Drivers Aged between 25 and 75 have held a full driving licence for at least two years. Have unendorsed licences (except for minor speeding or parking offences up to 6 penalty points). Please inform us in advance of any points on your licence so that we can do the relevant checks with our insurance company. Terms Production of all drivers’ licences required on day of departure or before if necessary. We need to be able to physically see and verify both the plastic photo card and your online licence record - a code can be obtained online from the DVLA for this purpose, we can talk you through this if required, but you will need some personal details to hand such as your National Insurance Number. More information is available from the DVLA here. Drivers are personally liable for all legal penalties (e.g. parking tickets/speeding fines) which are incurred during the period of hire including congestion charges and charges which arise should the vehicle have to be recovered due to your negligence, Maximum of 2 drivers per hire. Drivers must produce 2 proofs of address dated no more than 2 months prior to first day of hire (e.g. bank statement, utility bills) in addition to their photo card driving licence and one other form of photographic ID (e.g. current passport). Holders of a non-UK or no-EU driving licence must seek advice prior approval for hiring. Insurance Fully comprehensive vehicle insurance is provided. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first £1000. The hirer will also be fully liable for replacement or repair of windows or tyre damage caused due to negligence. This applies in respect of each claim, not per hire. We recommend that you take out a damage waiver insurance to protect your £1000 deposit which will take your liability down to about £350 depending on what damage waiver company you use. Personal Property The hirer’s personal property is not covered by the insurance and it is recommended that hirers take out personal travel and cancellation insurance. Security Deposit A security deposit of £1000 will be payable on the day of collection with cleared funds. A additional security deposit of £1000 is payable if the vehicle is to be used for festivals or European travel. This security deposit will be refunded in full subject to the vehicle being returned in a clean, undamaged and complete condition. The vehicle will be thoroughly inspected upon return and any issues will be discussed directly with the hirer. A cleaning fee of £50.00 if the Vehicle is not returned with the interior in a clean condition. An additional fee of £50.00 will be applicable if the toilet and waste water tank are not emptied prior to the return of the Vehicle. In the event of any damage or loss, the security deposit will be retained until the full cost of repair/replacement is ascertained. Upon completion of any repair/replacement, a detailed invoice will be sent to you, along with any refund of the security deposit which may be due. An administration charge of £25.00 will be added to all repair/replacement invoices. Reservations Select departure and return date. Telephone or e-mail to confirm availability and advise us of any special requests or extras. Telephone or email us to reserve your vehicle. A deposit of £200 per hire will be required, payment can be made by card, cheque or bank transfer. Confirmation and an invoice for the balance will be sent to you following confirmation of cleared funds; please note full payment is required 6 weeks before the start of the hire period. Festivals Festival bookings are at the discretion of Abbots Motorhome Hire. European Travel European travel is available on request. This is subject to COVID19 restrictions. Vehicle Tracking Please note that for security and insurance reasons our vehicles are tracked. The tracking system we use is capable of real time location, speed and diagnostic checks where necessary. This also enhances your own safety in the event of a breakdown. If the speed limits are continuously exceeded we can with hold some of your deposit for misuse of the motorhome. These vehicles are not designed to driver over the speed limit due to the weight and size. Cancellation Charges More than 6 weeks prior to booking - Loss of Deposit (If COVID19 restrictions apply full refunds will be given) Up to 3 weeks prior to booking - 50% of the full hire charge. (If COVID19 restrictions apply full refunds will be given) Less than 3 weeks prior to booking or No Show on Booking Day - No refund (If COVID19 restrictions apply then a full refund will be given) Availability Occasionally motorhomes are not available as agreed, which is almost always due to events beyond Abbot’s motorhomes control (see below). If your booking has to be cancelled (which the motorhome operator has the right to do) Abbots Motorhomes will provide a full refund of all monies you have paid for your booking. Events Beyond Abbots Motorhomes Control Unfortunately, events beyond Abbots Motorhomes control may occasionally affect bookings. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which Abbots Motorhomes could not, even with all due care, foresee or avoid. Abbots Motorhomes can’t accept responsibility or pay any compensation, costs or expenses where the performance of your contract with Abbots Motorhomes is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond Abbots Motorhomes control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result, Abbots Motorhomes, the motorhome operator, will of course offer you the choice of an alternative motorhome (if available) or refund as described above. Payment Hire rates quoted include: 150 miles per day for duration of hire, 40p per mile for excess mileage. UK comprehensive vehicle insurance, UK breakdown cover. Availability is on a request and confirm basis at the time of reservation. It is only binding after it has been confirmed and a down payment of £200 has been received. Settlement of the remaining balance will be due 6 weeks prior to departure. Abbots Motorhomes