TERMS AND CONDITIONS Industry standard. Once each administration stage is completed by you this triggers the next stage of the process. Completion of this process is required and cannot be achieved if any stage is not completed by you in a timely fashion, this will result in the inability to provide adequate insurance for your period of hire. The Owner will require proof of eligibility to hire and to drive the vehicle. The Hirer must provide the following items as requested both during the online administration process and when collecting the vehicle (Note we cannot release the vehicle without these items being present): Passport or other photo ID of the Hirer Valid Full UK or International driving licence for each Driver together with the drivers National Insurance number So we can produce a DVLA summary for the insurance. 2 items of proof of residential ID of the main Driver (Utility bill, bank statement or credit card statement less than 3 months old is acceptable) 2 Forms of proof of identity (including photo such as a passport) must be produced by the main Driver at the point of collection i.e., utility bill, bank statement or credit card statement no less than 3 months old is acceptable. The Owner reserves the right to cancel the hire if, at the commencement of hire, the Drivers’ licences are invalid or not according to the required conditions or if insurance is declined for any reason. The Owner reserves the right to refuse to provide insurance cover based on the answers provided in the insurance questionnaire. The Owner reserves the right to decline hire to any person at any time without reason. The Owner reserves the right to vary the conditions of hire at any time. The Hirer hereby warrants the accuracy of all information supplied to the Owner. The Hirer agrees that he or she is responsible for all costs, expenses, and fines (including parking and congestion violations) which may be incurred during the Rental Period as a result of a breach of any Road Traffic laws, except where the breach is due to the fault of the Owner. For the purposes of the DATA PROTECTION ACT 1998, the Owner or any subsidiary of the Owner may hold and process by computer or otherwise the information given to the Owner by the Hirer or any Additional Driver to identify other products or services which might be relevant and for statistical analysis. Collection and Return of the Vehicle The Hirer agrees and understands that the vehicle collection time is usually after 3PM (15.00 hours) on the day of collection. It may be possible to collect the vehicle at an earlier time, but this is required to be agreed in writing between the collection point Collection and the Hirer directly. The Hirer agrees and understands that the vehicle return time is usually before 12:00PM (Midday) on the final day of rental. It may be possible to return the vehicle at a later time but is required to be agreed in writing between the rentor and the Hirer directly no later than at the point of collection. *Time is required to inspect the vehicle when you return it. We also require time to prepare the vehicle for the next hire. For this reason, we request return of the vehicle at the prescribed time. Hires start and finish at the collection point unless otherwise agreed in writing. No refund is given for the early return of the vehicle. Should the late return of the vehicle make Owner liable for extra costs (e.g., compensation for the next Hirer), we reserve the right to pass on these costs to you. The return of the vehicle is confirmed in writing, signed by the Hirer and the Owner. If a full inspection has not been possible, you will be contacted to discuss any damage discovered in your absence as soon as it is discovered. Replacement Vehicles In the unlikely event the vehicle originally booked becomes unavailable a full refund will be given. The hire price includes Fully Comprehensive insurance with breakdown cover. Full and accurate background information is required to be disclosed for Hirer and for each named Driver. The information will be reviewed for insurance risk and surcharges may be applied – this is dependent on the Hire Package purchased. The vehicle is insured for the Rental Period ONLY. Late return of the vehicle will invalidate your insurance and will be an offence under the Road Traffic Act. The standard excess payable under the policy is: Insurance surcharge of £1000 is required. Note: Insurance can be provided to drivers aged between 25 and 75 years of age. Insurance cannot be provided for drivers aged 24 or younger or 75 and older. Insurance cannot be provided for drivers with more than 8 current driving endorsement points. The Hirers authorised credit/debit card details for the total insurance surcharge will be held and refunded after inspection of motorhome on return. In the event of damage of any kind the insurance deposit will be forfeited. Owner reserves the right to cancel a hire if the 50% Deposit in not paid in full at time of booking the final 50% due for hire must be paid prior to the commencement of the hire. The requirement for any surcharge to be applied will attract £7.50 + VAT surcharge administration fee. Associated Damage Costs Any damage caused to the front cab section. In the following circumstances, a £1000 charge is mandatory. a) Drivers disclosing accidents, medical conditions & multiple endorsements in the past 3 years b) Drivers aged under 25 or over 75 years of age. c) High Risk Occupation Drivers - includes but not limited to those who are engaged in professional gambling, sport or entertainment including film & television, hawking or general dealing, or market trading. Your Deposit and payment(s) will be held and refunded upon request 28 working days after the return date or the check in date of the vehicle. This period may be longer in the event of any post hire charges being required to be imposed. Your Deposit payment will be refunded