Booking A £500 non refundable deposit will be require at the time of booking. This amount will be deducted from the final bill. * Once the deposit is received a confirmation and an invoice will be sent to the hirer An insurance security deposit of £1500 will be required on the day of hire. ( Pre-Auth on a card) The final balance to be paid at least 4 weeks before rental begins. If the balance remains unpaid 3 weeks before your hire begins we reserve the right to cancel your booking. Some motorhomes are pet friendly. We allow 2 small dogs or 1 medium sized (up to 20” shoulder level) dog, preferably non shedding. If your dog is renowned for heavy moulting/shedding, our vehicles are not suitable so please do not book. If you arrive with a dog out-with our terms and conditions we reserve the right to cancel your booking. Cancellations All cancellations must be submitted in writing. It is advised that cancellation insurance is taken out by hirer to cover against unavoidable cancellations. The booking deposit is non refundable. The following fees apply in the event of cancellation prior the hire. More than 6 weeks- loss of deposit 4 to 6 weeks prior - 60% of total hire charge up to 4 weeks prior- 100% of total hire charge In the event of cancellation we may be able to transfer the hire agreement to another person nominated by you, subject to receipt of correct documentation and insurance approval and subject to a £120 administration charge. Tartan Tourers reserve the right to refuse any such transfer. Any agreement of this nature should be agreed in writing and would be subject to these terms and conditions. Availability Every effort is made to insure that the reserved motorhome is available. However, if circumstances beyond our control prevent Tartan Tourers from honouring a reservation, Tartan Tourers will not be held responsible. All payments which have been made will be refunded in full. Tartan Tourers will have no obligation with regard to refunding any monies paid for bookings at campsites; events etc. Hirers are advised to take out suitable holiday insurance . Collection and return Collection of the motorhome must be made between 10am and 2pm on pickup day. You will be informed of a time slot in the days prior to your rental, please arrive at the agreed time. Late arrivals may experience a delay. Return between 10am and 11am on last day unless otherwise agreed. All vehicles are to be returned on time in a clean presentable condition, with a full tank of fuel and empty toilet cassette. Vehicle keys must be returned to us at 11am at the latest, any later and a late fee will be incurred. Before the commencement of the hire, the hirer is advised to check the vehicle thoroughly before leaving the premises of Tartan Tourers. Failure to return on time will result additional charges @ £50 per hour. There is no refund for early return. Hirer must be present at return handover. Insurance All Motorhomes are insured fully comprehensive for the named driver during the hire period only. Additional drivers may be added at extra cost. A credit /debit card pre-authentication for £1500 is taken on the day of hire. (This is pre-auth, & will only be used if there is damage on return) In the event of an insurance claim the full £1500 will be taken to cover the vehicle excess. To continue your rental after a claim, an additional £1500 deposit will be required. Any damage to the vehicle that is not covered by an insurance claim will be deducted from the pre-authentication. Any damage must be reported to Tartan Tourers immediately by telephone and and accident form completed at the end of hire period. The pre-authentication security deposit will be voided within 1 week after the end of the hire period provided that the hirer returns the motorhome in the following condition. Undamaged All accessories and equipment in same condition to start of rental. Returned at the date and time specified in the rental agreement, or sooner. Returned in the same condition as when it was hired. Personal possessions are not covered. Tartan Tourers shall not be able for the loss or damage or consequential loss to any property left, stored or transported by hirer or any other person in the motorhome. Hirers are advised to take out suitable holiday insurance . Suitable Drivers Must have have held a full drivers licence for a minimum of 3 years Must be between the ages of 25 and 70 ( Older drivers up to the age of 75 may be accepted by insurers for an additional charge) Has not been convicted of any motoring offence or has a prosecution pending other than parking or two speeding offences. Has not been refused motor insurance at normal rates and terms or has not been declined insurance or had any insurance policy cancelled by an insurer. Has referred any medical condition requiring Driver and Vehicle Agency (DVLA) notification and autherisation has been granted by the DVLA. If you have been involved in an accident of traffic offence within the last 3 years we will need to inform our insurers so they can make the appropriate changes. (A slight increase of charges may be incurred). Have 6 points or less on your licence. All drivers must be present at handover and produce photo drivers licence and 2 forms of proof of address ( utility bill, bank statement etc) this must match the address on the drivers licence and be less than 3 months old. A DVLA licence check will be required (https://www.gov.uk/check-driving-information) and check code passed on to Tartan Tourers. Only Named drivers that pass the checks will be eligible to drive. The named driver will be liable for all motoring offences, tolls, congestion charges and parking fines during the rental period. Breakdown & Accidents In the event of a breakdown or accident a recovery and repair service is provided ( details provided at start of rental) The hirer is authorised to carry out repair or replacements up to the value of £50 and will be reimbursed on supply of a valid receipt. Any repair above £50 must be authorised by Tartan Tourers Any Breakdown, malfunction or damaged caused by your negligence must be repaired at your own expense. Seatbelt must be worn by all passengers, this is the hirers responsibility. All incidents relating to tyres including punctures are the hirer’s responsibility. Any windscreen damage and theft of personal belongings is not covered by our insurance, Should a breakdown or accident occur, Tartan Tourers will not be held responsible for any hotel, replacement vehicle or consequential losses or expenses. Hirers are advised to take out suitable holiday insurance . Fuel Gas & Maintenance A full tank of fuel is supplied with the vehicle at the start of hire, the hirer is expected to return motorhome with a full tank of fuel A £25 surcharge plus the cost of fuel will be applied for any fuel shortage. The hirer will be liable if incorrect fuel type is used. The hirer will be responsible for the regular checking of oil and water levels, and the use of the correct type of fluids. Our vehicles are fitted with refillable gas bottles which can be refilled at any station supplying LPG, no extra charge is made for gas usage. (DO NOT EXCHANGE THIS GAS BOTTLE) General The motorhome and its contents remain the property of Tartan Tourers at all times The hirer is expected to keep the vehicle securely locked at all times when it is unattended and refrain from any action or omission which might prejudice Tartan tourers right to the vehicle. Tartan Tourers reserve the right to retain in part or whole, the refundable damage deposit if additional cleaning or repair is required due to smoking or pets or stains arising from misuse. Tartan Tourers will make a charge of £50 for the cleaning of un-emptied chemical toilets. WE RESERVE THE RIGHT TO VARY RATES AND CONDITIONS AT ANY TIME. YOU WILL BE SUBJECT TO THE RATES AND CONDITIONS IN FORCE AT THE TIME THAT YOU SIGN THE BOOKING AGREEMENT, UNLESS ANY CHANGE IS REQUIRED BY LAW OR GOVERNMENT OR REGULATORY AUTHORITY (IN WHICH CASE IT WILL APPLY TO YOUR BOOKING). WE RESERVE THE RIGHT TO REFUSE HIRE TO ANY PERSON(S) FOR ANY REASON AND NOT HAND OVER THE VEHICLE IF WE FEEL THE HIRER IS NOT SUITABLE FOR ANY REASON WE DEEM REASONABLE. IN THE EVENT OF A VEHICLE BEING WITHDRAWN THE HIRE CHARGE IS NON-REFUNDABLE. WE RESERVE THE RIGHT TO REPOSSESS THE VEHICLE AT ANY TIME DUE TO MISUSE, DAMAGE OR ACCIDENT OR ANY REASON WHATSOEVER WE DEEM REASONABLE. IF WE REPOSSESS THE VEHICLE FOR ANY REASON WE WILL CHARGE YOU FOR ANY COSTS INCURRED. Upon signing the hire booking agreement the hirer is legally deemed to have agreed and accepted these terms and conditions. v 08.23