SUBJECT TO TERMS AND CONDITIONS PRINTED ON REVERSE SIDE PLEASE NOTE THAT THE MINIMUM HIRE PERIOD DURING OUR HIGH SEASON OVER THE PERIOD 1 MARCH - 31 AUG IS 7 DAYS. SHORTER TERM HIRES MAYBE AVAILABLE DEPENDING ON AVAILABILITY Please have holiday insurance in place, in case you need to cancel or you have any unforeseen circumstance. Refer to the cancellation policy below. DEPOT LOCATION: LONDON: The Greenworks, 145 Nathan Way, Thamesmead, London, SE28 0AB OPENING HOURS: Monday-Friday 9.30am to 5pm, Saturday 9.30am to 12pm, Sunday closed. Pick up and drop off times are between the hours of 9.30 to 4pm Monday to Friday. 9.30am to 12pm Saturday. Please be at the depot within 30 minutes of your reservation time. Campers are due back strictly by the time stated on the agreement unless pre-arranged with mangement. Please be advised that once the time stated on your rental agreement expires there is NO INSURANCE COVER on the vehicle unless we are notified. Late returns will be charged at the rate £20.00 per hour, and 2 x daily rental for each calendar day late thereafter. If the camper is returned early NO REFUND will be offered. EACH CAMPER INCLUDES: UK / European Sat Nav, AA assistance cover, AA Britain & Ireland camping guide, 2 chairs, basic cooking & eating utensils. IMPORTANT SAFETY INFORMATION: SEATBELTS: It is a legal requirement that all passengers must wear seatbelts when travelling in a vehicle in the UK. (You will need to check EU countries) When passengers are travelling in the rear seat, the seat must be swivelled to the forward position and seatbelts must be used. Please ensure you do not drive the vehicle with passengers in the bed or any other part of the vehicle other than the forward facing seats fitted with belts. When Child seats are fitted Getaway Campers assumes no liability or responsability for the fitment or any claims associated with . ACCIDENT REPORT: Any accident must be reported at the earliest opportunity or within twenty four(24)hours and must be accompanied by a police report. (Police report- serious accidents only) You must get the full contact details of the other party/parties including: Vehicle Registration, make, colour, driver details and their insurer. We also need the date/time and location. Make sure you draw a diagram of what happened as well as photographs of the vehicles and the location. Should the hirer(s) fail to comply with any conditions of this contract, all losses and damages suffered by the owner arising out of such failure shall be born by and paid for by the hirer(s).Subject to the terms & conditions contained on the front and reverse hereof of which the hirer(s) acknowledges that they are aware, the hirer agrees to rent the above vehicle and elects to pay all amounts payable under this agreement by the method of payment of which details are given on this document. There are accident report forms at the back of the Getaway Campers information folder. INSURANCE: We include Fully Comprehensive Insurance. The hirer is responsible for the excess of £500.00. This covers the cost of damage to Third Party property including single vehicle accident, towing and recovery costs, theft, fire, break in or vandalism. Insurance also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. This excess applies in respect of each claim, not rental. The liability can be reduced by selecting either half cover insurance, option A £250.00 excess or full cover insurance, option B £0.00 for driver 25+. If you run into trouble, please let Getaway Campers know as soon as possible. Getaway campers strongly recommends that you have personnel travel insurance while travelling. SECURITY BOND / INSURANCE EXCESS: We take a security bond from your credit card when you pick up your camper. The bond is £500.00 for 5 + days hire, £200.00 for up to 4 days hire. The security bond goes towards your accident-damage excess liability plus any extra cost or traffic infringements, losses, breakages or the camper being returned dirty (This includes replacement parts/services due to damages and/or negligence by yourselves). The full excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Getaway Campersvans Ltd is successful in recovering the costs of damages from the third party. Credit card details must be on all rental agreements and must be the credit card of the main hirer unless proir arrangements have been made. Please note: We process the security bond on the 10th working day after you return the camper (unless we are waiting for a receipt for parts/services due to damages and/or negligence by yourselves), it may take a further 3 days to be able to access theses charges depending on the Credit card/Bank. (Where a credit card is not available, a cash excess of £500.00 will be held by Getaway Campervans Ltd for 21 days following the hire to cover any staff adminisration costs in the event that infringements are received. If no infringements are received the £500.00 will be deposited back onto your credit card or bank account). CONDITIONS OF HIRE: DRIVER EXCLUSIONS: 1. Hirers under 21 or over 75 years of age unless otherwise agreed by the Insurer. Drivers age 21-24 Have additional Premium. 2. Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence endorsed or suspended or penalty points imposed. Parking and not more than two speeding offences in the past 3 years may be ignored. 3. Persons who have any mental or physical defect or infirmity or suffers from fits, diabetes or any heart complaint. 4. Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer. 5. Persons engaged wholly or partly in professional entertainment or professional sports persons. 6. Jockeys and persons connected with racing of any sort. 7. Undergraduates and/or students under 25 years of age. 8. Persons who, whilst driving, have been involved in more than one accident during the past 3 years. 9. Foreign Service Personnel other than persons born in the United Kingdom. Prices may be subject to change due to factors beyond the control of Getaway Campers. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company's rental agreement is the sole contract for hiring the vehicle, between Getaway Campers and the hirer, any other drivers and/or passengers. The company takes no responsibility for any delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. No refunds are payable on accommodation or Getaway Campers if they are not available where a hirer or passenger changes or cancels, or seeks to vary agreements after departure. These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by Getaway management. You must have a valid full driver's licence (held for over two years) and be over the age of 21 (you cannot hire on a provisional licence a P1 or a P2). Have not been previously refused insurance, nor been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence endorsed or suspended or penalty points imposed. We accept licences from the UK, NZ, AUSTRALIA, CANADA, SOUTH AFRICA, USA, EU. COUNTRY RESTRICTIONS: The additional European cover allows travel in all EU countries plus Switzerland, Norway, Iceland and Monaco. eU countries include Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. if there are any countries outside of this that you think you would like to go to, please get in touch well before collection date and we will ask our insurers. European Insurance Cover is included in our Continental kit, 1-8 days £49.00, 9-19 days £95.00, 20 days plus £149.00 + vat. From 2017 some European countries have started phasing in Emission Zones and certain vehicles have to be registered accordingly. This is currently a fluid plan and advise hirers to check regularly for changes. Getaway Campers assumes no liability for fines for non compliance VOH CERTIFICATE: We also recommend that if you are traveling through Eastern European EU countries that you purchase a Vehicle on Hire Certificate (VOH). The VOH certificate is available on our booking system at £18.00 + vat and avoids any potential problems that you could encounter in Eastern EU countries. The VOH is a legal replacement for the V5 document that is proof of ownership for the vehicle. We cannot issue the original document. Please note that we require 7 working days notice to produce this. Please note: if you are travelling through Portugal, the Tolls MUST be paid in advance at a Portuguese Post Office. GETAWAY CAMPERS IS NOT LIABLE FOR ANY COSTS INCURRED, IF YOU ARE REFUSED ENTRY TO THE COUNTRIES LISTED ABOVE OR ANY TOLLS INCURRED DRIVING IN ANY COUNTRIES.PLEASE NOTE THAT IF YOU DO ENTER THESE COUNTRIES WITHOUT NECESSARY DOCUMENTATION, LOCAL AUTHORITIES MAY IMPOUND THE VEHICLE. THE HIRER WILL BE LIABLE FOR ANY COSTS IN THIS INSTANCE. SAT NAV (GPS) DISCLAIMER: Please note that Getaway Campers do not guarantee that the Sat Nav will show the most up todate routes or journey times. We update our Sat Nav's annually, but we do not accept any responsibility for delays or otherwise resulting from their use. NOTE: We recommend that you take with you a travel map or planyour route ahead of time. PARKING: Parking in the UK and Europe is pretty easy, but local laws do apply and any violations are your responsibility. Getaway Campers provides answers on parking in our camper guide. The hirer is legally responsible for any fines incurred. We charge an £20.00 admin charge. Please note that when staying