Protecting your holiday from online fraud
Protecting your holiday from online fraud

Online fraudsters target the holiday rental industry, using fake adverts on platforms such has Gumtree, Facebook Market Place and eBay, as well as professional looking websites. We make every effort to ensure that fraudsters aren’t listed on our site and we have systems in place to protect your money.

When you make your booking with Payment Protection you have the peace of mind that your money is safe.

We manage all of your booking payments, we put your money into our Trust Account and we only pay the owner 24 hours after the rental start date. You can message the owner through our website but they only receive your direct contact details once you have made payment and the booking is confirmed. That way all payments are made through our website and are covered by our Payment Protection Guarantee.

Take five to stop fraud

Report It

If something doesn’t feel quite right with a booking and you suspect fraud, or if you are asked to make additional payments off-site via bank or wire transfer or Paypal gift, then let us know straightaway.

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