This Rental Contract is made between Motor Roaming and you (the Hirer), subject to these Terms. 1. Definitions • Within these terms and conditions the following words and expressions shall have the following meanings: • “Booking Deposit” means the booking deposit of £250 per week payable by you to confirm your booking of the Motorhome; • “Daily Rate” means the daily rate used in the Website calculation and payable by you for each day or part thereof that you are late in returning the Motorhome to the Return Point; • “Handover Condition Report” means the joint report undertaken by you and the Owner upon collection of the Motorhome; • “Hirer” means you, the hirer of the Motorhome. All references to “you” means the Hirer. • “Hirer Profile” means your details to be completed by you at the time of booking; • “Insurance” means the fully comprehensive road risk self drive hire insurance for the Motorhome • “Motor Rental Agreement” means the schedule containing details of the Rental Contract which forms part of these Terms; • “Motorhome” means the motorhome as is described in the Reservation Details; • “Owner” means the legal owner(s) of the Motorhome whose contact details will be supplied to you prior to the Pickup Date; • “Pick Up Date” means the date and time which the Hirer is to collect the Motorhome, the standard Pick Up Time is from 9:00am and to be agreed with the owner. • “Pick Up Location” means the place stated in the Reservation Details or subsequently supplied to the Hirer from where the Motorhome is to be collected upon the Start Date; • “Rental Contract” means the contract for the rental of the Motor Home in accordance with and incorporating the Reservation Details and Terms; • “Rental Damage Deposit” means the deposit of £500 (or £1500 for the Grand Panorama) payable by you prior to the pickup of the Motorhome; • “Reservation Details” means, inter alia, the details of the Motorhome, its location, the hire period, the cost of hire, the number of named drivers and travel region as described on the Website and which forms part of these Terms; • “Rental Payment” means the payment due from you to the Owner for the hire of the Motorhome in accordance with the Rental Contract; • “Rental Term” means the period commencing on the Pick Up Date and ending on the date upon which the Motorhome is returned to the Return Point, the standard return time is by 11:00am • “Return Date” means the date and time stated in the Motor Rental Agreement upon which the Hirer is to return the Motorhome to the Return Point; • “Return Report” means the joint report undertaken by you and the Owner upon return of the Motorhome; • “Terms” means these terms and conditions; 2. Your contract Motor Roaming • When confirming your booking, you will be required to confirm your acceptance of these Terms which will govern your rental of the Motorhome. Please read these Terms carefully as they are intended to be and are legally binding. If there is anything you do not understand or do not agree with, please contact Motor Roaming. • If you decide to cancel your booking or do not arrive to collect the Motorhome on the Pick Up Date, charges may be made as are explained in these Terms. 3. Term • The rental of the Motorhome is for the period from the Pickup Date to the Return Date. If you fail to return the Motorhome to the Return Point on the Return Date you are in breach of these Terms and will be charged for every day or part-day after the Return Date you fail to return the Motorhome to the Return Point. • Depending on the season, there is a minimum 3 nights, 4 nights or 7 night hire period. The minimum hire period when travelling overseas is 7 nights. 4. Bookings and deposit • To book a Motorhome you must:- • complete the Motor Roaming Agreement; • complete the Hirer’s Profile; • confirm your acceptance of these Terms; • Authorise payment from your credit/debit card. • Provide copies of all drivers’ licences and proof of address • Provide a damage deposit • Complete and sign the Rental Agreement and Condition Report upon collection and return • Motor Roaming will then confirm your booking by return email to the email address stated on the Hirer’s Profile whereupon the Rental Contract between the Owner and you is established. • Motor Roaming shall deduct from your credit/debit card:- • The Booking Deposit upon confirmation of the booking; and • The Rental Payments less the Booking Deposit four weeks prior to the Pick Up Date. If the booking date is less than four weeks prior to the Pick Up Date, the Rental Payments will be taken upon the booking date and will include the Booking Deposit; and on the Pick Up Date, the Rental Damage Deposit (pre authorisation for this deduction having been given on booking).If anyone, any or all of these payments is rejected or denied then Motor Roaming shall be entitled to cancel the Rental Contract. • Any documentation requested by Motor Roaming must be received at least four weeks prior to the Pick Up Date or, if the date of booking is less than four weeks prior to the Pick Up Date, within 4 days of the booking date. If the date of booking is less than 4 days before the Pickup Date, you must contact Motor Roaming with regard to delivery of documents. • Fees and Payment – In the event that Motor Roaming does not receive any payments requested at least 4 days prior to the Pickup Date, Motor Roaming reserves the right to cancel the Rental Contract and retain all payments made. • It is the Hirer’s responsibility to ensure that the Motorhome Fees, Damage Deposit and any other fees and expenses relating to the Motorhome hire (some of which may be subject to a separate agreement) are paid in full. Unless Motor Roaming agrees otherwise in writing the Fees should be paid in full within 4 weeks of the hire start date, whether directly by the Hirer, or on the Hirer’s behalf by a third party (such as a relative, employer or other sponsor). The damage deposit pre authorisation is due 7 days prior to the hire start date. • We may also want to consider to asking for a landline telephone number for the card holder so that they may be called to confirm they agree to the payment/pre authorisation being taken. 