TERMS AND CONDITIONS Coast To Coast Motorhome Hire Please take the time to read all our Terms and Conditions. DATA PROTECTION: Any personal information you give to us will be kept confidential by Coast To Coast Motorhome Hire and will only be used by ourselves and our insurers in connection with your hire of a motorhome. Your stories or pictures are most welcome, and can be sent to our Facebook page Coast To Coast Motorhome Hire St Fergus Peterhead, by doing this you are granting us permission to use such stories and pictures freely on our page or otherwise for any other publications. INSURANCE: Fully comprehensive insurance for drivers is included in the hire, all licences including additional drivers must be provided for a security check per driver or they will be prohibited from driving. Only drivers stated on the hire booking form will be covered by insurance. Our insurer's standard conditions require that: DRIVER CRITERIA: 1. All drivers must have held a full UK licence for a minimum of 2 years 2. All drivers must be aged between 23-79 3. 2 x 3 point convictions are acceptable (i.e. 2 x SP30,s, 3 points each) without referral. Single convictions totalling 6 points+ will require referral 4. Drivers can have no more than one fault or outstanding incident/claim in the last 3 years. It will greatly speed up the departure process if you can send copies of your license front and back for all drivers from the following:- 1x primary and 1x secondary, or 2x primary as proof of address. Primary Proof of Address. Secondary Proof of Address: Electricity Student loan Water Shotgun Licence Gas Payslip Broadband/ Landline Mobile Phone Bills Council Tax Pension Letters Tv Licence Car Finance Statement Bank Statement Loan Statement Credit Card Bill / Statement Property Deed Mortgage Statement Polling Card HMRC self-assessment / Tax Credit An annual council tax bill will be accepted. All other documents must b dated within 90 days of the hire date. The address and name on your licence must match both documents and be sent 2 weeks before your hire commences. Any complications with licences, endorsements, ID proof not notified to us on time will render your booking void and the deposit non-refundable. All licence endorsements must be notified at time of booking so that we can check our insurers will cover you. Any incurred between booking and the commencement of hire must be notified immediately as this may affect your permission to drive. PERSONAL INSURANCE: Personal items are not covered by our insurance and it is therefore advisory to have your own personal travel insurance. BOOKING: Bookings can be made by telephone call, by email, private message or What’s App. Payments are to be made by cash or bank transfer. Payment details will be issued to you upon booking along with a reference number and confirmation of your booking. Bookings are not confirmed until a deposit has been received. DEPOSIT: A non-refundable deposit of 25% of your balance will be required immediately for your booking or your booking date for your hire will be deemed cancelled until it is received. BALANCE The remaining balance of the hire charge must be paid 3 weeks prior to the start date of the hire, a friendly reminder will be sent about a week in advance. If booking is within 4 weeks of the hire period, the full amount is due on booking. SECURITY DEPOSIT A security deposit of , £500 for age (25-75) will be due one week before the hire commences for insurance excess. This will be returned to you in full within 7 days of the hire finishing subject to the motorhome being returned with no damage and in a satisfactory condition. DRIViNG CRITERIA Mileage Limit: Mileage is limited to 1000 miles. Excess mileage is charged at 25p per mile thereafter. BREAKDOWN COVER: Full breakdown cover is included in the hire. Should a breakdown or accident occur you must contact us immediately for authority and details to contact the breakdown company. OTHER If you need to purchase a gas bottle, please keep the receipt and we will refund you for the cost of the gas bottle. ON RETURN: In the event that the conditions are not acceptable, the following charges will apply: Fridge/cupboards not emptied £30 Unclean bathroom £40 Unclean habitation area £50 Un-emptied toilet cassette £40 Traces of smoking, strictly prohibited £50 Pet hair etc deep cleaning charge £50 Fuel tank not full £25 + fuel to refill If we are not notified on return of any damages/breakages found during the vehicle return inspection you will be charged accordingly with an administration fee of £20 NOTIFICATIONS: Any parking, speeding or other actions/charges that contravene the Road Traffic Act you will be responsible for and we will pass your details on the company. COLLECTION/RETURN On your day of collection your motorhome will be ready from approximately 2.30pm unless otherwise agreed that it may be available for collection at an earlier time. Again unless otherwise agreed our return time is an 11am deadline, any late return will incur a £40 per hour charge as we have a limited time to get the vans cleaned and safety checks done for the next departure of 2.30pm. If due to any unforeseen circumstances you are going to be late on return unless otherwise agreed, please contact myself on - 07503152934 Welcome to Coast 2 Coast Motorhome Hire St Fergus-Peterhead, we are an establishing company, and pride ourselves in being family run and offering an excellent customer service, we will personally ensure each motorhome holiday is enjoyed by our customers. Discover the freedom, pleasure and comfort of a motorhome holiday, it's a chance to create your own adventures and memories in luxury motorhomes, where they are particularly popular for touring Scotland and the popular North Coast 500 and North East 250. Choose from one of our three 4 berths or 6 berth immaculately clean fleet, fully equipped for all that you will need for a touring holiday. One of our 4 berths is a pet friendly motorhome, any traces of pet hairs will incur a £50 extra deep cleaning charge. All motorhome mattresses will be supplied with clean mattress protectors or new, all other bedding and linen required will need be the hirers own responsibility. All our motorhomes will be in an excellent clean condition, and provided with a full tank of diesel, all that we ask is that they are looked after like it was your own, and it be returned in a clean condition, with the toilet waste emptied and cleaned, the grey water waste tank emptied, and that the fuel tank is refilled to full or charges will be applied. A minimum of 3 night hire will be required. Motorhome collection will be (approximately) 2.30pm and an 11am drop off on the day of return unless otherwise agreed by us, if you are going to be late please contact us and advise us as we need to keep in my mind that the motorhome you are hiring only has a limited turn around for going out again, we can apply a charge of up to £45 per hour for late return, but we do understand that there can be unforeseen circumstances and will take this into consideration. PLEASE NOTE: All our motorhomes are deep cleaned and are all also sanitised before use. Our aim to keep your handover short to allow you on your journey as soon as possible, is to provide you with as much information in video documentation as we can which can also be used for your reference when on hire, there will only be need to sign the contract papers when your collection is due and answer any questions you may have. In case of an emergency for police information only, contact details of who to inform, must be provided. Deposits are non refundable, due to loss of time to re-hire, unless in exceptional circumstances where proof would need to be supplied. Please also note that no booking is confirmed until the deposit has been paid. The remainder of your payment is to be paid in full 3 weeks before the booking date, where a friendly message will be sent 1 week in advance. All Motorhomes come supplied with the following: Torch Gas 1st aid kit Fire extinguisher and fire blanket 2 torches Disposable BBQ and tools Microwave Full kitchen set Cleaning set Glasses Kettle and Toaster All cleaning and dish washing essentials Outdoor table, chairs and windbreaker Whirley, clothes airer and pegs Bicycle racks on all motorhomes Please feel free to ask for anything that you may require, but may not on the above list.