at highway service stations they do require payment for stays of more than 2 hours. Each service station maintains cameras and they will fine you, so please consider this to avoid any unnecessary costs on your return. Please note: Getaway Campers accepts no responsibility for vehicles left onsite (or outside) at Getaway Campers Depot. This includes theft, damage or otherwise. SPEED CAMERAS IN THE UK: The UK has fixed speed cameras in most urban areas and also highways. These are easily seen with yellow boxes on poles. There are also average speed check cameras which are sign posted. Please note Getaway Campers strongly advises you always travel within the speed limit. LONDON CONGESTION CHARGE: It is the hirer's responsibility to pay the congestion charge should they enter the London Congestion Zone. This must be paid online through www.tfl.gov.uk on the day that you entered the zone.The Sat Nav may not tell you that you are entering the zone, but the zone is significantly sign posted. If going through Central London, just sent your Sat Nav to choose another route. Failure to pay the £10.00 on the day (£14.00 the following day) will result in an automatic fine of 85.00 from Transport for London plus an £20.00 admin charge. Further information is available on the Transport for London website. DARTFORD CROSSING: This is set as an automatic payment method for you convenience. In the event of you using this crossing the reduced charge will be deducted from your security bond. MAINTENANCE: Maintaining water and oil levels is the hirer(s) responsibility. Any cost incurred will be reimbursed upon production of a receipt. Should any malfunction of the vehicle occur, any signs of overheating, you must stop the vehicle immediately or you may be held liable for negligence and loss of bond may occur. CHARGING YOUR BATTERY: Please charge your battery on a regular basis if parked for an extended time, failure to do so will result in a flat battery. Jumper leads are included in each vehicle should this happen. Getaway Campers accepts no responsibility for flat batteries. This ois not a mechanical breakdown. Damage caused by plugging in unapproved electrical items into power sockets will be charged to the hirer. (Approved electrical items are provided by Getaway Campers or as approved by Getaway Campers or as approved by our staff). Please ensure you check our staff before using electrical items. PETS: We welcome pets, we suggest precautions are made, so that the camper is returned clean, failing to insure cleanliness will result in a minimum charge of £75.00 FUEL: Please return the camper with the amount of fuel specified on collection. If you arrive with less than the specified amount of fuel you will be advised to go and replace the fuel you have used or you will be charged for the fuel plus a £10.00 admin charge. If you select the prepaid fuel option the camper should be returned empty, no refunds. NO SMOKING: Please note that Getaway Campervans Ltd has a strictly No Smoking policy in our campers. If burn marks or a smoke odour is left in the vehicle the hirer will be charged accordingly for damages and cleaning and also a discretionary £150.00 by the manager. DAMAGE / LOST ITEMS: Please ensure any damage is reported to the duty manager. The camper will be checked for damages against the check sheet signed on collection. We will check to ensure that all the contents are present, clean and free of damage. Missing items or damage will incur a fee. A list of replacement prices are held by the duty manager. Campers are to be returned cleaned of rubbish and dirt ready for the next hire (i.e. clean and tidy inside) Campers that are returned dirty will incur a £25.00 cleaning fee or a minimum £50.00 cleaning fee if Excessively dirty (mess, stains,odour) All items in the travel crate must be returned clean regardless of the length of hire. Failure to do so will incur a £15.00 admin charge.Damage caused by plugging in unapproved electrical items into power sockets will be charged to the hirer. This will be determined by the duty manager. Customers will be advised if this is to occur. INFRINGEMENTS: The Hirer(s) accept responsibility for all traffic violations. You are responsible for all road tolls, (excluding the Dartford Crossing, we have an account, we will deduct the reduced cost from the security bond), Congestion Charge, LEZ Charge and any speeding or parking fines which you incur during your hire period. The hirer will incur an £20.00 admin charge for each infringement that is received during the hire period. This charge does not in any way cover the actual infringements costs, for which the hirer will remain liable. Any