net of any non-insured costs. Security Deposit A Security Deposit of 50% is required to be paid in full prior to the commencement of the hire. All vehicles will be provided with full UK break down cover and the appropriate level of fully comprehensive insurance. Conditions and Limitations on Use The Hirer Agrees: To protect the interests of the Insurer and the Owner by ensuring the vehicle is always locked when unattended and the keys are secure. To drive on a maintained public highway, private road, or driveway. Not to carry more passengers than the seatbelt capacity of the vehicle or allow the vehicle to be overloaded. Not to operate the vehicle or permit the vehicle to be operated in any way that would violate this contract, including but not limited to carrying passengers or goods for hire or reward. Not participate in motor sport events. Not propel or tow any vehicle or trailer. Not allow any person to drive when unfit through drink or drugs or with blood alcohol concentration above the limit prescribed for the time being by Road Traffic Legislation. Not violate any law, ordinance, or regulation. Not allow any person to drive under authority of any licence other than his own. Not drive in a reckless or imprudent manner, a motor home is unstable over 70 mph. Proper Care of the Vehicle The Hirer is responsible for the care and security of the vehicle for the duration of the Rental Period and agrees to return the Vehicle to the Owner in same condition received, ordinary wear and tear excepted, on the date specified. The Hirer will be liable for additional costs and charges if due care has not been taken. This includes: A charge of £150.00 if there is evidence that smoking has occurred in the vehicle. A charge of £150.00 for a valet if the vehicle is not returned in an acceptable state of cleanliness. A charge of £150 if the toilet cassette is not empty and rinsed out on the return. A charge of £50 plus the cost of fuel if the motorhome is not returned full. The full cost of making good any damage to the vehicle caused deliberately, by improper use or by an act of negligence. The full cost of making good any uninsurable damages as contained in the Post Hire Charges Schedule, including but not limited to damage to internal damages or breakages. In the event of Recovery Assistance being required for any reason other than vehicle failure, the hirer will be liable for all associated costs. During the Hire Period If you need help or advice on any issue, please contact the Owner and leave a voicemail message if necessary. Vehicle operation: Should you experience any difficulties with the operation of the motor home during the Rental Period, please contact the rentor immediately as indicated on your Reservation Confirmation email to enable us to help Tel: 07733233289. In the unlikely event of a breakdown, the Hirer should seek the help from the appropriate breakdown company, details of which are provided with the vehicle, quoting the registration number of the vehicle. The Hirer is authorised to request emergency repairs up to the value of £50. 00. Repairs costing more than £50 must be authorised by the Owner PRIOR to the work being undertaken. In the event of fridge failure due to breakdown, Owner’s extent of liability is limited to £75.00. Extension of the Rental Period: The Owner may extend the Rental Period at the request of the Hirer but is dependent on availability. The Hirer will pay such additional charges as required. In the event of extension(s) the new date and time agreed for the return of the Vehicle shall then become the revised contractual return date. In the event of any incident that results in damage to the Vehicle or the involvement of a Third Party, report incident details to the Owner at the Collection Point as soon as possible and in any event within 24 hours after the Vehicle has been damaged. The Driver of the Vehicle completes and delivers to the Owner the relevant accident report within 48 hours after the end of the Rental Period to include the names and addresses of all witnesses. No admission of liability is made to any person in relation to such accident. Any writ of summons, or other document relating to any proceeding arising out of such accident is forthwith delivered to the Owner at the address on the motor rental agreement in a timely manner. All assistance is rendered to the Owner and its insurers. The Hirer shall pay or reimburse the Owner against all losses, liabilities, costs, actions, claims or demands which it may incur or have brought or made against them in relation to the Vehicle or its use and which are not recoverable under a policy of insurance whether the same is affected by the Owner or Hirer. Cancellations & Refunds You will receive a full refund if you cancel within 24 hours of making your booking. If you cancel after the first 24 hours, you will be charged a cancellation fee. Except for any refundable security deposit payments, the cancellation fee will be 3 nights of the overall rental rate including additional extras. If the booking is less than 3 nights, or within 6 weeks of the hire collection date, the cancellation fee will be the full rental amount including extras. Cancellations must be made in writing to All refunds are processed 28 working days after any refund is confirmed by the owner. Post Hire Charges All hires are subject to a Post Hire Inspection and Post Hire Charges may apply. Liability in the Event of Damage The insurance policy excess is, in respect of each incident resulting in damage to the vehicle, the Hirer shall pay to Hire Booking Centre an amount up to the appropriate excess on such insurance, towards or in settlement of the cost of making good any such damage on a full indemnity basis and the cost and expenses incurred by Hire Booking Centre in proceeding to recover the same from any Third Party. In the event of the Owner receiving from any Third Party any part of