Terms and Conditions Drivers On collection of the Motorhome the hirer/1st driver will need to present their driving license, (both parts) if new style photo card, and also 2 additional forms of identification, one a photo id e.g., passport and one a recent (within last 3 months) home id showing name and current address e.g. bank statement, phone bill, utility bill etc. We will require your consent to conduct any checks we deem necessary to confirm your identity and proof of your address. This may include contacting an information reference agency such as Experian. We will request this information from you on confirmation of booking, so that we can complete the paperwork before you arrive. You must also bring all originals with you when you come to collect the Motorhome. Drivers must be aged between 25 and 70, and have held a full license for a minimum of 5 years and be in good health. Any endorsements (points) showing on a license will be considered on an individual basis, normally 3-6 points for speeding or traffic signal violations will not create a problem, but please check with us for confirmation of any additional insurance loading. For visitors from abroad, licenses need to be in English or an International driving permit needs to be presented with your national license. The final decision on suitability to drive resets with the company. No one other than the drivers named in the insurance proposal form may drive the hire vehicle. Insurance Our Motorhomes have comprehensive insurance on the UK mainland for the named drivers listed on the hire agreement for the period of the rental. Please note this does not cover your personal property and you are advised to arrange holiday insurance. Rentals to Ireland or Western Europe are not a problem; we need to know in advance so that we can obtain a green card and vehicle on hire certificate. Travel outside the EU is not permitted. If you are late in returning the Motorhome, a penalty of £75.00 per/part hour may be charged, this is partly to cover extending the insurance to avoid you driving uninsured and as compensation for the inconvenience caused to arranging a Motorhome for the next customers holiday. There are no refunds for early returns. When the vehicle is unattended, it must be locked, deadlocked and alarmed. Keys must be removed from the ignition when the vehicle is stationery. A £500 damage deposit will need to be paid before the start of the hire. If the Motorhome is returned undamaged with a full inventory, full of fuel, reasonably clean with the waste water and toilet empty the deposit will be refunded to your card within 72 hours of return of the Motorhome (it may take longer to appear on your statement). This deposit can paid by transfer or cheque a week before the hire date card. In the case of accident or damage your liability is up to £500 per accident or incident and in the case of theft or write off you will be liable for up to £500. Damage caused to tyres/wheels, wing mirrors, glass, underside of the vehicle or overhead damage (defined as over 6feet/1.85metres) or the filling up with the wrong type of fuel will be the hirers' responsibility and is not covered by our insurance. In the case of damage due to negligence or in the case of damage to the interior, the full cost of rectification will be charged. You must inform Matlock motorhome hire immediately of any Issues, Accidents, Incidents or Faults with or relating to the Vehicle or Hire. Booking Bookings can be made by phone or in person, our booking form must be completed and a deposit of £250 per rental week will need to be paid within 7 days of your initial request. Confirmation of your booking will then be posted or emailed. The balance of the rental costs will need to be paid 6 weeks before the start of your hire. Cancellations Should you need to cancel your rental we will endeavour to rehire the Motorhome, if successful will refund your payments less a £50 administration fee. However if we are unsuccessful in re-hiring the Motorhome; If the cancellation is more than 6 weeks prior to your booking, you will forfeit your deposit. If you cancel less than 6 weeks before your booking you will forfeit the deposit and any hire fees paid We recommend you take out adequate insurance to cover unforeseen cancellation. If, on arrival to collect the Motorhome, your license is unacceptable due to endorsements, defacement or incorrect vehicle categories, no monies will be refunded. Motorhome Collection and Return Collections We are quite flexible about collection days and times. It's your holiday so we will work with you. Please let us know and when you wish to go, and as long as it fits in with other hires, you should be able to collect your Motorhome at a time that suits you. On collection If it’s your first time with a Motorhome, we would like to spend at least an hour with you running through the workings, so you feel comfortable and if you feel you need longer that won't be a problem. We will check your documentation and show you round the Motorhome to familiarise you with the vehicle and its workings. We will agree any damage already present and also the inventory of equipment supplied. Returns When you make your booking, we will discuss a return time. If you are going to be late (or early!) for any reason, please let us know as soon as possible. Quite often the Motorhome will be booked out for the following day (sometimes even the same day), so we do request the you try to stick to agreed times as much as possible. The hire insurance covers you until the agreed time, so if you are late and don't inform us, you may be committing an offence. We may also charge you for being later than the agreed time N.B If you return the Motorhome when it is dark, we will be unable to do an outside check. This has to be done in daylight. Sorry we do insist on you being punctual, as we want to make