1. YOUR CONTRACT WITH SAS Motorhomes By hiring our vehicle, you are accepting these terms and conditions IN FULL. It is the Hirers responsibility to familiarise themselves with the Agreement therefore please read this agreement carefully. If there is anything you do not understand or do not agree with please raise it with Michael prior to the commencement of the Hire. 2. BOOKING CONFIRMATION AND PAYMENT An initial payment of 25% of total hire cost is required to confirm the booking,the balance of your hire price is payable 2 weeks prior to the start date of the hire, or at the time of booking if you book less than six weeks from the start date of your hire. Payment is to be made via Bank Transfer or via PayPal. Any documentation you are requested to provide must be received 2 weeks prior to the start date of your hire or within two days of booking if less than six weeks from the start date of your hire. Failure to provide full payment and documents as above will result in the booking being cancelled and the loss of your deposit. Drivers must be aged between 25 and 70 years of age and have had a full driving licence valid for the relevant vehicle for at least three years prior to the commencement of the hire. Drivers who passed their test after 1996 are restricted to the weight of motorhome they can drive, 3500kg. C1 Category is required for above 3500 KG Drivers must be free of endorsements on their licence except for minor parking offences or speeding offences any more than 6 points on their licence may be subject to an additional insurance surcharge. Taking the motorhome abroad is not allowed unless agreed in advance in writing or email by SAS Motorhomes. European Insurance and breakdown cover incurs additional costs. 3. CANCELLATIONS All cancellations must be notified in writing or by email to SAS Motorhomes, but please call us immediately to inform them as this will improve the chances of re-hiring the motorhome. If notification of your cancellation is received more than six weeks before the start date of your hire you will be refunded in full less the initial deposit of £250. If notification of your cancellation is received less than six weeks before the start date of your hire. all monies paid and due are not refundable and you are still liable for any sums not yet paid. SAS Motorhomes will do all it can to re-hire the motorhome and if they are able to do so, you will be refunded up to a maximum of your total hire less your initial deposit, subject to the amount SAS Motorhomes is able to re-hire the motorhome for. 3.1 IN THE EVENT OF CANCELLATION BY THE OPERATOR DUE TO COVID-19 In the situation where an unforeseeable situation occurs which is unavoidable by SAS Motorhomes, whereby the motorhome is not available SAS Motorhomes is not permitted to hire out the motorhome as a result of UK ,Welsh or Scottish Government restrictions then all monies paid to date will be returned in full. However, SAS Motorhomes will not be held liable for any additional costs or compensation. SAS Motorhomes entire liability will be strictly limited to the return of all monies paid . 4. COLLECTION AND DELIVERY TIMES Unless otherwise agreed SAS Motorhomes, the motorhome will be available on the day of hire from the agreed location at a pre-arranged slot no earlier than 8.00am and must be delivered back to the agreed location no later than 5.00pm on the last day of hire. Please allow 1 hour for handover of the vehicle on collection day and up to 1 hour on return of the vehicle for post inspection and for you to empty your belongings if needed. Vehicles must be returned clean, in the same state and condition as received on handover and with the vehicle fully cleaned inside, toilet cassette emptied and clean, waste water emptied and a full tank of diesel, if this isn’t the case then the relevant additional charge will be made. EARLY COLLECTIONS To Be Prior Agreed with SAS Motorhomes LATE RETURNS These can have a significant impact on the next hire. If you fail to return the motorhome by the agreed time agreed you will be liable to additional daily hire charges. There are no refunds for motorhomes returned early. Bearing in mind vehicles need to be cleaned, maintained & ready for collection for the next hirer. If you feel you may need extra time for your journey back to our base especially when travelling on longer journeys and including time to re-fuel etc, then we advise booking an extra day’s hire at time of booking to guarantee the vehicle for the travelling time required and to avoid late charges. Page 3 of 10 OPERATOR COLLECTION: If the vehicle has to be collected from any location by SAS motorhomes for any reason outside of the control of SAS motorhomes a charge of £55.00 per hour will be charged in addition to all fuel charges which will be charged at the rate of £00:60 per mile for any vehicle used to aid the collection. These charges apply for all travel connected with the collection of the vehicle. 5. AVAILABILITY Vehicle is Available for Collection Between 8 .00am -5.00 pm 6. EVENTS BEYOND THE OPERATOR’S CONTROL Unfortunately, events beyond SAS motorhomes control occasionally affect bookings. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which SAS motorhomes could not, even with all due care, foresee or avoid, SAS motorhomes do not accept responsibility or pay any compensation, costs or expenses where the performance of your contract with the SAS motorhomes is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond SAS motorhomes control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result. 7. SUITABLE PERSONS SAS motorhomes has the right to refuse to hand over a motorhome to any person who, in the reasonable opinion of SAS motorhomes, is not suitable to take charge. In such cases, all hire charges paid will be refunded in full but SAS motorhomes has no further liability. The minimum age for a Hirer is 25 years old and the maximum age is 70 years old. 8. PETS The transporting of pets in the motorhome is allowed but must be prior agreed with SAS Motorhomes. If no permission was obtained and it is determined that pets were carried on the vehicle during the hire period The Operator reserves the right to make an appropriate charge. At no time should pets, if allowed, be left unattended in the motorhome or allowed onto beds and seating areas. 9. SMOKING Smoking in the motorhome is ILLIGAL, any infringement will incur a minimum cleaning cost of £500. Page 4 of 10 10. RENTAL PERIOD You will have the vehicle for the rental period shown in the agreement. If you do not bring the vehicle back prior to the agreed time you are breaking the conditions of this agreement and may invalidate the insurance. An additional charge may be applied for late return. 11. YOUR RESPONSIBILITIES You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel. You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle. You must not let anyone work on the vehicle without SAS Motorhomes permission. You must let SAS Motorhomes know as soon as you become aware of a fault with the vehicle. You must bring the vehicle back to the place agreed, at the time agreed and remain responsible for the vehicle until this time. A SAS Motorhome representative must see the vehicle, to check that it is in good condition prior to leaving. You will be responsible for repairs if: The vehicle needs more than our standard valeting (cleaning) including, but not limited to upholstery, furniture, bathroom, floors, cab etc. You have damaged the vehicle in any way, inside or out. Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle. You are responsible for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault. If the hirer is found to have damaged the vehicle through negligence, and/or no other vehicle was involved, the hirer will be responsible for FULL RECTIFICATION COSTS. The items that are not covered by the insurance include, but are not limited to; interior fitments, spills or damage to upholstery, front and rear bumper, overcab mouldings, cabin structure, roof lights, windows, wing mirrors and external doors, vehicle engine, (other than wear and tear), incorrect fuel or fuel contamination, fuel in the fresh water system and running out of fuel, fresh water in the fuel system and all charges resulting from these points. Page 5 of 10 You are responsible for any/all Parking fees, tolls, congestion, ULEZ and fines eg: PCN whilst on hire. The hirer agrees to pay SAS Motorhomes upon receipt of receiving these. The vehicle must be returned fully cleaned internally including the oven, grill, hob area, fridge, all surfaces, cupboards, tables, floor, cab area, shower and toilet areas and all external lockers. There is no requirement to clean the outside of the vehicle. Failure to return the interior of the vehicle clean will incur cleaning costs of up to £200:00. 12. CONDITIONS FOR USING THE VEHICLE The vehicle must only be driven by you and any other driver named on the hire insurance policy, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence. You or any other authorised driver must not:  Use the vehicle for hire or reward;  Use the vehicle for any illegal purpose;  Drive on any roads/surface other than sealed tarmac or hardstanding/solid ground;  Use the vehicle for racing, pace making, testing the vehicle’s reliability and speed or teaching someone to drive or for stop/start events such as use as a support vehicle for cycling tours etc.;  Drive on beaches or bogged grass/fields or submerse in water or saltwater;  Use the vehicle while under the influence of alcohol or drugs;  Drive the vehicle outside England, Scotland and Wales, unless we have given you written permission;  Carry on board any fireworks, corrosive or flammable products, gases and hazardous liquids;  Hide or conceal any damage that has occurred by yourself to any part of the vehicle especially in instances where damage may not be instantly visibly obvious. EG undercarriage The total number of people that can be carried in the vehicle is limited to the total number of seatbelts fitted. This is a legal requirement – you must not carry anyone that is not using a seatbelt. 