Hire Terms and conditions Our Rental Includes. Volkswagen T4 Campers (not to be taken out of the UK or used for towing) without prior agreement and any additional costs Fully comp motor insurance cover Breakdown and recovery insurance Daily mileage limit to 300 miles Supplied with a full tank of Fuel, and must be returned with a full tank, otherwise a cost of local pump prices + 25% per ltr will be charged Insurance is available for up to two drivers subject to driving license and utility bills 3 months old maximum, confirmation of address confirming deposit address for each driver. INSURANCE COVER Suzannha & Poppy have Full comprehensive insurance for 2 named drivers who meet the insurance conditions. The contents and equipment and other items supplied in the Camper are not covered by the insurance therefore any damage or loss will incur additional costs. Failing to provide correct information may invalidate the insurance cover and render the Hirer liable for the losses however sustained including claims by third parties. The insurance for the Camper is limited to 75% of cover for the consequences resulting from fire damage due to cooking or heating. In this instance, the Hirer is liable for the remaining 25%. In the event of an insurance claim being made, the Hirer is liable for the £500 excess (or excess of a greater amount if notified before the hire period begins) which is due in each and every incident. This excess is taken in the form of a Security excess Deposit at the beginning of the hire period. The hirer will also be fully liable for any repair or replacement of the windscreen and any damaged tires and daily checks for oil and water along with all legal road lights. Costs arising from the loss of the Camper where the keys were left inside whilst the van was left unattended will be payable by the hirer as this is not covered by the insurance. ELIGIBLE DRIVERS Drivers of 25 to 75 are covered by the insurance, other ages can be by agreement and any additional costs. Drivers must have held a full UK driving licence for at least 2 years. Drivers should not have more than 6 penalty points on their licence. Drivers must declare their occupation on the booking form as some restrictions may be applied. Details of all drivers are required. Each driver must bring proof of identification to confirm their address, utility bills less than 3 months old are sufficient. Each driver must bring both parts of their driving licence when collecting the camper. If the driver has an old style licence then a passport must also be submitted as photo identity. ADDITIONAL HOLIDAY INSURANCE We recommend that you take out suitable holiday insurance to cover any cancellation that may arise or any loss of personal possessions due to fire or theft damage to the camper as this is not covered by our insurance. INSURANCE EXCESS A refundable deposit of £500 is payable either; in advance by cleared payment in the form of cheque or the day hire before hire begins by bank transfer. We also require proof of address and drivers licence. The excess deposit will be refunded for the camper at the agreed time and date, in the same condition with the interior and all cooking appliances and equipment clean, a full tank of Diesel. Any breakages or damage to the Camper or missing items will be deducted from the security deposit. A full inventory and vehicle inventory will be provided at the beginning of the hire period and will be checked at the end. Break down cover is available for each of our Campers. If you experience any difficulties please contact us first in-case we can help. In the event of a breakdown, recovery or (where possible) repair services will be provided. If any minor costs are incurred in a repair the hirer is able to spend up to £100 on repairs which will be reimbursed upon production of a VAT receipt on return, provided the hirer was not directly responsible for the problems. Repairs in excess of this amount must be authorized by BUCKS CAMPERS before any work is undertaken. No repairs to the gas or cooker or electrics are permitted without permission from BUCKS CAMPERS. If you do break down, please remain at a safe distance from the Camper until the Recovery assistance arrives. You must not abandon the Camper at the roadside and any costs incurred arising from loss or damage to the Camper whilst it is left unattended at the roadside will be deducted from the security deposit. In the event of a breakdown where no repair is possible within a reasonable time, recovery will be provided to our premises where a replacement van may be offered (subject to availability). PAYMENT AND DEPOSIT A 25% deposit of the full hire which is non-refundable will be required at the time of booking, at this point the camper will be reserved, BUCKS CAMPERS will confirm by e-mail your confirmed booking. Full payment is required 2 weeks prior to the departure date Deposit must be made by a traceable means and with corresponding utility bills in the same address not less than 3 months old The 25% securing deposit and the hire charge, may be paid by cash Cheque or bank transfer. We do not accept cards. At this time Cheques should be made payable to Bucks Campers. CANCELLATION CHARGES If you cancel less than 2 weeks from the hire date then the full booking payment will be kept by BUCKS CAMPERS. If, however, we manage to re-hire the camper for the full cancelled period then a refund will be made. RESPONSIBILITIES OF THE HIRER The hirer is personally liable for all fines and legal penalties (including parking tickets, speeding fines) and road tolls, which are incurred within the hire period. Any charges subsequently notified to BUCKS CAMPERS will be invoice to the hirer for immediate payment and if the deposit is still held we be deducted for the hirer security deposit. Please note the height of the Camper van any damage caused by height barriers is the total liability of the hirer. ADDITIONAL CLEANING The hirer agrees that BUCKS CAMPERS are entitled to charge them an additional cleaning cost if the camper is not returned in a clean condition and requires more than our usual cleaning in order for its return to its pre-rental condition. Smoking NO SMOKING is allowed in any of our campers or awnings any damage caused due to smoking in the Camper or awning will be deducted from the security deposit. Damage caused by smoking is not covered by the insurance; therefore the hirer will be liable for the full cost of repairs up to the value of the Camper and or awning or both. YOUR PETS We are happy to allow up to 2 small dogs or 1 large dog at an additional charge of £10.00 per hire. This is for the additional cost incurred for cleaning the Camper. Pets must be disclosed on our booking form and only those that BUCKS CAMPERS confirm are acceptable may be allowed in to the Camper. Any damage caused by pets will be charged to the Hirer. Pets must never be left alone or unattended in the Camper. KEYS AND FOBS Should hirer lose or damage the keys or the fob or if they are stolen, the hirer will be liable for the total cost and associated costs for replacing the keys. The Camper must remain locked and alarmed at all times when unattended HIGHWAY USE ONLY Our vehicles are for use on made up highways with the exception of the campsite tracks and access roads where care should be taken to avoid damage. Any damage arising from use of the camper off the public highway will be chargeable to the hirer. MODIFICATIONS OR ALTERATIONS Under no circumstances are any alterations or modifications permitted to the camper. CHANGE OF CAMPER BUCKS CAMPERS reserves the right, at its absolute discretion, to substitute the Camper with a comparable replacement. Our liability shall extend no further than to either replace the Camper or refund your hire charge for any days remaining where total use of the Camper has been lost due to breakdown however. If the breakdown has been caused by driver neglect or misuse then no replacement camper or refund will be provided, and the hirer will be responsible for all costs incurred. PICK UP AND DROP OFF The Camper is available for collection from 1400 on the day of hire. Please allow 45 minutes for the hand over. This includes the paperwork and a tour of the Camper. The Camper must be returned by 1100 on the agreed date. BUCKS CAMPERS must be notified of any late return, unless arranged in advance. Failure to do so will incur a cost of £20 per hour. Any further costs incurred due to disruption of the next hirer's holiday due to a late return will be passed onto the hirer. The Hirer acknowledges that having received the Camper in a clean condition with a full fuel tank and in good working order in accordance with the Departure Checklist, the Hirer will return the Camper in the same condition on the return date and time as agreed. The Hirer acknowledges that BUCKS CAMPERS will not refund any monies or have any obligation to provide a replacement Camper if it is returned or the Hirer ceases to have the use of the Camper before the return date for any reason other than a non repairable breakdown YOUR VEHICLE Your vehicle may be parked off road at our address; this is at entirely your own risk. We will not be held responsible for any loss or damage to the vehicle or its contents however so caused.