fines returned before the 10th working day after the return of the camper will be subtracted from the Security Bond. After this date the payment will be automatically charged to the lodged credit card. ACCIDENT OR BREAKDOWN: If you have a accident or breakdown, Getaway Campers will either replace your vehicle with a similar one, or refund your hire charge for the days you lose the total use of the vehicle. It is at the discretion of Getaway Campers as to whether we choose to release another vehicle following an accident depending on the circumstances. Windscreen or glass breakages are not covered by the standard hire insurance, but are included under the All inclusive insurance option, Reduced Liability option B £15.00 daily £0.00 excess.In the event of a flat tyre, it is the hirer's responsibility to have any repairs completed before returning the camper. Tyres that require repairing and are returned unrepaired will be charged to the hirer plus £30.00 admin fee. Please note: If an accident occurs while you are in Europe on a date not specified you will NOT be covered by insurance. If you return to the UK earlier than the dates specified no refunds will be given for the remainder of the European cover. ROADSIDE ASSISTANCE: If you have any mechanical troubles we provide free 24 hour roadside assistance. This covers any MECHANICAL issues you may have during your travels. Breakdown cover is included for the UK and Europe. You must contact us immediately if any major repairs are needed for your camper. Failure to do so may compromise any claim that may eventuate after the hire is finished. If a mechanical breakdown occurs with the vehicle requiring recovery. It must be recovered to the nearest garage in the first instance. No refunds will be made for the period between breakdown and recovery if you move the vehicle to an area that delays recovery. Major breakdowns need to be recovered in the first instance to Getaway Campers in London. If in doubt please get in contact. Vehicles recovered MUST be returned directly to us at Nathan Way Depot. Only one movement of the vehicle is covered by this policy. Any extra movements would be at YOUR LIABILITY. Getaway Campers is only liable for refunding the time that the vehicle was actually in repair and will not pay for alternative accommodation or food requirements during that time. If your Sat Nav, 12v cigarette lighters, CD player, chiller, water pump, cooker, rear internal light, inverters or tent malfunctions while you are travelling they are not considered breakdowns and downtime will not be paid for these items. Retrospective claims will not be accepted by Getaway Campers. In the event that Getaway Campers has to replace your camper or you contact us regarding a problem, we will address your issue within 24hours. In the event that you can not reach us outside normal working hours 9am - 5pm Monday to Friday or 9am - 12pm on Saturday we will respond at the earliest opportunity. A call-out fee of £75.00 is payable by the hirer should you require assistance for any non-mechanical issues including: locking keys in vehicle, losing keys, running the battery flat, punctures to tyres, running out of fuel or putting the wrong fuel in the vehicle, requiring towage due to getting vehicle bogged. In order to query the call-out fee a certified report indicating the fault is required and must be presented on the return of your camper. No refunds will be considered without a certified report. Any costs you incur for minor repairs (excluding non-mechanical repairs above) we will give you a refund (up to £50). We will need to see receipts. Getaway Campers strongly advises that you always carry a calling card or mobile phone for emergencies or break down assistance. UK sim cards are available for purchase from vending machines at all airports or at any phone shop. RETURNING YOUR CAMPER: DEPOT LOCATION: The Greenworks, 145 Nathan Way, London,SE28 0AB Campers are due back strictly by the return time stated on the agreement unless pre-arranged with management. Please be advised that once the time on your rental agreement expires there is NO INSURANCE COVER on the vehicle unless we are notified. Late returns will be charged at the rate of £20.00 per hour, and 2 x daily rental for each calendar day late thereafter. If the camper is returned early NO REFUND will be offered. If you need to get to the station the bus that travels along Nathan Way is the 472 and it travels to Plumstead Station, Woolwich Arsenal Station/DLR or 02 North Greenwich underground Station. These Terms and Conditions are subject to change at Getaway Campers discretion. You will be issued an updated copy if this occurs