1. Drivers All drivers must be between the ages of 23 and 75. All drivers must have held a full UK licence for a minimum of 2 years. There is an additional charge if you have penalty points, crashes on your licence, or for drivers aged between 23 and 25. Additional drivers can be added at extra cost, a maximum of 2 drivers per hire. 2. Insurance Comprehensive insurance is provided for one driver as part of the hire agreement. There is a £1,500 excess which must be paid by the hirer following any incident where an insurance claim is made. For insurance purposes the vehicle is fitted with a tracking device and immobiliser. 3. Security Deposit A security deposit of £1000 is taken to cover any damage to the motorhome or damage/breakages of the equipment. When the Motorhome is returned it will be checked over and once deemed to be in a satisfactory condition as agreed, this deposit is returned in full, either by card or cheque depending on how it was paid. The following demonstrates some reasons why the deposit may not be returned in full: Toilet cassette not emptied: £50 Broken door mirror: £175 Dirty shower/toilet area: £25 Dirty Garage: £25 Upholstery Marked: £75 This list is just an indications of why we would retain some of the security deposit. We understand that there will be some instances where it is impossible to return the vehicle in the same condition it was collected, however we operate a fair system to cover the costs in rectifying any issues. 4. Booking Procedure A £300 deposit is taken at the time of booking which is deducted from the final invoice amount. The remainder of the hire becomes due 28 days prior to the holiday commencement. The £1000 Security Deposit is payable when you collect the vehicle, if we are unable to take the security deposit upon collection then the booking becomes void and the hirer will not be refunded. 5. Breakdown Our vehicles are maintained in accordance with the manufacturers standards, however there may be times when due to component failure, one of the vehicles breaks down. Full UK and EU roadside assistance is provided. 6. Accidents In the event of an accident the safety of the hirer and their party is paramount. Emergency services should be called first if necessary and the accident dealt with in the necessary manner. Only after everyone involved in the accident is safe should the hirer contact the company. Regardless of how minor the accident may seem, full details of anyone involved need to be noted down in the accident & a log kept in the vehicle. This is the responsibility of the hirer, if the accident is of a serious nature, causing any damage to the vehicle, another vehicle or third party, then the company must be informed at the earliest instance. 7. Fuel, oil, gas and other consumables The vehicle is supplied with a full tank of fuel and should be returned in the same manner. If the fuel tank is not showing as full then it will be refuelled and the cost of the fuel plus a £25 admin fee will be charged to the hirer. Two gas cylinders are supplied with each motorhome, one of which will be full. If more gas is required this is the responsibility of the hirer to re-fill it, in any event both cylinders must be returned with the vehicle. 8. Smoking Smoking inside the motorhome, either in the cab area or in the living area, is strictly prohibited. This includes the use of electronic cigarettes. 9. Dogs Dogs have a charge of £20 for the first dog and £50 for 2 dogs. No more than 2 dogs are allowed per hire and they are not permitted to be on the bed. 10. Mileage There is no charge for mileage and this is unlimited. 11. Collection and return The motorhome is available to collect from 10:00am on the day of the hire and must be returned no later than 12:00pm on the day of termination, unless previously agreed by the company. A full days charge will be deducted from the security deposit for late returns. 12. Cancellations If for whatever reason the hirer wishes to cancel their holiday this must be notified in writing and the following penalties are incurred: 28-14 days before the booking- the deposit of £300 is retained 7 days or less 100% of the amount is retained. 13. EU Cover A charge of £5.00 per day is added for those travelling to Europe. 14. Required Documentation Before the hire we will need the see the drivers full UK Driving licence, national insurance number, 2 proofs of address and a signed copy of our terms & conditions.