PAYMENT Please refer to Leisure Rentals Direct policy for payments. A security bond of £150 is payable with the final balance of your holiday. The security bond is refundable upon full satisfactory inspection of the caravan (no damage or loss and that the lodge is left clean and tidy as found). Charges will apply where extra cleaning is needed. CANCELLATION Please refer to Leisure Rentals Direct for cancellation policy. ARRIVAL AND DEPARTURE TIMES Check in time is from 2.00 pm. We like to meet our guests personally so we will be in touch with you on the day to obtain a more accurate time for your arrival. Check out time is 10.00 am unless otherwise agreed prior to day of departure. On the day of departure, you must vacate the lodge no later than 10.00 am unless otherwise agreed prior to day of departure If you have not vacated by 10.15 am a charge of £5 per half hour may be applied and deducted from your security bond. GROUPS OF YOUNG PEOPLE We regret that we are unable to accept bookings from groups of people under the age of 25. Stag and hen parties are not allowed under the Park’s policy and you will be asked to leave immediately. NUMBER IN PARTY – must not exceed 4 guests COMPLAINTS Any complaint must be notified immediately so that an investigation can be made if necessary and any remedial action taken if required. Complaints will not be accepted after the holiday is over. LIABILITY We the owners will not be liable for any injury or death, loss of property or damage suffered by the hirer or any member of your party, your belongings are also your responsibility during your stay. LOSS, DAMAGE AND CARE OF THE LODGE The hirer is responsible for any loss or damage to the lodge (reasonable wear and tear excluded) for taking good care of the property and leaving it in a clean and tidy condition. Should it be found that an excessive amount of cleaning is required a charge will be made and deduced from the security bond. INVENTORY On check-in you will be asked to sign an Inventory for all contents, fixtures and fittings at the Lodge and this will be checked again after your departure. If any items are missing or damaged then we reserve the right to make deductions from the Damage Bond. GAS/ELECTRICITY This is included in the agreed hire price. However, please be mindful of wasting gas and electric in the property due to the ever increasing prices and we ask that you turn heating off when going out and bedtime. If it is found that there has been excessive and unnecessary use during your stay we reserve the right to make deductions from the damage bond. CHARGING OF ELECTRIC VEHICLES IS STRICTLY PROHIBITED AT THE PROPERTY. THIS ALSO VIOLATES THE PARK’S LETTING RULES AND YOU WILL BE ASKED TO LEAVE IMMEDIATELY. SECURITY When leaving the lodge unattended and at check out all doors must be locked and windows closed. In the unlikely event that you lock yourself out of the lodge during your stay you will be charged £50 for us to attend with replacement keys. On departure the key/s must be placed in the key safe. Code to be provided on check-in. LINEN Please bring your own towels. Bed Linen is provided and beds will be made up on arrival. Tea towels and hand towels are provided PETS No pets are permitted. PRAMS/PUSHCHAIRS/BYCYCLES/MOBILITY SCOOTERS These are not permitted in the holiday home under any circumstances and must be kept in your vehicle or on the outside decking area. SMOKING/VAPING Smoking or vaping is not permitted in the lodge. You may smoke or vape outside but please dispose of them responsibly and carefully and not within the bins inside the lodge. ACCESS The hirer must allow owners and agents reasonable access to the property. On check-in you will be required to sign a copy of these Terms and Conditions together with the Inventory.