reserves the right to cancel the booking if payment is not received no later than 6 weeks prior to departure date. For late bookings (less than 3 weeks prior to departure) the full hire price is payable on booking. Collection and Returns Please allow 1hour for the handover at the collection point to demonstrate the vehicle to you and complete documentation. Please allow for same on your return. Motorhomes are available for collection from 1600 but can be flexible on request and should be dropped off by 11am on agreed date (unless agreed differently). If you do not bring the vehicle back at the agreed time, you are breaking the Conditions of this Agreement and there will be a penalty charge of £50 per hour for vehicles that are returned late and the hirer will not be covered by our insurance. Breakdown In the event of a breakdown please call our 24hr breakdown number. Our vehicles are fully covered by breakdown cover, full details are located in the information pack of each vehicle. Accidents In the event of an accident you must not admit responsibility, you should get the relevant details of all parties involved, including the name of the driver, their contact number and address along with their vehicle registration and insurance details. It is also beneficial to obtain any names, addresses and telephone numbers of any witnesses in the event of an accident. Also ensure that the vehicle is secure, and inform the police immediately if necessary and contact Abbots Motorhomes as soon as you can. Damage can often occur whilst reversing so please seek help. *No responsibility can be accepted by Abbots Motorhomes for any loss or damage or expense as a result of a breakdown or an accident. ANY SLIGHT DAMAGE OR BREAKAGES PLEASE CONTACT ABBOTS SO THAT WE CAN PREPARE TO GET VEHICLE READY FOR NEXT BOOKING. Fuel/Oil/Gas/Tyres/Windscreen The vehicles are supplied with a full tank of diesel fuel and have to be returned full. If the vehicle is not returned full of fuel, the cost to refill the fuel tank will be charged at 25% above current forecourt prices. The engine oil, water levels and tyre pressures have to be checked at least once in your hire week. The hirer is also responsible for repair or replacement of punctured and damaged tyres and damaged/broken windscreen. The vehicle is equipped with a full refillable gas bottle at the time of hire, subsequent refills are the responsibility of the hirer. Your Responsibilities You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel. You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges, low branches or overhead barriers. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle. You must not let anyone work on the vehicle without Abbots Motorhomes permission. If Abbots Motorhomes does give you permission, you will only receive a refund if you have a receipt for the work. You must let Abbots Motorhomes know as soon as you become aware of a fault in the vehicle. You must bring the vehicle back to the place agreed, at the time agreed and remain responsible for the vehicle until this time. The Abbots Motorhomes must see the vehicle to check that it is in good condition. You will have to pay for repairs if: The vehicle needs more than our standard valeting (cleaning) You have damaged the vehicle, inside or out You misfuel the vehicle and it is required to drain the tank and clean any fuel related engine components Before you return the vehicle you must check that you have not left any personal belongings in the vehicle. Abbots Motorhomes cannot be responsible for the loss of any personal items. You are responsible for any loss or damage to the motorhome including that caused by neglect, misuse, accident or non fault accident. You are responsible for the rectification of any frozen pipe work. Conditions for Using the Vehicle The vehicle must only be driven by you and any other driver named on the hire insurance policy, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence You or any other authorised driver must not: Use the vehicle for hire or reward Use the vehicle for any illegal purpose Use the vehicle for racing, pace making, testing the vehicle’s reliability and speed or teaching someone to drive Use the vehicle while under the influence of alcohol or drugs Overload the vehicle Exceed the total number of people that can be carried in the vehicle. This is limited to the total number of seatbelts fitted. This is a legal requirement – you must not carry anyone who is not wearing a seatbelt including any children under the age of 12. Additional Charges for UK travel All fines and costs (including court costs) for parking/traffic or other offences, congestion charges, (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority fines or costs if and when the authority demands this payment. If you do not, you will be responsible to pay any costs and reasonable administration charges which arise when Abbots Motorhomes solicitor deals with these matters. Interest will be added every day to any amount you do not pay in time, at the rate of National Westminster Bank. Liability If the vehicle or equipment fail due to our negligence which deprives you of complete use of the vehicle we are limited to the refund of any rental charges for days lost. Toilet Cassette It is the hirers’ responsibility during the period of hire and prior to returning the vehicle, in ensuring the toilet cassette be regularly emptied and cleaned. Any evidence of overflow, or if the cassette is returned not emptied or cleaned will incur a £50 penalty. Smoking Smoking is strictly prohibited, by law, in all of our hire vehicles and if discovered, will result in the loss of your full security deposit, to cover valeting costs. Storage of your Vehicle During Hire Period Any vehicle(s)/contents will be left at the owners risk. We expect all vehicles left with us to have current vehicle insurance. Governing Law This agreement is governed by the laws of the country in which it is signed. Any dispute maybe settled in the courts of that country.