Payment & Deposits • A £50 Booking Deposit is required to hold the reservation, this is non-refundable but is deducted from the balance due. • The balance outstanding is required 4 weeks before the booking starts. • A £100 Care & Respect Deposit is also required, this is refundable a week after your stay, please see refund conditions below. Bedding & etc • We keep our prices low by asking you to bring your own bed linen, towels and to clean the caravan before you leave, by doing this we are able to keep our prices at between 25% & 30% less than Hoseason’s. • We provide duvets & pillows but you will need to bring your own Bed linen, Towels & tea towels • Please note that for the double bed you will need a king size fitted sheet, but you can bring a just a standard double duvet cover as we have both a king size and standard double duvet to choose from. Site Pass & Caravan Keys • The caravan key is in a key-safe, you will be given the location and combination in the week before your stay starts. Please only use this key to open the door when you first arrive then replace it immediately, there are other keys for general use on the dining table inside the caravan. • Likewise when you leave please put the general use keys on the dining table and use the key from the key-safe for your final lock up. • Access to the site after 4pm is restricted by a barrier, there is a pass-card on the key ring inside the caravan. If the barrier is down when you first arrive, park your car and go to the reception or bar for assistance or if very late walk to the caravan to get the pass-card. Care & Respect deposit refund • The refund will be forfeit under the following circumstances :- o The key from the key-safe is not replaced and we have to make alternative emergency arrangements for the following guest. o The site manager receives any complaints regarding nuisance. o The following guest or our “inspector” reports any significant damage. • We accept that minor breakages are inevitable, whilst inconvenient a broken plate or mug etc will NOT affect the return of your deposit.