5. Your responsibilities • You must complete and sign a Rental Contract on collection of your motorhome. • You must complete a Handover Report of the Motorhome to identify the state of repair of the Motorhome and any damage prior to its pick up. • You must look after the Motorhome and the keys to it. You must always keep the Motorhome locked securely at all times when unattended, ensuring that you use any and all security device(s) fitted to or supplied with the Motorhome. You must keep the keys about your person at all times. • You must protect the Motorhome against any adverse weather conditions which can cause damage to the Motorhome. • You must ensure that you use the correct fuel for the Motorhome. • You must not sell, rent or dispose of the Motorhome or any of its parts, fixtures, fittings or items added by the Owner or otherwise. • You must not grant to anyone legal rights over the Motorhome. • You must let Motor Roaming know as soon as you become aware of any fault in or with the Motorhome. • You must return the Motorhome to the Return Point on the Return Date. Until the Motorhome is safely returned you will remain responsible for the Motorhome. Motor Roaming will inspect the Motorhome before it is handed back so that we can ensure we are satisfied with the condition in which it has been returned. • You are responsible for any loss or damage to the Motorhome caused by negligence, misuse or otherwise, whether or not such loss or damage was caused by you this would also include punctures . • A Return Report will be completed to identify the state of repair of the Motorhome and any damage upon return. Any points as to the state of repair on which you disagree must be clearly identified. In the absence of such identification, you will be deemed to accept the content of the Return Report in its entirety. • You will have to pay for costs of repair of any interior or exterior damage or loss to the Motorhome or its equipment this will also include punctures. • Before you return the Motorhome you must ensure you have not left any personal belongings in the Motorhome. Motor Roaming can arrange for items to be shipped back but a fee may apply. 6. The Driver • No-one other than you and or any other driver named in the Motor Rental Agreement may drive the Motorhome. • No-one may drive the Motorhome unless they are aged between 25 and 70 years of age inclusive during the Rental Term. • Every driver must hold, and have held for at least 3 consecutive years, a valid UK Driving Licence, other valid National Licence or a valid International Driving Licence. • Every driver must have completed a Hirer’s Profile before driving the Motorhome. • You and any other driver of the Motorhome must not: • Use the vehicle for hire or reward; • Use the vehicle for any illegal purpose; • Drive on any roads/surface other than sealed tarmac or hardstanding/solid ground; • Use the vehicle for racing, pace making, testing the vehicle’s reliability and speed or teaching someone to drive; • Drive on beaches or bogged grass/fields or submerse in water or saltwater; • Use the vehicle while under the influence of alcohol or drugs; • Drive the vehicle outside England, Scotland and Wales, unless we have given you written permission; • Overload the vehicle; • Carry on board any fireworks, corrosive or flammable products, gases and hazardous liquids; • Hide or conceal any damage that has occurred by yourself to any part of the vehicle especially in instances where damage may not be instantly visibly obvious e.g undercarriage •The total number of people that can be carried in the vehicle is limited to the total number of seatbelts fitted. This is a legal requirement – you must not carry anyone that is not using a seatbelt. 7. Rental Damage Deposit • A refundable Rental Damage Deposit of £500 or £1500 (grand Panorama) is payable in advance by you for any damage or loss caused to the Motorhome or its equipment. • The condition of the Motorhome upon its return will be compared against the condition of the Motorhome upon its pick up by reference to the difference, if any, described in the Handover and Condition Report and the Return Report. • Provided the Motorhome is returned to the Return Point on the Return Date in the same condition as at the Pick Up Date with a clean interior and there are no other extra charges, the Rental Damage Deposit will be refunded within14 working days of the date upon which the Motorhome is returned. • Should the Motorhome be returned in a worse condition as at the Pick Up Date, then repairs, replacement or cleaning costs will be charged against the Rental Damage Deposit, up to and including the full £500 or £1500.00 • The following surcharges may be charged to you after returning the motorhome. If you have paid a damage deposit, surcharges will be deducted. If you have not paid a damage deposit, the charges will be taken from the credit card information supplied on your completed cardholder authority. 1. Toilet not emptied £60 2. Upholstery stains £60 3. Dirty interior or exterior £80 4. Ban on smoking not adhered to £150 5. Ban on animals not adhered to £150 • You must pay any and all fines and costs (including court costs) incurred for parking, traffic or other offences, congestion charges (including any costs which arise if the Motorhome is clamped). You must pay to the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay any costs and reasonable administration charges incurred by the Motor Roaming. • Value added tax and all other taxes on any of the charges listed above, as appropriate. • You must pay the Daily Rate for every day or part day for which you fail to return the Motorhome to the Return Point. • You are liable to pay the Insurance Policy Excess of £500 or £1500 per incident if costs of repairs are expected to exceed this amount. • You are liable to pay a minimum administration charge of £50 for damage up to £500, £100 for damage up to £1000 and £200 for damage over £1000. 