Roller Palace Motorhomes Rental Terms and Conditions Definitions Agreement means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. Roller Palace Motorhomes are located at The Grange, Muirton, Whitecairns, Aberdeenshire AB23 8UP Customer means the person or persons nominated as the hirer under the ‘Hirer’s Name’ on the Rental Agreement, any person whose credit or debit card is presented in payment of the customer's charges, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Vehicle means the vehicle stated on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other equipment or documents related to the vehicle. Rental Period means the hire period as stated on the Rental Agreement, or any variant thereof, and any additional period during which the vehicle is in the customer’s possession or control. Overhead Damage means any damage sustained to any part of the vehicle, its equipment and or any third-party property which occurs above 6 feet (1.83 meters) in height measured from the ground upwards. 1. Hire Base Roller Palace Motorhomes, The Grange, Muirton, Whitecairns, Aberdeenshire AB23 8UP 2. Booking and payment - Availability is on a request and confirm basis at the time of booking. - A booking is only binding when it has been confirmed by Roller Palace Motorhomes and a deposit payment of £250 has been received. - These Terms and Conditions, including the Cancellation Policy apply from the point that the booking deposit is received. - Settlement of the balance of the hire charge is due 6 weeks before collection date. - For late booking, made less than 6 weeks before the collection date, the full hire charge is payable on confirmation of booking. - Vehicles will not be released without full payment of hire charge. - Payment can be made by: Bank Transfer 3. Hire Rates Unless otherwise stated, hire rates quoted include:  Unlimited miles  UK comprehensive insurance. In some cases, Roller Palace Motorhomes may incur additional charges if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be passed onto the customers.  UK breakdown assistance. Roller Palace Motorhomes will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the customer through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in the motorhome etc. will be the responsibility of the customer. 4. Complimentary packs The following packs are provided for free with motorhome hire booked: - Technology Pack: Television with built in DVD player, Sat Nav, reversing camera, - Welcome pack: Some complimentary refreshments as a welcome and to get you started on your adventures - Card games and a selection of DVDs for your entertainment. - Bike racks: To carry up to 4 bikes. - Kitchen pack: saucepans, frying pan, crockery, cutlery, glassware, utensils as per supplied inventory. - Safety and First Aid: Fire extinguisher, Fire Blanket & First Aid kit Roller Palace Terms and Conditions * All items listed as ‘free’ are lent to you to use for the duration of the hire period and must be returned with the vehicle, excluding any complimentary refreshments. 5. Credit/Debit card details will be held and verified, charges will be incurred accordingly if Motorhome is returned damaged. 6. Cancellation charges If a booking is cancelled, the following charges will apply depending on the time of cancellation; - More than 6 weeks before collection date: Booking deposit - 2 to 6 weeks before collection date: 50% of total hire charge - 2 weeks or less before the collection date: 100% of total hire charge. 7. Additional drivers One additional driver per rental can be added for an additional charge. They must be between the ages of 25 and 79 during the rental period. All named drivers must be present at the vehicle collection. 8. Collection and return procedures  When collecting your motorhome, please allow 1 hour for the handover at the depot to complete the documentation and receive a demonstration of your vehicle.  All drivers must be present on collection of the motorhome and bring their full valid drivers’ licence.  International customers must also bring their passport.  Pick up time is 3pm Friday to Sunday and a return time of 10am Friday to Sunday, unless otherwise agreed at time of booking.  The vehicle must be returned on the correct date, and before the time stated on the rental agreement due to insurance purposes. Please allow up to 1 hour for the return handover at the depot.  Vehicles must be returned undamaged, with a full tank of diesel, empty waste water and toilet cassette and the interior clean and in the same condition as when it left the depot, otherwise a charge will be made for additional valeting and or upholstery cleaning.  In addition, a separate toilet cleaning fee of £50 will apply if the toilet waste tank is not empty on return. Please see section 13, Rental and Other charges for further details.  If you will be late returning, Roller Palace Motorhomes must be advised. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £100 per hour will be payable for all late returns. 10. Motorhome Systems Roller Palace Motorhomes will carry out a full inspection on the motorhome before the start of hire which includes testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this the customer will be taken on a tour of the motorhome and shown how each system works. There will also be a Handover video sent via email or messenger prior to the departure date for customers to familiarise themselves with before collection. Should an onboard system failure occur during the hire period, Roller Palace Motorhomes will make every effort to remedy the fault whilst you are away. In some circumstances, this may not be possible and Roller Palace Motorhomes cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle. In the case of winter hire, Roller Palace Motorhomes will not be and cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the customer. 