returned late without prior authorisation. Please be aware that you are only insured up to the agreed time of return there after there insurance will be invalidated. There are no refunds on motorhomes returned early. Please bear in mind vehicles need to be cleaned, maintained & ready for collection for the next hirer. Please leave enough time to re-fuel before returning to depot. INSURANCE Comprehensive insurance is available for one driver as part of the hire agreement. Additional drivers can be added at an extra cost. FORCED CANCELLATION BY EDEN VALLEY MOTORHOME HIRE LTD In the unlikely event that an unseen situation occurs, which is unavoidable, whereby your motorhome is not available and no replacement can be agreed or sourced. All monies will be returned in full. However, Eden Valley Motorhome Hire Ltd will not be held liable for any additional costs or compensation. Eden Valley Motorhome Hire Ltd liability will be strictly limited to the return of all monies paid in full. YOUR RESPONSIBILITIES You must ensure the vehicle is locked when not in use and the key is secure. Correct fuel must be used. Avoid damage by low bridges, branches etc. You must not sell or dispose of the vehicle or any part there of. You must not allow any work to be carried out on the vehicle without permission of Eden Valley Motor Home Hire Ltd. If permission is granted refunds will only be made against receipts for the work. You must not give anyone legal rights over the vehicle. You must not use the vehicle if under the influence of alcohol or drugs. You must not overload the vehicle. You must not carry more than 4 people in the the vehicle. DOGS Dogs will be considered subject to the hirer agreeing to additional cleaning costs. BED LINEN AND TOWELS Bed linen, pillows and towels are available to hire at a separate cost. WHAT WE PROVIDE Cutlery, cups, saucers, plates (dinner & tea), glasses, cooking utensils, chopping board, oven mittens, starter supply of toilet chemical, gas. Refills or further amounts of the same are at the hirers expense. CHARGES Charges are based on Eden Valley Motorhome Hire Ltd’s price list at the time of booking. You will be charged for: The rental and any other charges we work out according to this agreement. A charge for loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault, subject to the cover provided by the hire insurance. You must empty the toilet cassette at the end of the hire period. There is a £150 charge for un-emptied cassettes. COOKING APPLIANCES – All cooking appliances & equipment left unclean will incur a cleaning cost of £150. SMOKING – Smoking in the motorhome is STRICTLY FORBIDDEN any infringement will incur a cleaning cost of £200. FUEL – At the start of the hire the vehicle will have a full tank of diesel. Failure to return it full will incur a charge of £150 plus cost of fuel. GAS – Two gas cylinders are supplied with each motorhome, one of which will be full, if more gas is required this is the responsibility of the hirer. In any event both cylinders must be returned. A £25 charge will be applied if gas is returned empty. All fines and costs (including court costs) for speeding, parking or any other offences, congestion charges, (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay any costs and any reasonable administration charges which arise when Eden Valley Motorhome Hire Ltd deal with these matters. Valet penalty if returned in unsuitable condition £150. SECURITY/DAMAGE BOND (referred to on page 1) A security/indemnity deposit of £500(UK hire) and £1000 (European/festival hire) is payable on collection of the motorhome. Damage to the motorhome (externally or internally) will be deducted from this deposit to cover the costs of repairs/fitments or the insurance claim excess as described in these terms and conditions. You agree that the deposit is payable in full as a condition of hire, payment to be made to Eden Valley Motorhome Hire Ltd by card at time of collection of the vehicle. The deposit will only be retained by Eden Valley Motorhome Hire Ltd if, on return of the hire vehicle, it is found that damage or losses have been incurred. In such an event , the deposit is retained by Eden Valley Motorhome Hire Ltd who will place it in its account until the claim or dispute is settled. The agreed amount for the repair/s or item/s will be kept by Eden Valley Motorhome Hire Ltd with the balance of the deposit (if any) refunded to you. The deposit is refunded within 10 working days when the vehicle is returned damage. You accept that Eden Valley Motorhome Hire Ltd is entitled to charge any credit or debit card used by you during the hire transaction for payment of the deposit or any other outstanding charges as per the terms and conditions of the hire. WHAT TO DO IF YOU HAVE A BREAKDOWN No responsibility can be accepted by Eden Valley Motorhome Hire Ltd for any loss or damage or expense which occurs as a result of any defect or breakdown unless it is due to a proven reason of the operators failure to adequately maintain the motorhome in a fit state and condition. If you do breakdown you should contact the breakdown service that covers the vehicle and inform Eden Valley Motorhome Hire Ltd immediately – details are in the vehicle. WHAT TO DO IF YOU HAVE AN ACCIDENT No responsibility can be accepted by Eden Valley Motorhome Hire Ltd for any loss or damage or expense which occurs as a result of any accident. If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also: Tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and Contact Eden Valley Motorhome Hire Ltd immediately. If appropriate and safe to do so, take photographs. Make the vehicle secure. WINDSCREENS AND TYRES You are responsible for any damage to windscreens and windows, punctures or other damage to tyres during the period of the hire. Where possible it should be repaired or replaced as appropriate with genuine manufacturers parts, and paid for by you at the time. You should contact Eden Valley Motorhome Hire Ltd to seek instructions before carrying out the repair. Failing this, an amount will be deducted from your deposit against damages for the cost of the repairs. Eden Valley Motorhome Hire Ltd reserves the right to refuse to hand over the motorhome to any person who, in our reasonable opinion, is not suitable to take charge of the motorhome. In such cases you will be refunded in full, but we will not have any further liability in relation to the aborted hire. Parking of your car at our secure premises is included in the cost of your hire. DRIVERS All drivers must be over the age of 25 and under the age of 75. All drivers must have more than 24 months full UK or EU licence experience. Any points on your licence must be declared at the time of booking as this may result in additional insurance costs. Two forms of ID shall be obtained for every driver. The following documentation is acceptable proof of address alongside one utility bill/statement; a) Council tax bill/statement. b)TV/internet/landline telephone bill (including Sky/Virgin/BT etc). c) Bank statement. d) Credit card statement. e)Mortgage statement. The proofs of address must be dated within 90 days of the hire date and have the same address appearing on the driving licence. There is now a legal requirement prior to the release of the vehicle. We require a check code from you that can be obtained by clicking the following link https://www.gov.uk/view-driving-licence. You will require your driving licence number and your home postcode to complete. On arrival to collect your vehicle we will need to see your photo card from DVLA licence and your check code. SEATBELTS Our motorhome is fitted with three point seatbelts. These are to be worn at all times when the vehicle is in motion. Appropriate car seats must be used for children in accordance with the law. It is the responibility of the hirer to fit any childseats themselves. Eden Valley Motorhome Hire Ltd take no resposibility for ant ill fitted child restrains or seatbelts not being worn. CAMPSITE BOOKINGS It is the responsibilty of the hirer to pre-book and confirm all caravan and campsites they intend to stay at during the holiday. Eden Valley Motorhome Hire Ltd take no responsibility for any bookings or cancellations at caravan and campsites. PARKING Parking is available free of charge for one vehicle, however this is at the owners risk. HOLIDAY INSURANCE As with all holidays Eden Valley Motorhome Hire Ltd request that you take your own holiday insurance. Eden Valley Motorhome Hire Ltd accept no responsibility for loss or damage to your own personal belongings.