8. Insurance • Insurance for the Motorhome for the period from the Pick Up Date and time to the Return Date and time as stated in the Motor Rental Agreement is arranged through the Motor • The cost of the Insurance is included within the Rental Payment. • Upon pick up of the Motorhome we will supply you with your Motor Rental Agreement as confirmation of Insurance Cover. • You shall be liable for the first £500 or £1500 of each and any claim(s) made under the Insurance, such sums to be deducted from the Rental Damage Deposit and if insufficient paid by you within 7 days of written demand. • The following are excluded from the Insurance cover: 1. Damage to the windscreen and windows; 2. Damage to tyres caused by braking, punctures, cuts or bursts; 3. Mechanical, electrical, electronic, computer failures, breakdowns or breakages; 4. Loss of use, wear and tear, depreciation in value of the Motorhome after a claim has been made under the Insurance policy; 5. Claims involving fraud or deception; 6. Claims resulting from “taking away” incidents where the Motorhome is taken by a member of your family, household or by someone with a close personal relationship with you; 7. Claims resulting from anyone driving the Motorhome with or without your permission who has not been included in the Hirer’s Profile; 8. Theft as a result of keys remaining in the Motorhome whilst unoccupied; 9. The first 25% of the value of any claim for loss or damage following theft or attempted theft of the Motorhome by the hirer; 10. Loss or damage to, or theft of, the TV, radio, stereo equipment, and aerials; 11. Interior damage including burns to seats, carpets and other damage; 12. Vandalism damage of any kind to the Motorhome; 13. Damage or loss of personal effects within or from the Motorhome; 9. Theft • You are entirely responsible for the security of the Motorhome. You must ensure that, if the Motorhome is left unattended at any time, it is securely locked and parked in a safe, well lit location. You must take every precaution to prevent loss from or theft of the Motorhome. 10. Fuel, oil and gas • The vehicles are supplied with a full tank of fuel and have to be returned full, a charge is based on the cost of the fuel. • The engine oil, water levels and tyre pressures have to be checked at least once in your hire week. • The hirer is also responsible for repair of punctured and damaged tyres and damaged/broken windscreen. • The vehicle is supplied with at least one full bottle of gas, subsequent refills are the responsibility of the hirer who should ensure that, refilled bottles are of the same size and fitting, returned with the vehicle. • Only Calor branded “like for like” bottles should be used. 11. Mileage • Unlimited mileage is included with all bookings, subject to a fair usage policy of 700 miles per week. • When making a booking you must supply a hire mileage estimate which forms part of the Rental Contract. If your mileage estimate breaches the fair usage policy, we may charge you £0.35 per additional mile. 12. Cancellations • All cancellations must be submitted in writing. It is strongly advised that hirers take out their own insurance against any unavoidable cancellation. • The following fees apply in the event of cancellation prior to the hire date. More than six weeks before start of hire – loss of deposit Four – six weeks before start of hire – 20% of total hire charge Two weeks or less – 100% of total hire charge 13. Pick up and return • The collection of the motorhome must be made between 3pm and 5pm on Friday or the agreed Hire day. The motorhome must be returned between 9am and 11am on agreed hire return date. Motorhome will not be available for collection or return at any other time. • Failure to comply with the return time will result in the hirer being surcharged at the rate of fifty pounds (£50) per hour, or any part thereof, for the first 3 hours and the balance of the deposit thereafter, together with any additional costs incurred by The Company. • There is no refund for early return. • The hirer acknowledges delivery of the motorhome and the contents free from any defect or damage and complete other than as specified by the Company. • The hirer is advised to check the motorhome thoroughly before leaving the Company’s premises. • Upon return the condition of the motorhome will be checked for damage, cleanliness, fuel levels, tyres, any hired options, conditions that affect the security insurance deposit and other general conditions. 14. Animals • No animals may be taken on the Motorhome. Please be advised that breakdown recovery agents are not obliged to carry animals in their vehicles. 15. Smoking • Smoking is not permitted. 16. Breakdown • Rac Cover is provided for each Motorhome, information is provided in each 17. Accident • No responsibility is or can be accepted by Motor Roaming for any loss or damage or expense which occurs as a result of any accident • If you have been involved in an accident you must complete the accident form in the safety pack, a camera will be provided for pictures of the damage, contact the police immediately if anyone is injured or if there is any disagreement regarding who is responsible. You must also contact Motor Roaming as soon as possible. 18. Changes in Terms And Conditions • Motor Roaming reserves the right to vary the rates and conditions at any time. The Company also reserves the right to cancel or refuse hire to any person without prior warning or explanation. • Additions to or alterations of the terms and conditions of this agreement shall be null and void unless agreed upon in writing by all concerned parties.. These terms and conditions will need to be signed by the hirer at collection