11. Vehicle Acceptance - By signing the Rental Agreement, the customer acknowledges having received the Vehicle in a clean condition and in sound working order in accordance with the motorhome handover checklist and with a full diesel tank. - The Customer also acknowledges that Roller Palace Motorhomes will not refund any monies if the Vehicle is returned or they cease to have use of the Vehicle or an item of equipment on the Vehicle prior to the return date for any reason e.g. accident, weather, theft or damage. 12. Rental and Other Charges The Customer will pay Roller Palace Motorhomes a) All rental charges b) All damage costs c) The nominated valeting fee and/or upholstery cleaning fee if the Vehicle is not returned with the interior in a clean condition. d) The nominated additional fee of £50 if the toilet and waste water tank are not emptied prior to the return of the vehicle. e) The cost of refilling the fuel tank if not returned completely full: - ¾ to full - £75 - ½ to ¾ full - £90 - ¼ to ½ full - £120 - Empty to ¼ full - £140 f) The late fee of £100 per hour should the vehicle be returned after the agreed time as stated on the Rental Agreement. g) The nominated cancellation fee in the event of cancellation of this Agreement prior to acceptance or delivery of the vehicle. h) The cost of any damage to the Vehicle or third-party property. i) All government fees and duties etc. j) All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period. k) Any other fees or charges payable by the Customer pursuant to this Agreement. This includes any costs incurred by Roller Palace Motorhomes as a result of any breach by the Customer of the terms of this Agreement. l) The daily rental rate for the period the Vehicle is off fleet; for example, for accident repairs. m) The cost to recover a Vehicle. n) In the case of gross negligence Roller Palace Motorhomes reserves the right to recover full costs to return the motorhome to the state in which it was handed over. 13. Use of the Vehicle The Customer agrees that during the rental period, they will not and will not allow the Vehicle to be: a) Driven otherwise than in a cautious, prudent and normal manner. b) Used in a manner which could cause damage. c) Driven in a prohibited area or in an area other than the areas indicated to the Customer. d) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted in Law. e) Left with the ignition key in the Vehicle while it is unoccupied. g) Driven by persons: i) Under the age of 25 years. ii) Who are not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading 'Hirer’s name/ contact' on the Rental Agreement. h) Damaged by: i) Submersion in water ii) Contact with Salt Water i) Used for any illegal purpose for any race, rally or contest. j) Used to tow any vehicle or trailer. k) Used to carry passengers or property for hire or reward. l) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this Agreement m) Used to carry volatile liquids, gases (other than gas bottles provided by Roller Palace Motorhomes), explosives or other corrosive or inflammable material. n) Otherwise used in breach of my obligations under this Agreement. 14. Road Restrictions a) All Vehicles may only be driven on appropriate road surfaces, other than for direct access to or egress from a car park or camping or caravanning site.Roller Palace Terms and Conditions b) The Customer acknowledges that Roller Palace Motorhomes reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause. 15. Alterations to the vehicle The customer will not make any alterations to the vehicle without the prior written consent of Roller Palace Motorhomes 16. Smoking All motorhomes are strictly non-smoking vehicles. Roller Palace Motorhomes reserves the right to impose additional valeting and or upholstery cleaning fees should signs of smoking be detected in the motorhome. 17. Passengers - Roller Palace Motorhomes authorises the use of these vehicles up to the number of passengers stated in the Rental Agreement. - Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. - Child seats are the responsibility of the hirer to fit themselves. Children up to 12 years of age or 135cm in height, whichever they reach first, must use the correct child restraints appropriate for their weight under UK law. 18. Drivers - Drivers must be aged between 25 and 79 years during the rental period. - There shall be a maximum of 2 drivers per rental. - All drivers must have held a valid license for more than 2 years that entitles them to drive a UK category B vehicle up to 3500kg MAM. - Drivers must be able to demonstrate that they have driven on a regular basis (more than 3 times a week) for at least 2 years and feel confident to drive a vehicle of the dimensions of our largest motorhome which are 7.35m long, 2.3m wide and 3.1m high. - Drivers holding only an automatic licence can only hire our automatic models and this must be declared at the time of booking. - The Customer and any driver must be able to supply two proofs of address dated within 90 days of the hire start date. Proofs must be a bank, building society or credit card statements or a utility bill. Unacceptable proofs may prevent hire. - All drivers must be present at the checkout of the motorhome; no exceptions can be made. - Production of a full, valid driver’s licence, is required from all drivers at the start of the hire. International customers will need to show a valid passport. - Roller Palace Motorhomes will provide on behalf of the customer a DVLA driving summary from the DVLA website within 21 days of motorhome collection. - Drivers with a modern Northern Ireland licence, are required to provide both the photo card and the paper counterpart. The driver’s licence address must be their current home address, if not, they will need to update their details with the DVLA online. - All drivers whose licences are issued outside of the EU are required to supply a valid international driving permit alongside their standard licence at the start of hire. This must be issued in the country their standard licence was issued and confirm that they are able to drive a UK category B vehicle up to 3500kg MAM. - Should any driver fail