Eligibility: We do not allow our Motorhomes to attend any Music festivals or Sporting Events, unless by prior arrangement, please be sure to let us know when you request a quote. No one other than the drivers named in the proposal forms may drive the hired vehicles. All named drivers must be over 24, (drivers over 75 years old will need to contact us first for confirmation of good health) All drivers must have held a full/valid driving licence for at least two years. The licence of all proposed self-drive drivers must be clear of any endorsements with the exception of a maximum of six points for speeding offences, if there are any other current endorsements special conditions may apply. Any proposed self-drive driver with any serious motoring convictions within the last eleven years will not be permitted to drive the hire vehicles (including drink driving offences). Any proposed self-drive driver who has been convicted or charged with any criminal offence must disclose the offences for the purposes of referral to our insurance company. All specified licences for the hire must be produced at vehicle collection; you must produce both the licence card and a DVLA supplied Check Code – available from https://www.gov.uk/view-driving-licence Visitors from abroad (does not currently apply to EU Countries) are advised to obtain an International Licence. It does not automatically disqualify you from driving if you do not meet the required criteria, however our insurance company will need to referred to in order to check if they are able to offer insurance cover. Bookings: Bookings can be made via telephone, e-mail, online or through 3rd booking agents. If booking direct we will not hold or secure any dates without receipt of a £100 Deposit, the booking deposit is non-refundable and shall be deducted from all hire charges. Confirmation of the booking will be emailed together with the pro-forma invoice in respect of the outstanding balance of the hire as well as any additional tariff and Security Deposit information. If the required dates for your hire are fully booked, we will immediately inform you. If you have booked Via an intermediary or other booking agent such as, Trip advisor, Camplify, Camptoo or leisure rentals direct then the booking policy as set via that platform supersedes this section and will apply. Cancellation of Bookings: Direct bookings are charged as follows: • Should you cancel your confirmed booking up to 6 weeks prior to commencement of hire, the booking deposit is forfeit. • Should you cancel your confirmed booking within the 6 weeks prior to, or fail to turn up for, the commencement of hire, you will forfeit both the booking deposit and any hire charges already paid. • This will also apply if, upon inspection of named drivers' licences, they are found to be invalid or do not comply with the information stated on the booking form (in effect, prohibiting the hire from going ahead). • Travel cancellation insurance may be available from 3rd parties – we do not endorse any specific companies nor do we recommend or require you to take out this type of insurance, please seek your own advice on this subject. If you have booked Via an intermediary or other booking agent such as, Trip advisor, Camplify, Camptoo or leisure rentals direct then the cancellation policy as set via that platform supersedes this section and will apply. Payment: Full payment is due 6 weeks prior to collection of the vehicle, unless you have booked via a 3rd party intermediary, in which case the payments will be in line with the booking policy and terms you have agreed to on that platform. The Security Deposit is fully refundable upon the safe return of the vehicle on the agreed date and time unless otherwise arranged and agreed by us. Security Deposit rates: UK travel only - £1000.00 / EU travel Inc - £1250.00 Late returns will be surcharged at the rate of £50.00 per hour, or part hour thereof. A late return is defined as the vehicle being returned after the agreed time on the specified return date. Availability: If, in circumstances beyond our control, the Motorhome booked by the hirer is not available due to accident, theft, weather conditions, or any other valid reason or circumstance, then we will endeavour to supply a replacement motorhome of similar size and specification, if this is not possible then we will refund all monies paid immediately. We will have no financial obligation whatsoever with regard to refunding any monies paid for campsites booked, events booked, travel booked, or any other circumstances. Breakdown & Accidents: In the event of a breakdown or accident a recovery and repair service is provided for all our motorhomes (details inside vehicles). You are authorised to spend £100.00 on any necessary repairs and/or replacement parts, and we will reimburse you against a valid VAT receipt. Any repair above £100.00 will have to be authorised by us; permission for which can be obtained via email or telephonically with an order number being supplied against the expense authorisation. Any breakdown, malfunction or damage caused by your negligence must be repaired/made good at your own expense. Insurance: Our Motorhomes are comprehensively insured for the named drivers during the hire period only as detailed on the booking form. Up to two additional drivers can be added at an additional charge; prices available on request. The refundable damage excess as stipulated above is payable upon vehicle pick-up. In the event of an insurance claim, £1000.00 of the held Security Deposit will be taken to cover the full insurance excess. Any damage to the vehicle during the hire period that is not covered by an insurance claim will be deducted from the remaining refundable deposit; this will include any loss of equipment. Every accident or any damage must be reported to us immediately by telephone and an accident