Accommodation - Terms and Conditions of Hire Your contract is with the Owner (“we”, “us” and “our” in these Accommodation Conditions) of the property @ Presthaven Sands (“the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party. These Accommodation Conditions form the basis of your contract with us so please read them carefully. Nothing in these Accommodation Conditions affects your normal statutory rights. PLEASE NOTE that we have no connection with Haven and/or Bourne Leisure These Terms & Conditions form part of the Contract between you (the Hirer) and the Owner of the accommodation as named on your booking confirmation. It is important that you read them and understand their contents. Arrival at The Caravan On arrival it is important that you check everything is up to standard and there are no damages. If there is anything of concern this must be reported to the owner straight away. The caravan is cleaned to the highest standard and photographs are taken of every room after cleaning. Mistakes can happen and will be rectified to the best of our ability. Any complaints regarding cleanliness or damage reported to us after your stay will not be upheld. Dates of Hire The length of hire is as agreed between the parties and is stated in the booking contract. Any unauthorised use of the caravan by the Hirer outside of these dates and times is chargeable and may result in the forfeit of some, or all, of the refundable bond paid by the Hirer. This includes checking in before the stated check in time of 3pm and checking out after 10am. Occupancy The caravan may only be used by the persons listed on the booking form. The Lead Guest will be responsible for the entire party. Should it be brought to our attention that there are other persons staying in the caravan whom are not stated on the booking form we reserve the right to ask you to leave immediately without compensation having broken these terms of hire. Being a family park, we only accept bookings from family groups. For the reasons of hygiene and the comfort of other guests, we do not allow smoking, this includes the use of E-cigarettes and vaping in the caravan. Pets are not allowed, unless agreed in advance. Cleanliness of the Caravan The caravan must be left clean and tidy. When we let our holiday home to you, we ensure that it is clean and that you have everything you need. Clean and Safe An enhanced cleaning routine is carried in readiness for your arrival. This pays particular attention to high touch areas around the caravan. When you check out and we return to our holiday home we expect to find it left in a clean and tidy condition, with ALL rubbish removed. Any blatant damage, or cleaning costs incurred, signs of smoking, damage to fixtures & fittings to the accommodation must be paid for by the Hirer and may result in the forfeit of some or all of the security bond. If it is found that pets have been brought into the caravan, we reserve the right to withhold the whole of your refundable bond, as additional deep clean will be required. Contents and Soft Furnishings It is not permitted to remove any item from the caravan during your stay to be used outside. All chairs, cushions, bedding etc must remain in the caravan. Any extra cleaning required due to these items being used outdoors will be deducted from the refundable bond. Windows and Doors It is essential on check out that you check that all windows and doors of the caravan are closed and securely locked. We have on occasion arrived to find these unlocked and open which would invalidate the insurance and could also cause damage to the caravan due to weather conditions at the time. We reserve the right to hold you responsible for any loss or damage that may happen to the caravan, and/or contents thereof, due to the windows and doors not being securely locked. Behaviour If, in the opinion of the Owner (or our representative) or the Park Manager/Staff, any member of your party is guilty of conduct prejudicial to the wellbeing of others or our caravan, the Owner or the park manager/staff may re-take possession of the accommodation immediately, without compensation to the Hirer. Smoking For the comfort of the Owner and our guests are caravan is NON SMOKING. Any guests found to have been smoking in the caravan will forfeit the security bond. Please ensure you smoke away from any open windows or doors. This includes any evidence of smoking such as tobacco, cigarette papers etc inside the caravan. All used cigarettes should be disposed of properly. Any debris found surrounding the caravan from a guest smoking will be chargeable from your bond. BBQs Due to the risk of fire it is not permitted to use a BBQ in close vicinity of the caravan. Do not bring any flammable material into the caravan which may be a fire hazard. Disposable BBQs are not permitted. Play Passes Play passes are not included in the caravan hire cost. If required, these may be purchased from the main reception on arrival. Please note that should you wish to use the complex Play passes will be required and are subject to availability. WIFI WIFI connection at times can be intermittent due to network coverage and result in slow download speeds, this is a network issue and is out of owners control. Inventory The caravan will have an inventory relevant to the maximum number of guests allowed in the accommodation. Should any damage occur you should inform us immediately. The inventory will be checked once you have checked out. Should there be any damaged items which we have not been informed of and/or any missing items the Hirer may forfeit some or all of your refundable bond. Accidents We understand that accidents happen from time to time but these must be reported to us immediately. Should any accidental damage not be reported to us and this is found on checking the caravan by either ourselves or our cleaner the cost of replacement/s will be deducted from the refundable bond. The owner may also seek to recover any additional costs required to replace any items above the value of the bond. Keys The keys for your accommodation will be in the key safe at the property. These should be removed from the key safe for use and the key safe closed and the numbers shuffled. On check out the keys should be returned to the key safe and again the numbers should be shuffled. Any lost keys will be charged at £15.00 per set. Personal Belongings We will not be held responsible for any items that are left behind after your stay and will arrange for the disposal of such items. On check out please ensure that you have collected all of your belongings. Hybrid Cars We are really happy that some of our guests are using hybrid cars to protect our environment. Haven have charging stations onsite. We would respectfully ask our guests not to charge your cars with our holiday home electricity. This is our family holiday home and we do not want to receive a large electricity bill at the end of the season. Should it be brought to our attention that this has occurred the refundable bond will be withheld to cover for the extra costs. Warning - Chargers & E-Cigs Due to the serious fire risk chargers present, please ensure that after charging any devices or E-Cigs that all chargers are removed from the plug sockets. Checking Out - these guidelines must be followed on checking outThe cleaning company must be able to access the accommodation at 10am on your departure date. You must vacate the accommodation on time. All beds must be stripped, and bed linen placed in the bag provided (if no bag is provided this must be left in the shower room) Heating must be turned off All rubbish must be removed to the refuse areas on park All food and drink should be removed from the fridge / freezer & cupboards. This should be taken home with you or taken to the refuse areas on park All crockery, cutlery & any other used items are to be washed, dried and put away Floors should be swept of any debris Toilets should be checked and cleaned of any human (or other) waste All windows and doors should be securely locked Key to be returned to key safe, securely closed and code shuffled Security Bond On inspection of the caravan after your stay and if there is no evidence of negligence on the Hirer’s part as per these terms, your £100.00 damage bond will be returned to you by bank transfer. Your account details will not be stored anywhere after the transfer of the bond has taken place. Deductions will be made from the security bond for any extra charges levied by the cleaning company in relation to the following • Late Check out - vacating the accommodation after 10am = £25 • Bed Linen - bed linen not removed as requested = £15 • Rubbish removal - any rubbish that is left behind and needs to be disposed of - £10 per bin bag • Removal of food from fridge/freezer & cupboards for disposal = £10 • Unwashed crockery, cutlery & any other used items = £10 • Soiled mattresses/pillow & mattresses protectors/bed linen = £25 Please note any disputes regarding the refund of the bond are between you (the guest) and the Owner of the property.