'Agreement', 'The Hire Agreement' and 'Terms and Conditions' means the Campervan Hire Agreement, any documents exchanged at the time of booking and/or collection, insurance documents and these terms and conditions. 'Simply cool campers', 'we' or 'us' means simply cool campers owned by Anne Wall The 'Campervan', 'Camper', 'Van' or 'Vehicle means the Mazda Bongo Friendee campervan or the Ford Freda campervan described to you on the Campervan Hire Agreement (or any replacement or substitute vehicle in the event of a breakdown) and hired to you. The 'Hirer', 'Customer' or 'you' mean the person or persons signing the Campervan Hire Agreement and whose credit or debit card is presented for payment of the hire. 'Living Equipment' or 'Contents' means the equipment included in your hire. 'Hire Period' means the hire period agreed and as shown in the Campervan Hire Agreement and any additional period the campervan is in the customers' possession. 'Security Deposit' means the campervan hire security deposit as shown in the Campervan Hire Agreement. Definition of Terms and Conditions Our simply cool Terms and Conditions We want to provide you, our customers, with a friendly and efficient campervan hire service so that everything runs smoothly from the moment you first visit our website to your safe return in one of our simply cool campers. To help with this we've aimed to make the T&C's set out below as simple and easy as possible for you to read and understand and to ensure that you and us are protected. This agreement is made between Simply Cool Campers and the person(s) completing the booking form. Simply Cool Campers hires the campervan to you subject to this Hire Agreement which incorporates these Terms and Conditions and the information given on the booking form that you completed and agreed online or completed and signed on paper. In entering into this Hire Agreement you accept these Terms and Conditions and confirm that you will strictly comply with them. The rights and obligations within these Terms and Conditions govern your use of our campervan and are not transferable by you. You acknowledge that the campervan is owned by us and that any attempted transfer or sub-letting of the campervan by anyone other than us is prohibited and a criminal offence. We permit you to use the campervan on the terms of this Hire Agreement only. Terms of Use To drive and hire a campervan in the UK You will need to be betweeen the ages of 23 and 75 years old (for 23 and 24 year olds the excess will be higher) at the time of, and for the duration of the hire. You must have a full valid UK or EU drivers licence held for a minimum of two years. You are allowed two 3 point convictions but must have no more than two 3 point convictions per driver as standard without referral. Booking At the time of booking you complete the campervan hire booking form online which includes your home address, phone number, email address, full names of all persons travelling, full names of all drivers (no maximum), your hire dates and what you would like included in your hire. Payment and cancellation A deposit of £150 or the full amount of the hire if less than the deposit amount or, if the booking is less than six weeks before the hire date is payable either by bank transfer or cheque. The balance of your hire is due six weeks before your collection date and payable by bank transfer or cheque There are unavoidable charges if you cancel your booking which are as follows: From the time of booking to 6 weeks before collection the booking deposit is non-refundable. 6 weeks - 2 weeks before collection 50% of the total hire charge is non-refundable. 2 weeks - collection 100% of the total hire charge is non-refundable. Unfortunatley we are unable to postpone, transfer money from one hire to another. Collecting your campervan When you arrive to collect your campervan, please ensure you allow at least an hour for us to show you around the camper, familiarise you with the controls and the driving of the campervan and how to operate the cooker, sink, fridge, roof, camping gaz, water storage and other accessories. We will also need to complete the paperwork in this time. You will also need to allow time to load your luggage into the camper and/or secure your bikes onto the bike rack etc. Usual hours for collecting your campervan will be between 3pm and 4pm unless otherwise agreed with us. As part of the collection process, you the customer, acknowledge receiving the campervan in a clean condition and in sound working order and with a full tank of petrol (unleaded) and a camping gaz bottle including gas for the hob. Documentation you must bring with you to enable you to drive away the camper. Full valid UK or EU driving licence for each driver Passport Two forms of proof of address e.g. a recent utility bill or bank statement to showing your current address £500 security deposit by bank transfer prior to pick Unfortunately any customer unable to show these documents will not be able to drive the camper. If there is no-one within your group able to produce these documents, or if your licence is unacceptable