sure the vehicle is fully prepared for the next hirers to enjoy their holiday. Late returns may incur fees at the rate of £75 per/part hour. As with collection, it takes about an hour for us to check the Motorhome back in and complete the paperwork. On return All of our Motorhomes are hired with a full tank of fuel, and need to be returned with a full tank. If this is not the case a £25 charge will be made plus the cost of the fuel. The waste water empty. The toilet must be empty and clean. If the toilet is not emptied, a service charge of £50 will be deducted from the deposit. The Motorhome will be checked for damage and the inventory for any shortages Breakdowns All our Motorhomes carry full breakdown and recovery cover, in the case of breakdown or accident a 24 hour phone number is provided on the driver’s visor of the Motorhome. The hirer is authorised to spend up to £50 on repairs and will be reimbursed on production of a valid VAT receipt. For amounts above £50 authorisation will need to be obtained from Matlock Motorhome Hire. In the case of breakdowns, which are the fault of the hirer (e.g. filling with the wrong type of fuel), any costs incurred will be the responsibility of the hirer Responsibilities and Liabilities The hirer is responsible for any traffic offences committed against the road traffic act, parking fines or congestion charges whilst the vehicle is in their charge. Any charges becoming evident after the hire will be deducted directly for the customers' credit / debit card. The hirer is responsible for damage to tyres windscreens and overhead damage (damage above 6ft/1.85m). The hirer is responsible for locking doors and windows and setting the alarm when the vehicle is left unattended. Matlock motorhome hire can accept no liability for replacement vehicle costs, travel or accommodation costs or consequential losses from a breakdown or accident. Matlock motorhome hire will make every effort to make sure your reserved Motorhome is ready on time, but in circumstances beyond our control where the vehicle is not available and a suitable alternative is unavailable our liability will be limited to refunding the payments made. When the vehicle is in motion passengers must be seated in the designated seats wearing the seat belt provided, the gas must be turned off and any items not bolted down made secure. Animals Smoking Matlock motorhome hire operate a strictly enforced no smoking policy, If you decide to ignore this policy valeting charges will be incurred as will the cost of replacing any items damaged by or from the smell of cigarettes, pipes or cigars etc. Notwithstanding anything contained herein to the contrary it is hereby understood and agreed that this insurance covers the insured vehicle whilst let out on hire, subject to the following conditions: - 1)The Insured shall verify the identity and permanent address of the Hirer and any other permitted driver by means other than relying solely on the information contained in the Hirer’s or driver’s driving licence and that such person is not amongst the excluded persons enumerated below. 2)The Insured Vehicle shall not be let out on hire to or be driven by: - a)Hirers under 25 or over 75 years of age unless otherwise agreed by the Insurer. b)Hirers aged 25 or over unless a full valid UK/EU driving licence has been held for 24 months. c)Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence endorsed or suspended or penalty points imposed. Parking and not more than two speeding offences in the past 3 years may be ignored. “Spent” convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded. d)Persons who have had their licence revoked by DVLA due to medical grounds or convictions. e)Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer. f)Persons engaged wholly or partly in professional entertainment or professional sports persons. g)Jockeys and persons connected with racing of any sort. h)Undergraduates and/or students under 25 years of age. i)Persons who, whilst driving, have been involved in more than one accident during the past 3 years. j)Foreign Service Personnel other than persons born in the United Kingdom. 3)The insured vehicle shall be driven only by the Hirer or other permitted driver who has completed and signed a Hirer’s Proposal Form immediately prior to any hiring. 4)The Insurer’s form of proposal for Hirer Drive insurance or as otherwise may be specifically agreed shall be completed and signed by each Hirer or other permitted driver. Such proposal shall be forwarded each week to the Insurers. The proposal must be fully completed by the Hirer or other permitted driver in all respects. In addition to the usual declaration and warranty contained in the proposal, the following declaration shall appear on the proposal, namely: - “I further agree to be bound by the terms and conditions of the Insurance which I have seen and read or have had the opportunity to see and read”. If the statements and particulars in the proposal are in the handwriting of any person other than the Hirer or other permitted driver, such person shall be deemed to have been the Hirer’s or other permitted driver’s agent for the purpose of completing the proposal form. 5)The Insured shall be considered as the being the agent for the Hirer or other permitted driver for all purposes in connection with this insurance but under no circumstances shall the Insured be considered as agent for the Insurers. 6)The Insured vehicle shall not be used for the carriage of goods of an explosive, dangerous or hazardous nature or for the carriage of goods or passengers for hire and reward or any other form of profit or remuneration. 7)Any return premium for cancellation of this insurance or following any other amendment to this insurance will be allowed only at the discretion of the Insurer. Subject otherwise to the terms, exceptions and conditions of this insurance