form will have to be completed at the end of the hire period. Any damage to tyres, windscreen and/or any theft of personal property is not covered by our insurance, and any such damage shall be to the hirer’s expense. We recommend that the hirer takes out their own personal belongings insurance. Any unauthorised driving by non-named (non-insured) drivers and/or any late returns of Motorhomes renders the hire insurance invalid and the driver is therefore committing an offence under the road traffic act, the hire insurance only covers the named drivers and the specified start- and end- times of the hire. Any fines, accidents, damages or personal injuries incurred in an ‘uninsured’ state will be the sole responsible of the driver concerned including any subsequent legal action. we will not be held financially or legally responsible for the illegal/improper use of the Motorhomes whilst in your care. Limitations & Liabilities: We accept no responsibility for replacement vehicle costs, travel or accommodation costs or any other loss claims arising from a Motorhome breakdown or accident. The Hirer: • Is liable for any cost incurred for speeding or parking fines, congestion charges or any other offences committed against the road traffic act regulations. • Must remember that although these are leisure vehicles, it is an offence to drink and drive. • Undertakes full responsibility for the control of the vehicle on hire. • Is liable for all overhead damage to the vehicle resulting from any accident. The maximum height of the vehicle is clearly stated. • Shall not tow any trailer or vehicle behind the hired vehicle. • Shall not carry more passengers than the seating capacity of the vehicle, as defined in the vehicle specifications or allow the vehicle to be overloaded. • Shall ensure that the driver and all passengers required by law to do so shall, at all times when the vehicle is being driven wear the seat belts provided. • Shall not use the vehicle to carry passengers or goods for hire or reward. • Shall not, without written consent from us, remove the vehicle from the UK mainland. Mileage Charges: There is no mileage charge for travel within the UK mainland (United Kingdom). The minimum hire period is 3 days. For travel outside the UK (Eire/Europe). The minimum hire period is 1 week, the first 1500 miles are free, after which a charge of 0.20 pence per mile will be levied. General: The motorhome and its contents remain our property at all times The hirer is required to keep the vehicle securely locked at all times when it is left unattended, and to refrain from any action or omission which may prejudice our rights to the vehicle. The following are strictly prohibited in our Motorhomes. We reserve the right to retain in part or whole the refundable deposit if additional deep cleaning or repair is required upon return of the vehicle due to: • Smoking • Pets or other animals We reserve the right to vary rates and conditions at any time. We do not have any official parking for your car whilst you are away, however, if you choose to leave your vehicle on the road, vehicles are left entirely at the Owners Risk. In the case of gross negligence, we reserve the right to recover full costs in order to return the vehicle to the state in which it was handed over. Vehicle Conditions: The hirer acknowledges delivery of the vehicle and its contents, free from defects or damage, other than as specified on the pre- handover damage report, we are unable to guarantee the availability or functionality of the motorhome’s facilities or features. Before the commencement of hire the hirer is advised to check the vehicle thoroughly against this damage report before setting of in the vehicle. The vehicle must be returned in the same condition as when hired, The outside should be washed clean and free of mud or debris with the interior (Inc dirty or stained carpets or upholstery) and appliances clean – failure to do so will result in a charge of £250. Fuel, Oil & Gas: A full tank of fuel is supplied with the vehicle at the commencement of hire and the hirer is expected to return the vehicle with a full tank of fuel. Diesel Tank – There will be a surcharge of £25.00 plus a fee of £2.00 per litre of diesel for any fuel tank shortage The hirer will be liable if incorrect fuel type is used (our vehicle uses DIESEL fuel!) Our vehicle is fitted with a refillable gas bottle which can be refilled at any fuel station supplying LPG, the vehicle is supplied with a full tank of gas, please ensure this is returned full Refillable LPG surcharge - £30.00 Gas Tank – we provide in addition to the refillable LPG a standard Red LPG Bottle, this bottle is not plumbed in but all tools required are in place, if you use this bottle please replace it and keep the receipt otherwise There will be a surcharge of £35 (£80 if the bottle is not in the vehicle upon its return) for its replacement for a full bottle. The hirer will be responsible for the regular checking of oil and water levels, and the use of the correct type of fluids. Suitable Persons: We have the right to refuse to handover the Motorhome on arrival of the hirer to any person who, in our opinion, is not suitable to take charge of the vehicle, due any concerns we have for the safety of the vehicle or its occupants or other road users. In this situation all monies paid with the exception of your booking deposit to us will be refunded in full immediately, we will have no obligation whatsoever with regard to refunding any monies paid for campsites, events or travel booked, or any other circumstances. Smoking: It is against the law to smoke in all hire vehicles. A fixed penalty notice of £175.00 will be imposed if customers are found to have been smoking in our Motorhome. In extreme cases, a maximum fine equal to the full Damage Deposit could be imposed if any damage is caused by smoke or open fire.