The hirer acknowledges that the hire of the caravan from DMS Leisure is subject to the following terms and conditions: 1. Family hire only. All bookings must be made by a person over 21 years of age. Bookings for single sex groups and groups of people under 21 years of age will only be accepted by prior agreement. 2. The owners reserve the right to terminate your accommodation if, in their opinion, any person behaves in a way prejudicial to the well-being of others. No refund of any monies will be offered should this happen. 3. The total number of people staying in the accommodation shall in no circumstances exceed the capacity of the caravan. 4. Any breakages or damage to either the contents or structure of the caravan must be reported and may be chargeable, allowances are made for accidents. 5. Although cleaners are employed it is the responsibility of the hirer to maintain the caravan and its contents to a reasonable standard during their stay, should the hirer fail to do this and the caravan is left unable to be re-let, we are entitled to recover reasonable repair expenses and any loss of rent. 6. No bedding, upholstery or mattresses are to be taken or left outside. 7. Pets are allowed in selected accommodation only with advance booking. (additional fee payable for pets). 8. By confirming a booking you are responsible for your party and their conduct and agree to abide by the site rules. 9. All deposits and balance payments are non-refundable. Should you cancel after you have paid your balance, we will only offer a refund if we are able to re-let your caravan for your reserved dates. In all cases your deposit is non-refundable. You are advised to take out your own insurance to cover this. 10. A non-returnable deposit of £50 is payable per caravan per week/short break. In paying your deposit you agree to pay your outstanding balance in full 6 weeks prior to your holiday date. Should you fail to pay this we will re-let your reserved dates without any notification. 11. DMS Leisure does not accept any responsibility or liability for any injury, damage or loss caused to any person/persons or property belonging to the hirer or any third party during their stay. 12. The hirer is responsible for taking out their own private insurance to cover their own personal item/ contents during their stay. 13. Any complaints regarding the accommodation or any shortage or defects must be reported within 24 hours of arrival otherwise we will be unable to investigate the matter properly. 14. Whilst every effort is taken to ensure the accuracy of the description of the accommodation and that any information given is correct, we are free to change your accommodation at any time although any replacement will be of equal standard. 15. We cannot accept liability for problems outside of our reasonable control such as breakdowns of domestic appliances, plumbing etc. Although every effort will be made to rectify problems as soon as possible. 16. In the unlikely event that you have any problems with your gas, water or electric supply during the evening there is no on site cover after 5pm each day, your problem would however be rectified as soon as possible the next day. 17. The hirer may check in no earlier than 3pm on the day of arrival. You must vacate the accommodation by 10am on the day of departure. If the times are not adhered to an extra days rent may be charged. 18. The latest check in time is 5pm. If you envisage arriving later than this please telephone in advance so arrangements can be made for the collection of keys, it is your responsibility to contact us regarding these arrangements; the park does not offer a 24 hour reception service.