SECURITY DEPOSIT – Our standard security deposit is £750.00 and is required to be paid of day of departure and returned at the end of the hire period after satisfactory vehicle inspection. In the event that the conditions are not acceptable the following charges will apply : Toilet not emptied and cleaned £150.00 Grey wastewater tank not emptied £20.00 Unclean toilet/bathroom £150.00 Unclean interior £75.00 Fuel is not at level as at collection £50.00 plus cost of the fuel Smoking in vehicle £300.00 Parking/speeding or any other actions that contravene the road traffic act, that are not limited to but include bus lane, traffic lights at red or any endorsable item will be charged at £25 for administration purposes. Any damages or breakages found that have not been reported will incur a £25 administration charge. DRIVERS TERMS – Drivers must be over 25 -75 with full UK driving license and held driving license for minimum two years with category B to drive up to 3500kg (standard driving license) No major endorsements, if you have any endorsements we would need these declared on booking form to consult with insurance company. Upon collection of vehicles all drivers must provide: Valid photo card driving license Valid UK DVLA check code 2 Proof of address (must be dated within 90 days of the hire date). The address & name on all documents must match. COLLECTION AND DROP OFF – Collection and drop from our premises: drop off time is 8am -11 am and collection time is 3pm, please note charges apply for late drop off unless has previously been agreed by both parties, as this has a knock-on effect for turning round vehicles for next customer. Up to 30 minutes late: £25.00 30 to 60 minutes late: £50.00 Over 60 minutes late: £100.00 INSURANCE – All prices quoted include insurance, our excess is £750.00. All drivers must be listed on booking form. On return of the vehicle an inspection will be done, and any damage noted and advised if any deductions would be required off the security deposit. Any damage to the vehicle that is not covered by insurance claim would be deducted from security deposit taken, this includes any loss of equipment, and. A charge of £50 per hour labour rate to any in house repairs required. Any accident must be reported to us immediately. Any damage to tyres, wing mirrors and windscreen and any theft of personal property is not covered by our insurance, this would be at your expense. We suggest travel insurance for your personal property. Interior furniture and fittings are not covered for any loss or damage, these items will be charged at the cost of replacement, unless damage directly caused by accident. Any person driving the motorhome who is not listed on the rental agreement will invalidate the insurance. Any damage occurred will be sent to body shop for assessment and costing prior to any charge being made. If damage to roof section, anything above the windscreen level will be charged at the full cost of repair as this is classed as negligent and is not covered by the insurance, and these can be expensive repairs. In the event of charges exceed your security deposit you will be charged the additional amount and this payment is due immediately. Any damage to the engine due to fluids not being checked correctly or regularly, or incorrect fuel will be charged at full costs of repair. Any event which deems the vehicle unusable will be liable for loss of use and charged at daily rate. CANCELLATION CHARGE – If in the unfortunate event you require to cancel the following applies: All deposits are non-refundable. More than 4 weeks before travel we will only charge your deposit. All other monies will be refunded Less than 4 weeks before travel you will forfeit the full balance. Failure to pay balance when due 6 weeks before departure will be treated as cancellation and deposit and forfeit all sums paid. We are happy to look at each cancellation individually due to differing situations of cancellation. PET POLICY – We do not allow pets, due to other customers which may have allergies. If you do want to take a pet with you, then please contact us as we may be able to help. OUR OBLIGATIONS – If for any reason our motorhome becomes unavailable due to previous hirers or you having an accident/breakdown/fire/theft /mechanical issue /electrical issue or weather we will do everything possible to supply a motorhome of similar size and spec. If this is not possible, we will offer a full refund for any whole days for which we cannot provide you with a motorhome. If breach of Terms & Conditions have occurred, we reserve the right to not refund any monies at all. Betty B’s Motorhome Hire Ltd will have no obligations whatsoever with regards to refunding any monies paid by hirer for campsites, events or any other ongoing travel arrangements, or any other circumstances. In the event of a breakdown, we have full UK and European breakdown cover. NO SMOKING POLICY Smoking is not permitted inside the motorhomes, if this happens you will be charged £300.00. CUSTOMER VECHICLES We have parking on our premises where you are able to leave one vehicle, this is parked at your own risk and keys must be left with us. We reserve the right to alter the rates and conditions at any time. We also reserve the right to refuse or cancel a hire to any person without warning or explanation. Additions to, or alterations of the terms of this agreement shall be null and void unless agreed upon in writing by all concerned parties.