to present all correct documentation and identification on collection of the motorhome or not meet the driver requirements stated in the terms and conditions, Roller Palace Motorhomes will be unable to release the motorhome and no refunds will be given. Endorsements on licences The customer must declare at the time of booking if there are any endorsements on their licence. Roller Palace Motorhomes can accept up to 6 speeding points that occurred within the last 3 years (charges may apply).Roller Palace Terms and Conditions For more than 6 points for any conviction other than for speeding, including the following codes: AC, BA, CD, DD, DR, IN, LC, MS, UT, MR AND TT or for any driver disqualification within the last 5 years, Roller Palace Motorhomes may not be able to get cover. Insurance claims The Customer must declare at the time of booking if they have made or had a vehicle insurance claim made against them within the last 3 years. Roller Palace Motorhomes may not be able to get cover should the Customer have had 2 or more claims within the last 3 years. Drivers are personally liable for all legal penalties (e.g. parking tickets, congestion charges, speeding fines) which are incurred during the period of hire. Roller Palace Motorhomes is unable to insure any driver with no fixed abode. 19. Insurance (provided all the personal information supplied is correct) The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the Customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is arranged by Allianz Insurance Via Alan Boswell Group. - The hire rate quoted includes a standard excess of GB £1200 per accident or reported incident. In the event of any damage to either the vehicle or third-party property, the Customer will be liable for the first GB £1200 per claim. - Only persons named on the Rental Agreement are insured to drive the vehicle. - Please note that no insurance cover (including Collision Damage Waiver) is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages; therefore, the Customer accepts fully liability for these, which is in addition to the standard vehicle excess should that apply. Windscreens, wing mirrors and/or tyre damage are not covered by the standard vehicle insurance. - Roller Palace Motorhomes will not be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Roller Palace Motorhomes part i.e. our actions or failure to act. Roller Palace Motorhomes will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided. 20. Vehicle Damage - Insurance Cover The Customer is aware that: a) The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the Customer or their possessions. b) The Standard Insurance does not cover overhead damage. The Customer will be responsible for the cost to repair all damages. c) The Customer will have to pay an excess for any insurance claim regardless of which party is at fault for the accident. The insurance excess is £1200 per claim, not per rental. d) The Customer will not have any insurance cover and will be responsible for the total cost of any damage if they breach any of the terms of this Agreement. e) The Customer will be responsible for any damage caused through gross negligence. 21. Responsibility When Accident Occurs In the event of any accident, loss or damage arising out of the use of the vehicle, the Customer will: (i) Notify Roller Palace Motorhomes within 6 hours of the event happening. (ii) Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station (iii) Not make any admission of liability to other parties, settlement offer or other like offer (iv) Assist Roller Palace Motorhomes in handling any claim arising from any event including providing all relevant information and attending court to give evidence.Roller Palace Terms and Conditions The customer acknowledges that the excess or other amount due by them in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault. The Customer will pay for any costs relating to the delivery of a changeover vehicle as a result of an accident regardless of which party is at fault. No Security Deposit or insurance excess will be refunded until claim is settled. 22. Maintenance a) The customer shall take all reasonable steps to properly maintain the Vehicle, including checking oil and coolant levels, tyre pressures and batteries. b) The Customer acknowledges that Roller Palace Motorhomes will reimburse them for expenditure up to £50.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle not including the water system, refrigerator, heating, audio and DVD equipment, provided that: (i) The Customer produces relevant receipts (ii) The Customer has received the prior consent of Roller Palace Motorhomes (iii) The damage is not due to the Customer’s fault or their breach of this Agreement. c) Subject to the terms of this Agreement, the customer will pay for the cost of repairing or replacing tyres damaged during the Rental Period. Roller Palace Motorhomes will reimburse the Customer for expenditure reasonably incurred if: (i) The tyre is defective and is returned by the Customer to Roller Palace Motorhomes for inspection; and (ii) The Customer produces relevant receipts; and (iii) The manufacturer accepts liability under his warranty d) The Customer will be liable for any costs associated with the incorrect use of fuel. All Roller Palace Motorhomes run on DIESEL. 23. Changes Any amendments to this Agreement must be in writing and must be signed on behalf of Roller Palace Motorhomes and the Customer. 24. Force Majeure Roller Palace Motorhomes will make every effort to ensure that the reserved motorhome is available for the Customer at the correct time. If, due to circumstances beyond our control, this is not possible and if a motorhome is not available our liability is limited to the refunds of all monies paid by the Customer. All vehicles that we supply will be fitted with a Vehicle Tracking Technical system. In the event of any misdemeanour or otherwise we may recover information and this may be collected in the interest of the Public Authorities.