the amount of such costs andprovided the Hirer shall have performed his/her obligations hereunder, Hire Booking Centre shall repay to the Hirer the like part of such excess. In the event of the vehicle being seized and detained at HM Customs beyond the contractual dates of hire, Hirer extent of liability will extend to the entire costs associated with the repatriation of the vehicle to the collection depot to enable its condition to be restored to the condition in which it was originally collected. The prevailing daily hire rate (maximum 5 days per incident) plus other associated charges, if applicable, transfer to warranty approved repairing garage and for the time incurred by the repairing garage to carry out the required repairs arising from an incident, even if an account is forwarded to a third party. Hirer is liable as the bailee of the vehicle in respect of any fixed penalty offence committed in respect of that Vehicle under the Road Traffic Act 1988 and Road Traffic Offenders Act 1988; any excess parking charge which may be incurred in respect of that Vehicle in pursuance of an Order under Sections 45 and 46 of the Road Traffic Regulation Act 1984 or the Road Traffic Act 1991 during the period of hire. All parking, road-traffic or other legal violations are each subject to a minimum £25.00 administration fee. In the event of break in or theft of the vehicle, the insurance excess is required. Hirer will be liable for associated administrative fees, plus loss of revenue at the prevailing daily hire rate (max 5 days), transfer to warranty approved repairing garage and storage fees. If Vehicle is stolen, it should be reported to the Owner immediately and in any event within 24 hours. It should also be reported to the Police immediately and a crime reference number should be obtained and provided to Owner. The security deposit shall be forfeited. In the event of freshwater tank contamination, the insurance excess will not be reduced. Although the vehicle is comprehensively insured, this does not cover personal items/losses. We strongly advise you to take out personal travel insurance cover prior to your hire. Owner costs, including reasonable legal fees are permitted by law, incur collecting payment due from Hirer hereunder. If damages are due to negligence of the Hirer, the Hirer will be liable for the standard insurance excess liability, plus loss of revenue at the prevailing daily rate (max 5 days), diminishment of value, towing, transfer to warranty approved repairing garage, storage, impound fees, regardless of fault or negligence of the Hirer or any other person, and regardless of whether damages are a result of an act of God during the hire period. The Security Deposit shall be forfeited. Owner shall have the sole right and responsibility to repair the Vehicle. If Vehicle is not returned to the original collection point (as indicated on the motor rental agreement) without the written consent of the Owner, Hirer will be liable for full cost of repatriation of the vehicle. If Hirer breaches this agreement, the Hirer agrees to cease using Vehicle and to pay all expenses incurred by Owner in returning Vehicle to the rental collection point. Complaints Procedure Complaints should be submitted in writing to be received by the owner within 28 days of the end of the period of hire to allow an effective investigation to ensue all periods of hire are Subject to Final Audit. This agreement is governed by and construed in accordance with the Laws of UK. All disputes arising out of or in connection with the agreement shall be subject to the non-exclusive jurisdiction of the UK Courts. If full payment is not made on the day of collection the account will be passed to our collection’s agency incurring an extra charge of 15 % (+VAT) of the total balance due. Hirer agrees as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts. Definitions “Animals” means all animals other than guide dogs are required to be approved by the Owner at the time of booking 1 dog welcome unless agreed otherwise with owner. “Consequential Loss” means in the event of cancellation or replacement of the vehicle, the owner will not be liable for any further loss or damages or consequential losses arising which is not reasonably foreseeable more than the Vehicle Hire Charge. “Driver” means the named Driver(s) insured to drive the Vehicle. In the case of business rental this Agreement is entered into by the Driver for and on behalf of the Hirer. “Hirer” means the person whose details are listed on the Booking Confirmation Details and any person whose credit card is presented in payment of the Hirer’s charges. “Insurance Excess” means excess is payable per incident by the Hirer if the estimated cost of repair for each incident exceeds this amount. In the event of an incident, we reserve the right to charge the Insurance Excess, Insurance Administration Fee & Associated Costs to the Authorised Debit/Credit Card. “Non-insurable Damages” means the Hirer is responsible for all damage costs and expenses incurred because of offences against the Road Traffic Act and all costs arising from non-insured damages found during the post hire inspection. “Owner” means Hire Booking Centre whose details are listed above. “Parking” means the Hirer may park one vehicle at the collection location for the period of the hire.All vehicles are parked at owner’s own risk. “Security Deposit” means a 50% payment. Which is required to be paid prior to hire commencement. “Rental Period” means the period of hire as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the Hirer’s/Driver’s possession or control. “Vehicle” means the vehicle as stated on the Rental Agreement and any replacement or substitute vehicle which may be provided at the discretion of the Owner. “Vehicle Insurance” means Fully Comprehensive insurance is included within the Vehicle Hire Charge and is subject to an Insurance Excess.