13. CHARGES Charges are based on the HIRE price list at the time of booking. You will be charged for: a. The rental and any other charges we work out according to this agreement. b. A charge for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault, subject to the cover provided by the hire insurance. c. Any charge for loss or damage resulting from you not keeping to condition 11. Page 6 of 10 d. You must empty the toilet cassette and the grey water tank at the end of the hire period. There is a £75 charge for un-emptied/cleaned cassettes and a £35 charge for un-emptied grey water tank. e. A refuelling service charge if you have used, and not replaced, more fuel than was supplied originally. The charge is based on the cost of the fuel plus £20. f. Gas is included, but should you need to replace an empty bottle during the course of your hire, this is your responsibility to do so but retain the receipt and you will be refunded the cost of the gas. g. All fines and costs (including court costs) for parking, traffic or other offences, congestion charges, (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay any costs and reasonable administration charges which arise when SAS Motorhomes have to deal with these matters. h. Any other fees/charges inc. costs incurred by SAS Motorhomes as a result of breach of these terms & conditions. i. Daily rental period costs for loss of hire if a vehicle is off hire for accident repairs as a result of damage by you. 14. SECURITY BOND (DEPOSIT) A security/damage deposit of £500 (UK hire), £1,250 (extended hire period) and £1,500 (EU hire) is payable by cleared funds three (3) days prior to collection of the motorhome. Damage to the motorhome (externally or internally) will be deducted from this deposit to cover costs of repairs/fitments or the insurance claims excess as described in these terms and conditions. You agree that the deposit is payable in full as a condition of hire, payment to be made to SAS Motorhomes by cleared funds prior to collection of the vehicle. The deposit will only be retained by The Operator if, on return of the hire vehicle, it is found that damage or losses have been incurred. In such an event, the deposit is retained by SAS Motorhomes, who will place it in its account until the claim or dispute is settled. The agreed amount for the repair/s or item/s will be kept by SAS Motorhomes with the balance of the deposit (if any) refunded to you. The deposit will be refunded within 7 days of the return of the vehicle if returned damage free and no penalty/legal/infringement costs have been incurred. The insurance policy excess liability is £500.00 in respect of each and every individual incident resulting in damage to the vehicle, the hirer shall pay to SAS Motorhomes an amount up to the appropriate excess on such insurance, towards or in settlement of the cost of making good any such damage on a full indemnity basis and the cost and expenses incurred by SAS Motorhomes in proceeding to recover the same from any Third Party. In the event of the Owner receiving from any Third Party any part of the amount of such costs, and provided the hirer shall have performed his/her obligations hereunder, SAS Motorhomes shall repay to the hirer the like part of such excess. In the event of damage the following charges may apply: a. The prevailing daily hire rate (maximum 5 days per incident) plus other associated charges, if applicable, transfer to warranty approved repairing garage and for the time incurred by the repairing garage to carry out the required repairs arising from an incident, even if an account is forwarded to a third party. b. Hirer is liable as the bailee of the vehicle in respect of any fixed penalty offence committed in respect of that Vehicle under the Road Traffic Act 1988 and Road Traffic Offenders Act 1988; any excess parking charge which may be incurred in respect of that Vehicle in pursuance of an Order under Sections 45 and 46 of the Road Traffic Regulation Act 1984 or the Road Traffic Act 1991 during the period of hire; All parking, road-traffic or other legal violations are subject to a minimum £25.00 administration fee per incident. c. In the event of break in or theft of the vehicle, the insurance excess is £500.00,the hirer will be liable for associated administrative fees, plus loss of revenue at the prevailing daily hire rate (max 5 days), transfer to warranty approved repairing garage and storage fees. d. If Vehicle is stolen, it should be reported to the Owner immediately and in any event within 24 hours. It should also be reported to the Police immediately and a crime reference number should be obtained and provided to Owner. e. In the event of fresh water tank contamination, the insurance excess liability is £500.00. f. Although the vehicle is comprehensively insured, this does not cover personal items/losses. We strongly advise you to take out personal travel insurance cover prior to your hire. g. Owner’s costs, including reasonable legal fees where permitted by law, incurred collecting payment due from hirer hereunder. h. If damages are due to negligence of the hirer, the hirer will be liable for the standard insurance excess liability of £500.00 plus administrative fees incurred. i. If the hirer breaches this agreement, the hirer agrees to cease using Vehicle and to pay all expenses incurred by Owner in returning Vehicle to the rental collection point. 15. THE HIRE INSURANCE The motorhome is insured for the period of the hire (except in the event of negligence) A copy of the insurance policy is provided from SAS Motorhomes on collection of vehicle. It is strongly recommended that you take out your own personnel travel insurance policy as you would for any holiday to cover all eventualities such as protection of personal belongings, injury, as SAS Motorhomes does not cover this on their insurance.