due to endorsements or defacement therefore being unable to drive the camper away, hire will unfortunately be cancelled by simply cool campers and we will be unable to offer a refund. We want you to have the campervan of choice but we must allow for unforseen circumstances. We therefore reserve the right to provide you with a suitable comparable or superior alternative, without notice, upon collection. Should a substitute campervan not be available upon collection, we will be responsible for a full refund or monies received by us together with any reasonable and foreseeable loss of expenses you may incur as a result. All rights are reserved by us to refuse any hire if in our reasonable opinion you are not suitable to take possession of the campervan. At the end of the hire period You will need to return the campervan within the time agreed (usually between 9am and 11am unless otherwise agreed) to enable us to prepare the camper for the next customer. Unfortunately there will be a charge for any campervan returned later than the agreed time as set out below. You will need to return the campervan with a full tank of unleaded petrol. An administration charge of £25 plus the cost of the missing fuel will be deducted from your security deposit if the campervan is returned without a full tank. The campervan and all it's equipment must be returned in a good, clean condition, with no damage to it, it's contents or any third party property. Security Deposit The £500 security deposit is refundable on the safe return of the campervan and it's contents in the condition in which it left us subject to an inspection satisfactory to us. This must be paid to cover the possibility of damage (whether negligent, wilful, accidental or otherwise) or loss to the campervan or the fixtures and fittings therein or the contents, windows, wheels, tyres etc included with the campervan. Your security deposit will normally be refunded within 3 days of the end of the hire period. Should there be any damage or requirement for any repair, replacement or special cleaning, the costs will be deducted from the security deposit before the balance is returned to you. You irrevocably authorise us to deduct from the security deposit any amounts due to us arising out of the Agreement. If we are not holding your card information, then you agree irrevocably to pay all charges upon request. In the event that there is a claim we reserve the right to retain the security deposit for such long a period as is necessary to quantify the charges incurred which are to be deducted from the deposit. The £500 security deposit will be used towards funding any loss or damage whatsoever to the campervan or it's equipment, fixtures and fittings as well as payment for the insurance excess. Where the security deposit is insufficient to cover the costs, you will pay any additional amounts due. These will be invoiced as appropriate. Where charges are incurred which result in your security deposit being debited we will provide you with an itemised invoice detailing the charges incurred by you. If we are not holding your card information then you agree to pay all charges upon presentation of the invoice. Late Return The hirer agrees that he or she shall not Carry more passengers than the seating capacity of the campervan or allow the campervan to be overloaded. Use the campervan to carry passengers or goods for hire or reward. Tow or push any vehicle, trailer or other object. Drive off road on unsurfaced roads or on roads unsuitable for vehicles. Drive when it is overloaded or when loads are not properly secured. Carry any object or any substance which, because of it's condition or smell may harm the campervan and/or delay our ability to hire the camper to the next customer. Take part in any race, rally, test or other contest. Drive or park in contravention of any traffic or other regulations. Use the campervan for any illegal purpose. Use the campervan for sub-renting. Drive or be driven in restricted areas including, but not limited to, airport runways, airport service roads and associated areas. Undertake driving training activity. The hirer agrees that he or she Will be responsible to simply cool campers for the cost of making good any damage caused to the campervan by improper use. Understands that any damage to the interior of the campervan, living or cooking equipment will be charged to the hirer. Understands that simply cool campers are not liable to you, any authorised driver or passenger for loss of or damage to any belongings left in the campervan during or after the hire period unless the loss or damage results from our negligence or breach of this hire agreement. Any belongings left in the camper are at your own risk. Will take responsibility for any fines and legal penalties incurred during your hire period. In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining replacement and further costs if directly related to the theft of the campervan. Will not smoke inside our campervans, awnings or tents. Will disclose any pets on the booking form and any damage caused by a pet will be charged to the hirer.